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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1297 reviews)

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4.67

Based on 1,297 reviews, last reviewed 28th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

I have always had a great experience with first direct. I have always had a great experience with first direct. Great customer service and friendly staff. Online banking is simple straight forward and unlik... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1297)

Brilliant

Love this account, the text message alerts are brilliant. I love first direct in general. Their customer services is the best I’ve ever used. They talk to you in a way that can easily be understood. Highly recommended Reviewed on: 10th April 2021

Excellent Service

I have banked with First Direct for over 30 years and the service is excellent. The information provided top quality and you can access on line and over the phone 24/7. Reviewed on: 9th April 2021

Top banking

Excellent and efficient banking any query is sorted in minutes Reviewed on: 8th April 2021

Best UK bank by far

I have had my account with first direct for 23 years and have never had a reason to complain. Reviewed on: 7th April 2021

Great customer service

Always quick to answer the phones, deal with requests and super helpful Reviewed on: 4th April 2021

Fantastic

Excellent friendly banking service, easy to use app and the customer service is second to none. Reviewed on: 3rd April 2021

Reliable but not earth shattering

I have banked with HSBC for 35 years and First Direct for over 20. I liked the telephone banking service and the branding and the innovation of the business as the time. There is a push now towards digital banking and away from calling and I feel a bit side lined. However whenever I do speak to a customer service person the service is always good. I think the online banking space is a worry for many people from a security perspective. I do find my Starling business bank account on mobile to be easier to navigate than FD. Reviewed on: 1st April 2021

Best customer service by miles!

First Direct are the best bank I've ever used - by miles! Their customer service is second to none. Whenever I have problems It's a pleasure to speak to their staff; the friendly and knowledgeable experts quickly resolve any issues. Reviewed on: 29th March 2021

Always there to help!

As a personal customer of First Direct, I tend to do most transactions via the app or online. On the few occasions I have needed to speak with someone, I've been impressed by the way that my calls were answered quickly (by a human) and that person took ownership of my query to resolution, rather than passing me around different departments. I've tried other banks, including some private offerings, and find First Direct better than all of them! Reviewed on: 29th March 2021

a gift that keeps giving

having been with nationwide for 25 years, I had a fallout over something that was nothing to do with me personally. A new bank was needed. I chose TSB, they then changed their computer system and a couple of times I was not able to access my own money. I came across First Direct and gave them a go.. Have been with them for about 3 to 4 years now. Have my account with them, a free overdraft if needed, My mortgage is with them, now have a credit card and small loan with them. Have never had any trouble getting through or having things sorted for me. My Son recently came over to the first direct family too. during these times I expect to have little delays, having had covid myself, I know how it affects the normal day to day running. Give them a chance and once this is over they will shine once more. Reviewed on: 28th March 2021

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