Write a review

Go to business site

first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1358 reviews)

View other first direct products

4.68

Based on 1,358 reviews, last reviewed 29th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1358)

First class current account with great support

I transact mainly via app which is faultless. When I do need to call the staff are great and always sort me out. Reviewed on: 17th January 2022

The best customer service

First direct are a great bank. Really great customer service and fabulous online. Reviewed on: 15th January 2022

Always available

Really helpful and friendly and so good to be able to speak to a human being Reviewed on: 14th January 2022

Best current account

Innovative, easy and always helpful when you need to speak to them. Can’t recommend them enough. Reviewed on: 13th January 2022

Brilliant customer services

i love this bank, they are friendly, helpful and a pleasure to bank with Reviewed on: 12th January 2022

Great customer service

Never had any issues with First direct… they sort things out quickly, and are genuinely helpful. App is quite good and allows you to do most things online Reviewed on: 12th January 2022

Consistent service

I’ve been with this bank for a number of years now. Before I used to swap banks quite often. First Direct haven’t given me any cause to do so. Reviewed on: 12th January 2022

Excellent customer service

Easy to get hold of, straight forward, 5 star customer service Reviewed on: 12th January 2022

Excellent

Very quick to reply and sort out any problem that I have had, First got me a refund from another company in no time at all. Always get a speedy reply to my questions. Highly recommended. Reviewed on: 12th January 2022

Amazing customer service

Came for the switch deal, stayed for the amazing customer service! Reviewed on: 12th January 2022

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Student Account
from permanent tsb 0.00 from 0 reviews
Select Account
from NatWest 4.55 from 707 reviews
Current Account
from Smile Bank 3.83 from 104 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Tracker Rate Mortgage
from first direct 4.91 from 8 reviews
Fixed Rate Savings
from first direct 4.82 from 15 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub