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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1494 reviews)

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4.70

Based on 1,494 reviews, last reviewed 16th Aug 2026

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service, good app, very reliable Been with First Direct for over 30 years. We now bank with them online but occasionally still need to talk to them by phone and they’re always quick t... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Impressed

I opened my account in May last year. So far I have experienced excellent customer services also joined their regular saver which has smashing interest rate. Reviewed on: 9th March 2023

They're fantastic

Can't fault them. Shouldn't love a bank but .. Reviewed on: 7th March 2023

Greatbank

Great bank, very prompt dealings Reviewed on: 7th March 2023

Top Rate Bank

Easy to operate account. Customer service has been brilliant so far. Reviewed on: 4th March 2023

excellent telephone customer service

amazing that that they offer top service by telephone 24 hrs a day, for people like me that don't live with smartphones and constant internet access Reviewed on: 1st March 2023

Excellent service

Excellent customer service and app Reviewed on: 1st March 2023

Superlative

Excellent service and straightforward dealings. They are everything banking ought to be. Reviewed on: 1st March 2023

App works really well

It's one of the fastest working banking apps on my phone and it's very useful to be able to pay cheques online Reviewed on: 28th February 2023

Not all smooth sailing

Basic account with little fuss. Refused to pay out on the welcome bonus claiming they didn't recognise bank of ireland-that's the far east for you. Reviewed on: 28th February 2023

use friendly app

Easy to see what is going on in your bank account at any time but also easy to speak to a real person if you need to. Reviewed on: 28th February 2023

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