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First Response Finance reviews

First Response Finance logo
Rated Excellent • 4.88/5

First Response Finance reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 7,253 product reviews

Average score of 4.88/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for First Response Finance have trended positively over the past 90 days

First Response makes car finance easy and stress-free with friendly, helpful staff who treat you like a person, not just a credit score. They’re quick to approve and keep you informed every step of the way. While the interest rates can be a bit high, their understanding approach and smooth process make it worth it for many.

Positive themes

  • First Response made car finance quick and easy with clear communication throughout.
  • The staff at First Response are friendly, helpful and treat you like a person.
  • First Response accepts poor credit and offers affordable finance tailored to you.

Negative themes

  • Interest rates with First Response can be higher than other lenders.
  • Customer service sometimes slow to reply to emails causing frustration.
  • Occasional delays or poor communication when finance applications are declined.
Summarised by AI
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About First Response Finance

First Response Finance is a car finance company in the UK.

With over 25 years’ experience, they’ve helped more than 300,000 customers get on the road. They’ve been voted ‘Best Car Finance Provider’ five years in a row, with customers valuing their online application process and friendly team.

First Response Finance offer loans for different vehicles including cars, motorbikes and vans.

First Response Finance at a glance

Contact details

Phone
0115 946 6368
Email
[email protected]
Social media

Reviews for First Response Finance

Showing 11 of 7253 company reviews • Last reviewed within 7 days

Great efficient experience through your supported de...

Car finance • 22nd May 2026

Great efficient experience through your supported dealer

{"display":"Thomas","full_name":"Thomas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from First Response Finance
Thank you!
26th May 2026
First Response Finance

Always a lovely company to work with, always there w...

Car finance • 21st May 2026

Always a lovely company to work with, always there when I need support and would highly recommend to anyone with poor credit that needs that... Always a lovely company to work with, always there when I need support and would highly recommend to anyone with poor credit that needs that extra bit of support in financing a vehicle Read more Read less

{"display":"m E","full_name":"m E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
m E
Rated Excellent • 5.00/5
Read more product reviews
Reply from First Response Finance
That's great to hear, thank you!
26th May 2026
First Response Finance
  • 5.00/5

    First Response, the best ever

    First Rsponse were absolutely 100% with there knowledge care and understanding of my requirements.

    {"display":"Brian Womble","full_name":"Brian Womble","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    They are amazing!

    They are amazing! Staff are so friendly and dedicated to the best possible outcomes

    {"display":"Katie ","full_name":"Katie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Katie 20th May 2026
  • 5.00/5

    I have had 3 car finances ,all done expertly & frien...

    I have had 3 car finances ,all done expertly & friendly & helpful

    {"display":"Lisa w","full_name":"Lisa w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Lisa w 20th May 2026
  • 5.00/5

    Really fantastic company quick and so friendly.

    Really fantastic company quick and so friendly.

    {"display":"Keith c","full_name":"Keith c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Keith c 20th May 2026
  • 5.00/5

    Very helpful from start to finish

    Very helpful from start to finish

    {"display":"Keith Fitzpatrick ","full_name":"Keith Fitzpatrick ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    They go above and beyond

    Very easy and quick. Professional staff and make you feel at ease, they go above and beyond for you

    {"display":"Olivia Roe","full_name":"Olivia Roe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    They were very helpful, couldn’t do anymore for me.

    They were very helpful, couldn’t do anymore for me. They made the process very easy and explained everything so well .

    {"display":"Kelly Ann ","full_name":"Kelly Ann ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    amazing experience

    I had an amazing experience. Great communication and brilliant staff. Very helpful and clear with everything and answered all my queries. Car was perfect and delivered to my expectations

    {"display":"Leah C","full_name":"Leah C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Leah C 11th May 2026
  • 5.00/5

    Brilliant

    Good all round service. Great customer care

    {"display":"Victor T","full_name":"Victor T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Victor T 8th May 2026

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