Smart Money People Logo
Share this page
Link copied

First Response Finance: Car Finance reviews

View other First Response Finance products
4.95
Based on 5,294 reviews, last reviewed 23rd Aug 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best in class First response is the first finance company that I can possibly recommend from beginning to end. They provide a five-star experience second to none w... Read more Reviewed on: 23rd August 2024
Fenris's avatar
Fenris

Latest lowest rating:

1

poor customer service. refused car on day one, parked up as advised it's rotting away as we speak, no one has collected it. gonna stop payments as we cancelled 10 months ag... Read more Reviewed on: 14th June 2024
Adrian Porter's avatar
Adrian Porter
Read all reviews Write a review

About this product

First Response Finance reviews on our site can help you make up your mind as to whether this is the right car finance provider for you. Our community shares their First Response Finance reviews and experiences in order to help others. So if you've already used First Response Finance in the past, please write a review of your own to assist others choosing a car loan provider!

Review First Response Finance: Car Finance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

First Response Finance Car Finance reviews (5294)

From start to finish it has been brilliant and easy...

5
From start to finish it has been brilliant and easy through every process Reviewed on: 27th April 2024
Thomas k's avatar
Thomas k

EXEMPLARY CUSTOMER SERVICE

5
First Response Finance exemplified unparalleled customer service when I found myself in a dire financial situation. Which led to me being forced to terminate my finance contract unexpectedly, I felt overwhelmed and unsure of how to navigate my predicament. However, First Response Finance proved to be more than just a lending institution; they became a beacon of support during my time of need. Upon reaching out to them, I was greeted with empathy and understanding from the very beginning. Their team took the time to listen to my concerns and assess my financial circumstances thoroughly. Instead of simply offering generic solutions, they tailored their approach to my specific needs, recognizing the uniqueness of my situation. What truly stood out was their commitment to finding a payment plan that not only suited me but also alleviated the stress of my financial burden. They didn't settle for the easiest or most convenient option; instead, they went above and beyond to explore every avenue available, ensuring that the plan they offered was both feasible and sustainable for me. Throughout the entire process, they provided ongoing support and guidance, patiently answering any questions I had and offering valuable insights to help me make informed decisions. Their proactive communication and willingness to go the extra mile instilled in me a sense of trust in their services. Their exemplary customer service set a standard of excellence that I will always remember and appreciate. They didn't just provide a service; they extended a helping hand when I needed it most, reaffirming their commitment to their customers' well-being, and this is something that was a breathe of fresh air. Reviewed on: 27th April 2024
Thabang B's avatar
Thabang B

Really helpful when I was worried about the cross ov...

5
Really helpful when I was worried about the cross over of being paid and the finance going out Reviewed on: 27th April 2024
Rees P's avatar
Rees P

Quick, friendly, helpful. Top service.

5
I am deaf and they were very accommodating of my disability and made everything simple for me. They were quick with all their responses and made the process a breeze. I would recommend them to anyone looking to buy a new car. Reviewed on: 27th April 2024
Robert C's avatar
Robert C

Professional finance company

5
After having some issues with Superbike factory, you guys helped me out with payments!! Reviewed on: 27th April 2024
Nigel D's avatar
Nigel D

Worked quickly on my application and was very helpful

5
Worked quickly on my application and was very helpful Reviewed on: 27th April 2024
Katie w's avatar
Katie w

Amazing and easy to deal with great and quick...

5
Amazing and easy to deal with great and quick service Reviewed on: 27th April 2024
Gavin c's avatar
Gavin c

They were the only one too look at my profile...

5
They were the only one too look at my profile Reviewed on: 27th April 2024
Andrew W's avatar
Andrew W

First Response aren't just about money

5
I've had an IVA and didn't think I would be able to get credit. First Response were great and listened to me and took everything into consideration. While my car was still under warranty I had problems with it, the dealer was trying to avoid sorting my car out. First Response got in touch with them and made sure that my car was repaired Reviewed on: 27th April 2024
carl w's avatar
carl w

I received a fair deal with first car finance.

5
I received a good deal with first car finance and their customer service was great. They assisted me with everything that I needed apart from me not having the card for my Audi a3 sat nav. Apart from that everything went well. The deposit was a bit steep but I needed a new car and they quoted me and I got one in the end. Reviewed on: 27th April 2024
Stephen J's avatar
Stephen J

Review First Response Finance: Car Finance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill