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First Response Finance reviews

First Response Finance logo
Rated Excellent • 4.95/5

First Response Finance reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 7,242 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for First Response Finance have trended positively over the past 90 days

First Response makes car finance easy and stress-free with friendly, helpful staff who treat you like a person, not just a credit score. They’re quick to approve and keep you informed every step of the way. While the interest rates can be a bit high, their understanding approach and smooth process make it worth it for many.

Positive themes

  • First Response made car finance quick and easy with clear communication throughout.
  • The staff at First Response are friendly, helpful and treat you like a person.
  • First Response accepts poor credit and offers affordable finance tailored to you.

Negative themes

  • Interest rates with First Response can be higher than other lenders.
  • Customer service sometimes slow to reply to emails causing frustration.
  • Occasional delays or poor communication when finance applications are declined.
Summarised by AI
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About First Response Finance

First Response Finance is a car finance company in the UK.

With over 25 years’ experience, they’ve helped more than 300,000 customers get on the road. They’ve been voted ‘Best Car Finance Provider’ five years in a row, with customers valuing their online application process and friendly team.

First Response Finance offer loans for different vehicles including cars, motorbikes and vans.

First Response Finance at a glance

Contact details

Phone
0115 946 6368
Email
[email protected]
Social media

Reviews for First Response Finance

Showing 11 of 7242 company reviews • Last reviewed within 7 days

Very fast and polite met all my needs

Car finance • 7th May 2026

Very fast and polite met all my needs

{"display":"Karl","full_name":"Karl","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

So happy with these guys really helpful and so quick...

Car finance • 6th May 2026

So happy with these guys really helpful and so quick with there responses ! Phoned me when all things were ready with my car and... So happy with these guys really helpful and so quick with there responses ! Phoned me when all things were ready with my car and really did go the extra mile. Would highly recommend first response to anyone that’s looking for car finance Read more Read less

{"display":"Renss","full_name":"Renss","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from First Response Finance
Thank you, we’re happy that we could help you!
6th May 2026
First Response Finance
  • 5/5

    First time with car finance - seamless

    It's my first time getting car finance and the whole experience was simple and very easy either way great communication through our

    {"display":"Kelley M","full_name":"Kelley M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Kelley M 5th May 2026
  • 4/5

    Pulled out all the stops

    My credit is not great but First Response took the time to manage expectations when making my application for finance and made organising it very... My credit is not great but First Response took the time to manage expectations when making my application for finance and made organising it very easy. The portal is super easy to use too Read more Read less

    {"display":"Mackenzie Lambert","full_name":"Mackenzie Lambert","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1560083.png"}}'s avatar
  • 5/5

    They are quick and very responsive they service to c...

    They are quick and very responsive they service to clients is excellent and communication is on another level

    {"display":"Tashlytee","full_name":"Tashlytee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Smooth, quick and most importantly with no hidden fees

    Smooth, quick and most importantly with no hidden fees

    {"display":"M D","full_name":"M D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    M D 3rd May 2026
  • 5/5

    The process was fast and prompt with no hiccups.

    The process was fast and prompt with no hiccups. Funds disbursed immediately. Payment process has been seamless too. Easy payment arrangement agreed.

    {"display":"Y B","full_name":"Y B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Y B 2nd May 2026
  • 5/5

    Fantastic team very helpful as well

    Fantastic team very helpful as well

    {"display":"vics","full_name":"vics","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1555958.png"}}'s avatar
    Car finance
    vics 1st May 2026
  • 5/5

    Seamless, from start to finish..

    Easy to deal with and there if you have questions.

    {"display":"Joseph ","full_name":"Joseph ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent company and helped me even with poor credit.

    Excellent company and helped me even with poor credit. Great customer service too.

    {"display":"Andy","full_name":"Andy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Andy 1st May 2026
  • 5/5

    Quick and easy quick to respond would recommend to a...

    Quick and easy quick to respond would recommend to any one

    {"display":"Christopher s","full_name":"Christopher s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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