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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (789 reviews)

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4.77

Based on 789 reviews, last reviewed 13th Sep 2025

97% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Was pretty easy to apply online and navigate the pro... Was pretty easy to apply online and navigate the process Reviewed on: 13th September 2025

Latest lowest rating:

1

I keep getting different advice from customer service I keep getting different advice from customer service Reviewed on: 11th August 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (789)

Good service and fast approval.

Good service and fast approval. Thanks Reviewed on: 31st August 2025

Reply from Great Western Credit Union Hi Imee We really appreciate your feedback! It's very pleasing to hear our services were quick and effective. We look forward to serving you in the future! Many thanks Robin Response date: 5th September 2025

Offered a loan but not as much as needed

Offered a loan but not as much as needed Reviewed on: 29th August 2025

Great service

Very easy to use website. Customer service has always been excellent. Always been happy with the value of the loans. Reviewed on: 29th August 2025

Reply from Great Western Credit Union Hi Suz Thanks for taking the time to leave a review! One of our aims with our rebrand was to make to website easier to use, so we're delighted to see this in your feedback. We always pride ourselves on our service to our members, and the competitiveness of our rates, so your endorsement of these is very pleasing. If you ever need anything more, don't hesitate to get in contact! Thanks again Robin Response date: 5th September 2025

Very helpful and easy to understand, a good company...

Very helpful and easy to understand, a good company and supportive Reviewed on: 29th August 2025

Reply from Great Western Credit Union Hi Tim We really value your kind words! It's great to see our values and mission resonate with you as a 'good company', and we are also glad to know you have found our services accessible. If you need anything else, please get in contact! Many thanks Robin Response date: 3rd September 2025

Great and easy

It’s just been good all around, quick responses, no faff. Easy and simple to navigate. Reviewed on: 29th August 2025

Reply from Great Western Credit Union Hi Jade Thank you for your 5-star review! We are really pleased to hear that everything has been smooth and hassle-free for you, and that our time of response has been prompt. Thanks again for being a member and continuing to support GWCU! Warm regards Robin Response date: 3rd September 2025

Brilliant service quick reply would very highly reco...

Brilliant service quick reply would very highly recommend Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi Joey Thanks so much for sharing your experience with GWCU! We aim to respond swiftly, and we are very thankful for your recommendation. Best wishes Robin Response date: 3rd September 2025

Good service

Always a smooth and easy process both online and the phone. Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi Sarah Thank you for taking the time to leave a review! It's great that you have found our digital services to be so straightforward, and your experience on the phone with GWCU has been great as well. Don't hesitate to reach out if you need anything else! Thanks again Robin Response date: 2nd September 2025

Very helpful and easy to talk to

Very helpful and easy to talk to Reviewed on: 27th August 2025

Reply from Great Western Credit Union Hi David Thank you for your 5-star review! We pride ourselves on our communication skills with our members, so it is great to see this in your response. Let us know if you need anything else! Best wishes Robin Response date: 2nd September 2025

A simple process which is easy to follow and very us...

A simple process which is easy to follow and very user friendly. Reviewed on: 27th August 2025

Reply from Great Western Credit Union Hi George, Thanks so much for your kind words! We're really glad to hear the process felt simple and user-friendly, that's exactly what we aim for. Making things easy and accessible is a big part of how we support our members, so it’s great to know it’s working for you. Best wishes, Emily Response date: 29th August 2025

Great western credit union helped me when no one els...

Great western credit union helped me when no one else would so im so grateful and they help me whenever I need help Reviewed on: 27th August 2025

Reply from Great Western Credit Union Hi Teresa Thank you for sharing your experience with GWCU! We always aim to help people wherever possible, so we are delighted to be able to assist you when others did not. If you ever need anything else, please get in contact! Best wishes Robin Response date: 1st September 2025

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