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GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.73 (233 reviews)

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1.53

Based on 233 reviews, last reviewed 2nd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

55% decrease in 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

It’s shiiiit somone broke my car and steal sterio m... It’s shiiiit somone broke my car and steal sterio media. When I claim been told u r not covered even my policy was comprehensive Reviewed on: 2nd December 2024

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About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

GoSkippy Car Insurance reviews (233)

Review of the GoSkippy, Car Insurance:

I know it's a bit of a long review but worth the read.

I received my 2024 van renewal which was £649.36 (last year price £574.04) and after checking over documents I noticed that I had only 1 yrs NCB showing on my renewal policy documents. I contacted Go Skippy helpline on 02/11/2024 to advise that I will have 3 yrs at end of policy, Call handler was not very pleasant to speak with but eventually agreed to change NCB to the 3 yrs. I asked what difference this would make to my premium, I was told that it made no difference, I found this a bit strange but agreed to renew with for another year, I was emailed showing amended 3 yrs NCB and total premium was £649.36 and was happy to proceed. On 04/11/2024 (2 days later) I received an email saying thank you for renewing with Go Skippy and noticed the total price was now £819.44, I spent a couple of hours trying to contact helpline but they didn’t answer. I phoned the next day on 05/11/2024, I again found the call handler to be aggressive, He explained that the price hike would have been caused with my 02/011/2024 phone call to amend my NCB from 1 yr to 3 yr; I was blown away with this statement to be honest. I told him that I had received an updated email after the first call and everything was the same albeit the amended NCB, I reminded him that I still have this email and he then became apologetic and asked to put me on hold so that he could look into this. The call handler then came back and said that he didn’t know why this could have happened but will now need to re-quote me for this year; Strangely enough we now have the total price of £819.44 for this year. By this time I have had enough and advised him that I can’t accept this updated quote and will not be renewing with them this year, He again apologized and said he was sorry this happened, I replied “and so you should be” I asked if he could cancel any payment request with my card holder as it was now showing that there was a pending transaction for £819.44 but unfortunately you cannot cancel a pending payment request with your bank. I was told that I will be given a refund but will have to wait 3-5 days for this. To sum everything up, if I hadn’t noticed the new total amount requested on the last email received then I would have been even more upset than what I am just now. Surely you don’t treat all your customers like this? or think that everyone is stupid, vulnerable or can be intimidated by your aggressive call handlers. Reviewed on: 5th November 2024

11/10

Couldn't fault them, the CS team go above and beyond, they have low low rates and are always there to help My experience so far has been top quality and hopefully I can stay with them for a while Reviewed on: 22nd August 2023

Rewards loyal customers

GoSkippy is the first car insurer I’ve stayed with for more than one year as their renewal quote beat all other quotes. Usually insurers hike prices for renewals. Their online systems are easy to use and it’s simple to make changes or report an incident or claim. Reviewed on: 22nd August 2023

Company full of idiots!

Cancelled policy.. Stay away from this company! Reviewed on: 16th August 2023

Absolute jokers

The worst insurance company I’ve ever dealt with. Want over £600 more to change vehicle when other companies are less. To put this into perspective, they want £78 a month when others want £38. Plus they want £50 admin charge and £260 one off fee too. It’s absolutely disgusting that they can quote £600 more than other providers for exactly the same cover. Further to this, they can’t even quote a cancellation fee over the phone… Honestly in 15 years of driving I’ve never ever dealt with such an awful insurance company. I’d like someone to contact me to resolve this - I want to cancel this ridiculous policy and not pay your ridiculous get out charges. Reviewed on: 12th August 2023

Avoid at all costs

Avoid Avoid!!!! This company is the worst insurance company I have ever had the misfortune to deal with and I have had insurance over the last 30 years. First and foremost you cannot easily contact them. I've tried to call them on numerous occasions and been on hold for anywhere between 20 - 35min before you getting to speak with anyone. The online chat is a robot which is absolutely useless. Cancelled my policy online, however they kept emailing me to say my car which I had sold was insured twice (by the new owner). Had to call and wait 25mins before speaking with some useless woman who said cancelling online did not mean I had cancelled my policy. Then for cancelling the agreement early they spank you for the most ridiculous amount of money I have ever had to pay (almost the cost of my insurance) and I have only been with them 2 months. Reviewed on: 2nd August 2023

Unprofessional

Same as everyone else, the past 4 times we tried to get through the say "our systems are down" then abruptly hang up after waiting on hold for over 30 mins..... Someone over there needs to sort this out Reviewed on: 31st July 2023

Bad service

In the middle of dealing with a claim with them at the moment, and having phoned up multiple times over the past two weeks to get through and waiting on hold, the operator picks up, says they have system problems and to call back, then abruptly hangs up without giving you a chance to speak. Never had to deal with service like this before. Absolutely awful. Reviewed on: 31st July 2023

Competitive pricing and good customer service

It was easy to buy and set up an acocunt with them. Decen financing options and easy to get in touch with them if needed. Smooth process overall. Reviewed on: 30th July 2023

Absolutely incompetent

They asked us to send them our driving licence information, which we did, four times but they were too incompetent to even access it. We changed insurer and we have reported them to the Financial ombudsman. Reviewed on: 27th July 2023

DISGUSTING SERVICE

The worst experience i have with them , the costumer service is the worst ever possible. Stay away from them , specially if u need quality costumer service.. Reviewed on: 26th July 2023

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