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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.9 (628 reviews)

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4.87

Based on 628 reviews, last reviewed 31st May 2025

5800% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Excellent customer service Easy application process, reply in a couple days, offered me the loan and a quick and easy payment option. Excellent customer service Reviewed on: 31st May 2025

Latest lowest rating:

1

Absolute joke, waited weeks for a response, rubbish... Absolute joke, waited weeks for a response, rubbish on evert level. I went elsewhere in the end after having my time wasted. Reviewed on: 27th May 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (628)

Review of the Great Western Credit Union, Loans:

Supportive, Compassionate & non judgemental.

I lived on my own as a young teenager coming out of care in the 80s I had no financial support and what followed from this Was many years of being in debt. I lost my high street bank account in the middle of a financial crisis I felt totally abandoned by my bank, I was in a complete mess. I didn’t think I would ever be credit worthy but a Friend recommended Bristol Credit Union to me, I opened an account and saved a small amount of money for emergencies then applied for a loan to help me consolidate my debt. Bristol Credit Union agreeing to this loan changed my life, it took away all those sleepless nights worrying about finding the money, I could start to answer my phone again without being scared. Now I am debt free and making plans to renovate my home. I am so thankful for all the help and advise I have been given and have recommended them to friends & family it makes me feel proud that they help people and businesses in the local community, I would never again open a high street bank account. Reviewed on: 11th June 2020

It was easy process and good value

It was easy process and good value Reviewed on: 14th May 2025

Reply from Great Western Credit Union Hi Char Thanks for taking the time to give you feedback! We're so glad that you have found our services simple and that you have found value in our products. It's always our aim to make things straightforward and reassuring. We look forward to continuing to support you whenever you need us! Best wishes Robin Response date: 21st May 2025

Excellent ethos, service, and UI with the website.

Excellent ethos, service, and UI with the website. Simple process and reliable organisations. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Will, Thank you so much for your kind feedback. We're really pleased to hear that you've found the website easy to navigate and our service living up to expectations. It's especially rewarding to know our values resonate with you. Thanks again for taking the time to share your experience. Warm regards, Emily Response date: 16th May 2025

Vrr er ru good customer service

Very friendly always help me with my loans takes the right amount each fortnight which I can afford to pay back Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Angela, Thank you so much for your lovely feedback. We're really pleased to hear that your loan experience has been positive and that the repayments feel manageable for you. At Great Western Credit Union, we’re committed to offering fair, affordable credit that meets our members’ needs. Your kind words mean a lot to us, and we’re so glad we could support you. Warm regards, Emily Response date: 16th May 2025

10/10 100% recomment

Customer service is 10/10 they are honestly the best company and have helped me so much the past few months. Communication is great response timings are normally within a day and they provide alot of information. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Tania, Thank you so much for the glowing review and recommendation! We’re thrilled to hear how much we’ve been able to support you over the past few months. It’s great to know our communication and customer service have made a difference. We really appreciate your kind words and continued trust in us. Warm regards, Emily Response date: 16th May 2025

Great seamless experience no complicated questions a...

Great seamless experience no complicated questions and easy access to my loan Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Mark, Thanks for sharing your experience! We're so pleased to hear that applying for your loan felt simple and stress-free. Warm regards, Emily Response date: 16th May 2025

Great support and great value.

Great support and great value. Helps local communities. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi We're incredibly thankful for your feedback! We strive for friendly service and providing value to our members at GWCU. As a credit union, it is vital that we serve our local community, as we are community finance for everyone, so we're delighted to hear this in your review. We really value your continued support. Thanks again Robin Response date: 20th May 2025

So friendly and Helpful when applying and need answe...

So friendly and Helpful when applying and need answers to queries. Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Ella, Thank you for the kind words! We're so pleased to hear you found our team friendly and helpful during the application process. We strive to always be there for our members when they need support. Warm regards, Emily Response date: 16th May 2025

Friendly and supportive Credit Union

Really helpful and supportive Credit UNion. They helped me get what I needed and have excellent systems Reviewed on: 13th May 2025

Reply from Great Western Credit Union Hi Simon, Thank you for such a lovely review! We're so pleased to hear you found our team supportive and that we were able to help you get what you needed! Warm regards, Emily Response date: 16th May 2025

It's the personal approach that helps

After years of being stuck in a never ending cycle of debt, GWCU helped me when no other bank would. As a consequence of GWCU taking the time to listen to my circumstances and provide me with a consolation loan I am now, very nearly, completely debt free. Reviewed on: 4th May 2025

Reply from Great Western Credit Union Hi Helen, Thank you so much for sharing your story and leaving such a wonderful review! We're truly moved to hear how GWCU has helped you regain control of your finances. Taking the time to listen and understand our members' individual circumstances is a big part of how we support our members. We're so proud to be part of your journey toward financial freedom. Best wishes, Emily Response date: 16th May 2025

Very thoughtful and thorough in considering the reli...

Very thoughtful and thorough in considering the reliability of the Applicant;very helpful and clear instructions all throughout the process to receiving the offer Reviewed on: 2nd May 2025

Reply from Great Western Credit Union Hi Andrew, Thank you for this thoughtful review. We take care to assess every application fairly so it’s great to hear that has been your experience. We’re so glad you found the process helpful and clear. If you need any support with an application in the future please don't hesitate to get in touch. Best wishes, Emily Response date: 16th May 2025

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