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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1299 reviews)

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4.67

Based on 1,298 reviews, last reviewed 1st Mar 2025

511% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Good customer service, especially telephone support Good customer service, especially telephone support Reviewed on: 1st March 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1299)

Excellent Customer Service

I have been banking with First Direct for over ten years now. They answer the phone promptly, and deal with any query I have had efficiently. They have knowledgeable and polite staff. There app service is easy to use and I have never had any problems with my banking. Reviewed on: 16th March 2021

Best bank ever!!

I can’t thank these guys enough for first class customer service & an app that allows me to see everything I need in a glance. Top quality, top service Reviewed on: 13th March 2021

Why can't all banks be as efficient as this?

I joined in the days before internet banking and was initially worried about the lack of branches, but very quickly my only regret was not moving to them years previously. Efficient, competent, knowledgeable, friendly: everything we all want from bank staff but sadly often don't get. Reviewed on: 10th March 2021

Simples

Ticks all the boxes for what I need in a bank Reviewed on: 10th March 2021

Brilliant

Have been with First direct since the beginning. Have always been impressed. Love the online app & customer service is brilliant Reviewed on: 10th March 2021

Does what it says on the tin!

I'v been with First Direct for over 25 years and they get it right most of the time. Bearing in mind that they are owned by HSBC, it is impossible to understand why their parent is so incompetent when it comes to online banking! Reviewed on: 10th March 2021

No hassle

Been with first direct from the start Best bank for customer service and ease of use on internet Reviewed on: 2nd March 2021

Still the best for service

Although there are a plethora of challenger banks snapping at its heels, first direct retains its key advantage - the best customer service in the market. The combination of app, web and UK call centre provides the omni-channel availability that their customer base requires, and even in pandemic world they have maintained great standards Reviewed on: 28th February 2021

The Best Bank

Excellent Customer service ! Always a human to talk too! And a wide range of other services Reviewed on: 28th February 2021

Fantastic

A bank that actually values it's customers and still believes in decent telephone support. Reviewed on: 27th February 2021

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