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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Best bank account

I've switched current accounts many times but I always keep my FD current account. It's less quick now but still the best telephone banking when you need to use it. Reviewed on: 28th February 2023

Great Bank

I have been with them for many years. Always helpful and available. Reviewed on: 28th February 2023

Great service

Great service, straightforward banking, good linked accounts for saving Reviewed on: 28th February 2023

Secure Banking

Phenomenally secure banking with an extraordinary level of customer service. Used as a core bank account that I’ve actively not switched from despite money offers due to its reliability, clarity and security. Reviewed on: 28th February 2023

Best Customer care in 30 plus years of banking

Finally a couple years back as a 50-something decided I needed to try online banking. FD were the most clear and transparent about their services and how it worked. Especially about online security procedures. Joining was easy and a couple of minor queries were dealt with over the phone with extremely helpful and courteous operators. I've been very reticent about online banking for many years but First Direct have been excellent IMO. Reviewed on: 28th February 2023

Fantastic app and chat bot

First Direct's app is exceptionally easy to use. The chat bot is leagues above others I have tried. I have sorted out so many questions I had with moving abroad and it was so easy to get expert advice. Reviewed on: 28th February 2023

The best bank ever!

I’ve been with Firsr Direct for around two years, and couldn’t be happier. Every time I’ve needed to contact them, they’ve been super helpful and friendly - more like calling a friend than a bank - and have made everything really easy and straightforward. The App is great too and easy to use, plus they offer other benefits such as a savings account and an interest-free overdraft. Reviewed on: 28th February 2023

First Direct

Great account, fab service and clear communication Reviewed on: 27th February 2023

fantastic

easy to use interface, no frill but best banking experience Reviewed on: 27th February 2023

Best Bank I have ever used

Since I transferred to this Bank I have been very well treated Reviewed on: 26th February 2023

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