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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (774 reviews)

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4.77

Based on 774 reviews, last reviewed 8th Sep 2025

95% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very clear steps, good interest rate and easy to use... Very clear steps, good interest rate and easy to use portal! Reviewed on: 8th September 2025

Latest lowest rating:

1

I keep getting different advice from customer service I keep getting different advice from customer service Reviewed on: 11th August 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (774)

.helpful staff they removed technical problems

.helpful satff. They removed technical problems Reviewed on: 3rd September 2025

Reply from Great Western Credit Union Hi Lee Thank you for your review! We're delighted to help you with the problems you faced - we endeavour to be supportive wherever we can. If you require more help, then let us know! Thanks again Robin Response date: 5th September 2025

Professional and easy to navigate , helpful and unde...

Professional and easy to navigate , helpful and understanding Reviewed on: 3rd September 2025

Reply from Great Western Credit Union Hi Bev Thank you for taking the time to leave such a positive review! We strive to make our services as straightforward as possible, and that we have been able to assist in a helpful manner is very pleasing to hear. Thanks again for your continued support and if you need any support in the future please get in touch! Best wishes Robin Response date: 5th September 2025

Great service and make you feel like a normal person...

Great service and make you feel like a normal person and gives you a chance Reviewed on: 2nd September 2025

Reply from Great Western Credit Union Hi Denise Thank you for your kind words! We always want to make our members feel welcome, and give them a human response - so we are delighted that you have felt this, and that you have been given a chance. We hope to continue to support you whenever you need it in the future! Warm regards Robin Response date: 5th September 2025

They are very good, I am satisfied with their service.

They are very good, I am satisfied Reviewed on: 1st September 2025

Reply from Great Western Credit Union Hi Zee It's fantastic to hear we have been able to help you, and are glad the service we have provided has been up to standard. Get in contact if you need anything else! Regards Robin Response date: 5th September 2025

2 times getting loan from GWCU.

2 times getting loan from GWCU. Swift and easy process on both. Reviewed on: 1st September 2025

Reply from Great Western Credit Union Hi Oluwaseun We are so pleased that you have had a good experience with GWCU! We try to be as quick and simple with our services as possible, so it's great to see this corroborated by your review. Let us know if you ever need anything else! Best wishes Robin Response date: 5th September 2025

Good service and fast approval.

Good service and fast approval. Thanks Reviewed on: 31st August 2025

Reply from Great Western Credit Union Hi Imee We really appreciate your feedback! It's very pleasing to hear our services were quick and effective. We look forward to serving you in the future! Many thanks Robin Response date: 5th September 2025

Offered a loan but not as much as needed

Offered a loan but not as much as needed Reviewed on: 29th August 2025

Great service

Very easy to use website. Customer service has always been excellent. Always been happy with the value of the loans. Reviewed on: 29th August 2025

Reply from Great Western Credit Union Hi Suz Thanks for taking the time to leave a review! One of our aims with our rebrand was to make to website easier to use, so we're delighted to see this in your feedback. We always pride ourselves on our service to our members, and the competitiveness of our rates, so your endorsement of these is very pleasing. If you ever need anything more, don't hesitate to get in contact! Thanks again Robin Response date: 5th September 2025

Very helpful and easy to understand, a good company...

Very helpful and easy to understand, a good company and supportive Reviewed on: 29th August 2025

Reply from Great Western Credit Union Hi Tim We really value your kind words! It's great to see our values and mission resonate with you as a 'good company', and we are also glad to know you have found our services accessible. If you need anything else, please get in contact! Many thanks Robin Response date: 3rd September 2025

Great and easy

It’s just been good all around, quick responses, no faff. Easy and simple to navigate. Reviewed on: 29th August 2025

Reply from Great Western Credit Union Hi Jade Thank you for your 5-star review! We are really pleased to hear that everything has been smooth and hassle-free for you, and that our time of response has been prompt. Thanks again for being a member and continuing to support GWCU! Warm regards Robin Response date: 3rd September 2025

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