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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.82 (199 reviews)

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4.69

Based on 199 reviews, last reviewed 2nd Mar 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (199)

Review of the Great Western Credit Union, Savings:

I live in Somerset, but 'the computer says NO!'

I cannot complete the joining process as it rejected my postcode as being a valid one in Somerset, I tried my work postcode which is in central Taunton (the County Town) and got the same rejection..... Reviewed on: 21st July 2024

Reply from Great Western Credit Union Hi John, Thank you for your feedback, and we’re sorry to hear that you had trouble completing the joining process. Somerset is one of the counties where our coverage is more limited as we do not cover Somerset in it's entirety and we apologise if this wasn’t clear on our website. We understand how frustrating this can be, and we have passed your feedback along to the relevant team to help improve our communication around our catchment areas. If you have any other questions or need further assistance, please don’t hesitate to reach out. We appreciate your understanding and thank you for considering Great Western Credit Union. Kind regards, Emily Response date: 9th August 2024

Apart from providing a valuable social service...

Apart from providing a valuable social service, which alone is enough to justify using their savings accounts, I find it useful to just set up a standing order and forget it. Each month I save without knowing I have the money - no temptation to spend. Then I get the statement and rejoice. Reviewed on: 29th March 2024

Thoroughly recommend!

I have been with credit union since it started in our local town. They have helped with loans when times have been hard, and are a brilliant way of saving just a little each month, to make sure there is a cushion to fall back on when money is needed. Their Christmas Club is also very much needed at a financially stretched time of year.. The staff are Incredibly helpful and, If I ever have a query, they are quick to reply..- brilliant service. Reviewed on: 29th March 2024

Took me a while to sign up but no problems since then.

It took me quite a while to get fully signed up with GWCU, there seemed to be some issues with my email address and how their systems were processing it. However the customer service team were persistent and eventually helped me to become a full member of the GWCU. I've not been a member for long enough to provide a fuller experience. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi W D, Thank you so much for sharing your experience with us. We are thrilled that we managed to get you onboard in the end. Our Member Services Team is always here to help should you encounter any more issues. We would love to hear more about your experience in detail. Feedback is essential for us to continue improving our services. You can reach us by calling 0117 924 7309 Monday-Friday, between 8am-4pm (except bank holidays), or by emailing [email protected]. Best regards, Monica GWCU Response date: 13th August 2024

Fantastic team and service.

Fantastic team and service. I had all my questions asked and someone attached to me to help with the process. Reviewed on: 28th March 2024

This has been a god send to me being a single paren...

This has been a god send to me being a single parent managing to save a bit then messaging to withdraw which happens so quick . I’m truly grateful to be involved in such a great company. Reviewed on: 28th March 2024

Helpful and efficient.

Easy to join. Easy to withdraw money. When you phone you speak to a polite person with knowledge. Good to know you are helping others by saving with Credit Union. Reviewed on: 28th March 2024

Good customer service

Good customer service and better communication Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Shadiya, Thank you for taking the time to leave us a review. We pride ourselves on our customer service and are delighted to hear that you had a positive experience with us. We noticed that you gave us 4 stars. If there is any way you feel our services could improve, please do not hesitate to contact us. You can reach us by calling 0117 924 7309 Monday-Friday, between 8am-4pm (except bank holidays), or by emailing [email protected]. Your feedback is always welcome as we strive to do our very best for our members. Best regards, Monica GWCU Response date: 13th August 2024

No fuss savings

Great Western Credit Union have been excellent savings providers for me and my family, I can't recommend them highly enough for simple, no fuss savings Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Emily, Thank you for leaving such an amazing review! We are thrilled to hear that our savings products have been beneficial for you and your family, and we really appreciate you singing our praises. We hope to continue providing our members with a range of hassle-free savings options that meet your needs. If there's anything more we can do for you, please don't hesitate to reach out. Kind regards, Emily Response date: 3rd September 2024

All interactions are friendly and efficient.

All interactions are friendly and efficient. Never left waiting around for help. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi A M, Thank you for your positive review! We’re delighted to hear that our friendly team has been able to assist you swiftly and effectively. Your feedback truly brightens our day! Warm regards, Monica Response date: 29th August 2024

Whenever I’ve had a query the support team has been...

Whenever I’ve had a query the support team has been incredibly helpful Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi David, Thank you for leaving us such a great review. We are so glad that our team has been able to help and support you. I will be sure to pass along your kind words to the rest of our team! Thank you for choosing us. Kind regards, Emily Response date: 19th August 2024

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