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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1296 reviews)

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4.67

Based on 1,296 reviews, last reviewed 27th Feb 2025

489% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Switch to first direct! I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1296)

Review of the first direct, Current Account:

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Very easy to deal with

Great service with a good app. Customer service seems to be availble all the time through chat which is perfect for me. Reviewed on: 12th January 2022

Easy As

Love the simplicity of the App for handling my account. Reviewed on: 12th January 2022

Great online security

Still great service apart from a morning 2 months ago when their were technical issues with Mastercard Reviewed on: 12th January 2022

Great service

First Direct staff are always polite, friendly and helpful. Their service is exemplary and in the decades of banking with them I’ve never had a problem or issue. Reviewed on: 11th January 2022

Always amazing

First Direct have always provided me with amazing service. I constantly mess up with my app (user error) and they're always right on hand, being friendly, patient and pleasant whilst they help me. Reviewed on: 5th January 2022

Friendly Bunch

I have been a First Direct customer for only a few short years but they will have me for a few years to come. The app really does all my day to day banking for me and I can see what is happening with my money at my fingertips. However when I have had a problem the down to earth UK based team at FD have always been a dream to talk to, no problem too big or small... Reviewed on: 5th January 2022

They do what they do extremely well

First Direct is a superb online bank. The web site never falls over; it is easy to navigate, and one has total control of one's accounts. For the odd occasion when one needs to phone up instead, the call is always always answered within two rings; having banked with First Direct since 2017 I have only ever once had to wait on hold for somebody to be free to answer. There are switching bonuses all over the place now, but I would never switch from First Direct. Reviewed on: 5th January 2022

Easy to use, Recommended!

I switched current accounts from HSBC last year. The transaction process was really smooth and First Direct were available to contact for help and advice every step of the way. The communications are great. I could speak to someone whenever I wanted, however I wanted. The online banking is so simple and easy to use and I love that I can just pay money into my post office that is 1 minute's walk rather than have to go into town for a branch. So far I am really impressed by first direct's services and I would definitely recommend them to anyone! Reviewed on: 5th January 2022

Easy Banking

Great call centre, great app. Couldn’t want for anything more for all my banking and saving needs. Reviewed on: 5th January 2022

Cheaters

I was cheated by first direct. They promised me 125 for joining them. However they have never given my this money. Don't believe them!!! first direct Reviewed on: 23rd December 2021

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