Thabang B's community profile page

Write a review

Viewing profile for,

Thabang B

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the First Response Finance, Car Finance:

View on product page

EXEMPLARY CUSTOMER SERVICE

First Response Finance exemplified unparalleled customer service when I found myself in a dire financial situation. Which led to me being forced to terminate my finance contract unexpectedly, I felt overwhelmed and unsure of how to navigate my predicament. However, First Response Finance proved to be more than just a lending institution; they became a beacon of support during my time of need. Upon reaching out to them, I was greeted with empathy and understanding from the very beginning. Their team took the time to listen to my concerns and assess my financial circumstances thoroughly. Instead of simply offering generic solutions, they tailored their approach to my specific needs, recognizing the uniqueness of my situation. What truly stood out was their commitment to finding a payment plan that not only suited me but also alleviated the stress of my financial burden. They didn't settle for the easiest or most convenient option; instead, they went above and beyond to explore every avenue available, ensuring that the plan they offered was both feasible and sustainable for me. Throughout the entire process, they provided ongoing support and guidance, patiently answering any questions I had and offering valuable insights to help me make informed decisions. Their proactive communication and willingness to go the extra mile instilled in me a sense of trust in their services. Their exemplary customer service set a standard of excellence that I will always remember and appreciate. They didn't just provide a service; they extended a helping hand when I needed it most, reaffirming their commitment to their customers' well-being, and this is something that was a breathe of fresh air. Reviewed on: 27th April 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.