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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.87 (683 reviews)

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4.77

Based on 683 reviews, last reviewed 1st Jul 2025

10300% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Would highly recommend I was kept informed throughout the process and funds were made available promptly. Would certainly recommend as an alternative to bank or building soc... Read more Reviewed on: 1st July 2025

Latest lowest rating:

1

Credit union INot found you helpful in helping me secure a loan even though I've add afew and never missed a payment.. I was very Disappointed in the attitude of t... Read more Reviewed on: 18th June 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (683)

Highly recommend

I have been a member for over 20 years. Always a good experience, seen me through times of needs and growth. Highly recommend. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Michie, Thank you so much for your kind words and for being a member for over 20 years, that really means a lot to us. We're proud to have supported you through both challenges and growth, and it's great to hear you've consistently had a good experience. Your recommendation means everything, thank you for being part of GWCU Best wishes, Emily Response date: 24th June 2025

Need to provide more credit amount.

Need to provide more credit amount.for me only I got 2000 pound. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Shahul, Thank you for your review. We’re sorry to hear you were disappointed with the loan amount offered. As a responsible lender, we carefully assess each application based on individual circumstances to ensure any credit we offer is affordable and won’t place members under financial strain. In some cases, this means we may offer a reduced loan amount in line with what we believe is manageable and sustainable for our members. If you ever have questions about a loan decision or would like to discuss your options, our team is always happy to help. Thank you for your feedback and for being part of GWCU. Best wishes, Emily Response date: 20th June 2025

Good from start to finish.

Good from start to finish. Excellent customer service and loan delivered promptly Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Clive Thanks so much for your feedback! We're really pleased to hear that everything went smoothly and swiftly, and that you felt well looked after throughout. We're always here if you need us again! All the best Robin Response date: 25th June 2025

Great prompt customer service.

Great prompt customer service. Online enquiry dealt with promptly Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Steve, Thanks so much for your review! We’re really pleased to hear your enquiry was dealt with promptly, that’s exactly the service we aim for. If there’s anything we could do to improve your experience further, we’d love to hear your thoughts. Your feedback helps us do better. Best wishes, Emily Response date: 24th June 2025

Amazing help can’t thank them enough

Amazing help can’t thank them enough Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Thank you so much for your response! We always endeavour to assist our members as much as possible, so it's fantastic to know you've felt catered for by GWCU. We hope we can help you more in the future! Best wishes Robin Response date: 25th June 2025

I payed to join credit union a couple of years ago .

I payed to join credit union a couple of years ago . I have applied for 2 loans since and both times I was turned down . I have never had a loan of credit union before Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Teresa, Thank you for taking the time to leave us a review. We're sorry to hear you've had a disappointing experience with your loan applications, we understand how frustrating that can be, especially as a long-standing member. As a responsible lender, we carefully assess every application to ensure we’re lending in a way that’s fair and sustainable. Sometimes, this means making difficult decisions to help protect members from potential financial difficulty, even if they haven’t borrowed with us before. If you’d like to understand more about the outcome of your applications or talk through other ways we might be able to support you, our team is here to help. Thank you again for your feedback and for being part of GWCU. Best wishes, Emily Response date: 20th June 2025

excellent.

The service was excellent The service was excellent. Anything only thing that was wrong Was £100 messed up on and I just wondered where it went Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Steven, Thanks so much for your kind words, we’re really glad to hear you’ve had a positive experience overall. If you haven’t already, please get in touch with our team as soon as possible so we can look into this for you. We’ll be happy to investigate and help get it sorted. Best wishes, Emily Response date: 24th June 2025

I've never missed a payment I've come for a consolid...

I've never missed a payment I've come for a consolidation loan for all my debts which I'm perfect capable of paying but been refused even though I'm a loyal customer. I've asked for a review and noone even replied. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Nadine, Thanks for your feedback. We understand how disappointing it can be to be declined for a loan and appreciate you taking the time to leave us a review. As a responsible lender, we assess every application carefully to make sure any borrowing is affordable and in our members’ best interest. That sometimes means making difficult decisions, even when a member has been with us for a while. If you'd like to talk anything through, our team is here to help clarify the outcome of your application and support you where we can. Best wishes, Emily Response date: 24th June 2025

Really persona, always try to help

Really persona, always try to help Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Chris We really appreciate your response. At GWCU we strive to provide the best possible service for our members, so it's great to know that we've have been so helpful. We look forward to continuing to help you in the future! Many thanks Robin Response date: 25th June 2025

I have found Great Western Union very helpful and su...

I have found Great Western Union very helpful and supportive in extreme difficult times. I am very grateful for their services. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi David, Thank you for your kind words. We’re really glad to hear that we’ve been able to support you during difficult times, that’s exactly what we’re here for. It means a lot to know our services have made a difference, and we truly appreciate you taking the time to share your experience. Best wishes, Emily Response date: 24th June 2025

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