I have had to contact Car Finance 247 twice a week to request updates, yet we are still no further forward. It feels as though... I have had to contact Car Finance 247 twice a week to request updates, yet we are still no further forward. It feels as though they have little interest in helping customers once their commission has been paid by the finance company. I purchased a Jaguar F-Pace on 22/11/25 through Car Finance 247. On the same day I got the car home, a low-coolant warning appeared, and the following day I discovered a leak. A local garage confirmed the fault and carried out the repair, leaving me without the vehicle for a week. Only two days later, the rear brakes began binding. I was quoted over £2,000 for repairs. The dealership said they would arrange a cheaper repair locally but never followed through. Shortly afterwards, further issues arose, including a low-oil warning and electric windows that stopped working. I exercised my right to reject the car on 07/12/25. After significant delays, it was finally collected on 10/01/26. It is now February, and they have still not reimbursed the finance company, refunded my repair costs, or returned the £4,900 I paid to settle the finance on my part-exchange. The dealership have informed the finance company that the engine is beyond repair and are attempting to place the blame on me. However, the same car is currently being advertised for sale on their website, which is extremely concerning and disappointing. After contacting the dealership via AutoTrader, they confirmed the car is ready to go and has no faults. I believe they are deliberately delaying repayment to both the finance company and myself. However Car Finance 247 still haven't taken action to settle my complaint Read more Read less

I applied for van finance on 27/07, and initially everything proceeded without any issues. The finance was approved, and I subsequently found a suitable vehicle.... I applied for van finance on 27/07, and initially everything proceeded without any issues. The finance was approved, and I subsequently found a suitable vehicle. After discussing the vehicle with the dealer, I was informed that it has a minor issue. I immediately notified the broker on 247 car finances. The advisor handling my application assured me that this would not be a problem, stating clearly that I would be covered by their warranty and that I was fully protected.I asked them several times if everything was ok to make sure I would get the van because I desperately needed a van for my new job. I ve been told everything is OK I set a day to go collect the van and when I was on the way to collect it the dealer told me that 24.7 had canceled the financing WITHOUT ANY NOTICE ..I call the guy from 247 who handled my case and who knew absolutely everything about the situation and started to absolve himself of guilt which is disgusting.Also, the 24/7 customer service is very disappointing. Every time I called them to talk about my file, they told me that someone would call me back, which never happened. Read more Read less