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First Response Finance reviews

First Response Finance logo
Rated Excellent • 4.88/5

First Response Finance reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 7,751 product reviews

Average score of 4.88/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for First Response Finance have trended positively over the past 90 days

First Response Finance makes car finance easy and personal, especially for those with poor credit or special circumstances. Their customer service is friendly, helpful, and quick, making the whole process smooth and stress-free. However, some found their interest rates a bit steep and had issues with payment scheduling and dealer restrictions.

Positive themes

  • First Response Finance made car finance simple and manageable with clear, friendly support.
  • Customer service at First Response Finance is top notch: friendly and always helpful.
  • First Response Finance helped me get car finance despite poor credit or special needs.

Negative themes

  • Some found First Response Finance’s interest rates higher than expected.
  • A few had issues with payment dates and felt chased unfairly by First Response Finance.
  • There were complaints about dealer restrictions causing loss of deposits with First Response Finance.
Summarised by AI
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About First Response Finance

First Response Finance is a car finance company in the UK.

With over 25 years’ experience, they’ve helped more than 300,000 customers get on the road. They’ve been voted ‘Best Car Finance Provider’ five years in a row, with customers valuing their online application process and friendly team.

First Response Finance offer loans for different vehicles including cars, motorbikes and vans.

First Response Finance at a glance

Contact details

Phone
0115 946 6368
Email
[email protected]
Social media

Reviews for First Response Finance

Showing 11 of 7751 company reviews • Last reviewed within 7 days

The process is smooth and excellent.

Car finance • 7th June 2026

The process is smooth and excellent, the team makes sure you understand every bit , you choose your favourable date for the payment every month which keeps you at peace .

{"display":"Nathan T","full_name":"Nathan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very helpful and quick in responding in dealing with...

Car finance • 7th June 2026

Very helpful and quick in responding in dealing with request for car finance

{"display":"Gary B","full_name":"Gary B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Smashing company

    Got my first car with them absolutely brilliant

    {"display":"Rachael ","full_name":"Rachael ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Rachael 6th June 2026
  • 5.00/5

    Great to deal with very informative

    Great to deal with very informative

    {"display":"Michael b","full_name":"Michael b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Michael b 6th June 2026
  • 5.00/5

    I have had multiple car finances through them, and e...

    I have had multiple car finances through them, and every time the process is straight forward, the staff are friendly and very helpful. They resolve any issue quickly.

    {"display":"Ashley W","full_name":"Ashley W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Ashley W 6th June 2026
  • 5.00/5

    Getting us out of a sticky situation

    After an unsavoury experience with a car dealership selling us an incredibly dodgy car, First Response were so helpful in refunding us, and cancelling the... After an unsavoury experience with a car dealership selling us an incredibly dodgy car, First Response were so helpful in refunding us, and cancelling the finance agreement quickly and assured us it wouldn't affect us getting another policy. Once we found another car, they were so efficient in getting another policy up and running. Every member of staff I spoke to throughout the process was really friendly and attentive. Exactly what you hope for in such an otherwise stressful situation! Read more Read less

    {"display":"Amy Ferguson","full_name":"Amy Ferguson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1629307.png"}}'s avatar
  • 5.00/5

    Spot on service they provide.

    Spot on service they provide. I’ve been with them nearly a year and if I chose to finance a car again I would use them... Spot on service they provide. I’ve been with them nearly a year and if I chose to finance a car again I would use them again. I like how I get regular emails with the payment reminders and if the day may change cause the payment is due in a weekend or bank holiday. Read more Read less

    {"display":"Andrew B","full_name":"Andrew B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Andrew B 6th June 2026
  • 5.00/5

    Overall review

    Even though my credit score wasn’t that good as i havent lived long enough in Uk but got good finnance for my new car happy with it

    {"display":"Abuzar","full_name":"Abuzar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Abuzar 6th June 2026
  • 5.00/5

    Easy process and a prompt service

    Easy process and a prompt service

    {"display":"Martin ","full_name":"Martin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Martin 6th June 2026
  • 5.00/5

    Easy to set up, straight forward

    Easy to set up, straight forward

    {"display":"Imran H","full_name":"Imran H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Imran H 6th June 2026
  • 5.00/5

    Couldn't have been simpler or quicker.

    Couldn't have been simpler or quicker. No issues and everything person we spoke to was very helpful and genuinely seemed to want to help. Easy... Couldn't have been simpler or quicker. No issues and everything person we spoke to was very helpful and genuinely seemed to want to help. Easy to submit required documents and got regular updates . Read more Read less

    {"display":"Shelli Ward","full_name":"Shelli Ward","avatar":{"url":"\/assets\/uploads\/avatars\/users\/406630.png"}}'s avatar

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