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First Response Finance reviews

First Response Finance logo
Rated Excellent • 4.88/5

First Response Finance reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 7,816 product reviews

Average score of 4.88/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for First Response Finance have trended positively over the past 90 days

First Response Finance makes car finance easy and personal, especially for those with poor credit or special circumstances. Their customer service is friendly, helpful, and quick, making the whole process smooth and stress-free. However, some found their interest rates a bit steep and had issues with payment scheduling and dealer restrictions.

Positive themes

  • First Response Finance made car finance simple and manageable with clear, friendly support.
  • Customer service at First Response Finance is top notch: friendly and always helpful.
  • First Response Finance helped me get car finance despite poor credit or special needs.

Negative themes

  • Some found First Response Finance’s interest rates higher than expected.
  • A few had issues with payment dates and felt chased unfairly by First Response Finance.
  • There were complaints about dealer restrictions causing loss of deposits with First Response Finance.
Summarised by AI
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About First Response Finance

First Response Finance is a car finance company in the UK.

With over 25 years’ experience, they’ve helped more than 300,000 customers get on the road. They’ve been voted ‘Best Car Finance Provider’ five years in a row, with customers valuing their online application process and friendly team.

First Response Finance offer loans for different vehicles including cars, motorbikes and vans.

First Response Finance at a glance

Contact details

Phone
0115 946 6368
Email
[email protected]
Social media

Reviews for First Response Finance

Showing 11 of 7816 company reviews • Last reviewed within 7 days

They were perfect easy application

Car finance • 7th July 2026

They were perfect easy application

{"display":"Pandora","full_name":"Pandora","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

My experience with First Response Finance has been e...

Car finance • 7th July 2026

My experience with First Response Finance has been excellent throughout the year I have been with them. The team has always been professional, friendly, and... My experience with First Response Finance has been excellent throughout the year I have been with them. The team has always been professional, friendly, and supportive whenever I've needed assistance. They have communicated clearly, responded promptly to any questions, and made every interaction straightforward and stress-free. I have found the service to be reliable, with a genuine focus on helping customers. Any issues or queries have been dealt with efficiently, and I have always felt valued as a customer. Overall, I am very happy with my experience and would confidently recommend First Response Finance to others based on the high standard of service I have received. Read more Read less

{"display":"Simon","full_name":"Simon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Friendly and professional service

    On my second agreement as refinanced another car with them. So friendly and professional service every time.

    {"display":"Sam L","full_name":"Sam L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Sam L 7th July 2026
  • 5.00/5

    Any issues always been sorted no issue thank you.

    Any issues always been sorted no issue thank you.

    {"display":"Wesley J","full_name":"Wesley J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Wesley J 7th July 2026
  • 5.00/5

    I’ve been with first response for a number of years...

    I’ve been with first response for a number of years always happy to help sort everything fast and always make sure your happy

    {"display":"Anthony h","full_name":"Anthony h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Anthony h 7th July 2026
  • 5.00/5

    Excellent service from first response.

    Excellent service from first response. Customer service was brilliant, lovely and polite, very helpful. My application was handled very quickly and efficiently.

    {"display":"Emma D","full_name":"Emma D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Emma D 7th July 2026
  • 5.00/5

    Amazing company to deal with and any problems they s...

    Amazing company to deal with and any problems they sort right away

    {"display":"Paul Lannigan","full_name":"Paul Lannigan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1708700.png"}}'s avatar
  • 5.00/5

    Had a decision and loan within 10mins!

    Had a decision and loan within 10mins!

    {"display":"Rebecca M","full_name":"Rebecca M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Rebecca M 7th July 2026
  • 5.00/5

    Very easy experience

    Very easy experience a lady called me back . Explained everything and guided me through the process

    {"display":"Paul J","full_name":"Paul J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Paul J 7th July 2026
  • 5.00/5

    It was a pleasure to deal with First Response.

    It was a pleasure to deal with First Response. They took all my needs into consideration.

    {"display":"John C","full_name":"John C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    John C 7th July 2026
  • 5.00/5

    They helped me when no one else would excellent cust...

    They helped me when no one else would excellent custom service also allways there to help when needed

    {"display":"Jason b","full_name":"Jason b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Jason b 7th July 2026

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