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Halifax: Car Insurance reviews

Name: Car Insurance
Rating: 2.72 (83 reviews)

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2.54

Based on 83 reviews, last reviewed 4th Sep 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

10%

47%

Latest highest rating:

4

No problems as did not make a claim. No problems as did not make a claim. But have not renewed due to large premium increase Reviewed on: 4th September 2024

Latest lowest rating:

1

Appalling Customer Service, Appalling Call Waiting T... Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !... Read more Reviewed on: 17th January 2024

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About this product

Here at Smart Money People, we collect Halifax car insurance reviews from genuine Halifax customers, to help you make an informed decision when choosing your next insurer.

Halifax offers home, life and car insurance, with a variety of motor policies at varying levels of cover. With optional extras like breakdown cover, legal protection and guaranteed replacement car, each policy can be tailored to your preference. Gain insight into what you can expect as a Halifax policyholder by reading our Halifax car insurance reviews.

Everybody has different needs from a car insurance policy. Some people value additional add-ons for that extra peace of mind, whereas others are simply looking for the lowest priced premium for a reasonable level of cover. Whatever your needs, check out the reviews on Smart Money People to see how other drivers rate their experience with Halifax.

Have you had a car insurance policy with Halifax? Share your honest review with our Smart Money People community so we can help people like you make better decisions. How simple was the sign-up process? Have you been able to manage your policy with ease? Did you encounter any hidden fees or charges? Have you had to make a claim, and if so, how well was it handled? Write a Halifax car insurance review today.

Halifax Car Insurance reviews (83)

Review of the Halifax, Car Insurance:

Appalling Customer Service, Appalling Call Waiting T...

Appalling Customer Service, Appalling Call Waiting Times & Appalling Prices id rather have have Syphilis than ever buy Car Insurance from them again !! Reviewed on: 17th January 2024

Cancel your insurance for no reason other than their own imcompetency

Absolute nightmare so far. Joined halifax after them coming out most competitive on comparethemarket.com… After joining i was asked to provide my 3 yrs NCB which i did and had confirmation back that this was accepted. 3 weeks later i get a letter stating they want a range of different photos of driving licenses, utility bills and other documentation of which i have never been requested to do by any other provider before. Only for jobs have i had to provide so much information. I then called in and was told by a foreign call centre my insurance is being cancelled in 4 days of failed proof of NCB?! Now having to call tomorrow when im supposed to be working to sort this mess out. Seems like their departments dont communicate and should maybe stick to banking. Could of potentially been driving around uninsured with children. Reviewed on: 18th December 2022

Not Halifax just a front !

Some 3 weeks after a no fault rear end bump I am still waiting for an estimate and repair. Process very confusing and not actually dealing with the Halifax but Enterprise Car Hire and an on line Claim Management Company App.....plus being hounded to make personal injury claim by Minster Law - Halifax are nowhere to be seen in this process. A switch is coming at renewal ! Reviewed on: 2nd September 2022

Terrible Service

Contacted Halifax to change my car. Informed my insurer wouldn’t insure my new car. Charged £30 to cancel my policy, despite only having 1 month left and owing £14. Tries to dispute charge but after 2 calls of over 2 hours gave up. Avoid would be my advice! Reviewed on: 11th August 2022

Shocking. Avoid.

Someone drove in to the side of me and wrote my car off. She admitted liability to her insurance so should have been straight forward but this has been the worst experience ever. Constantly being told conflicting information. Having to chase people myself as not hearing back from anyone. 4 weeks later and still not sorted. Literally no-one has a clue what is going on. Reviewed on: 9th August 2022

Renewed for 2nd Year

My renewal was cheaper than anything on the comparison sites so I renewed for a second year. This includes everything I need including legal cover. Reviewed on: 20th July 2022

Automatic renewal with Halifax is scam

Gat charged £20 for the automatic renewal of my policy. After being in place for 8 hours. They never bothered to send me a renewal letter. Never again Halifax. Reviewed on: 30th June 2022

Worst experience

I used Halifax because I felt the deal was good with a good name…. … it’s not Halifax it’s a third party… and as they say insurance is only as good until you claim… bad experience and I will not use them again ever!!! Reviewed on: 31st March 2022

rip-off

charged me a ridiculous amount to change the car on my policy - pure rip off as the new car was pretty similar to the old. Reviewed on: 12th December 2021

Avoid

Absolutely shocked that my insurance isn’t actually with Halifax just a broker.I registered my claim with Halifax great right?wrong no one told me I had to then do the same thing again but with my actual insurer, wich caused a delay and I’ve had no car for a week now.Had to beg and borrow a car.Also if you think your car gets smashed you get a courtesy car right away you don’t.Once the repair starts on your car you get a car so be prepared to not have a car.Avoid might aswell cut out the useless middle man. Reviewed on: 2nd December 2021

Terrible

I have been waiting three weeks since reporting a accident to Halifax car insurance and I am still no nearer getting the repair done. The accident wasn't my fault and the other party admitted responsibility so there is no problem there. I have not had any update as to what is happening. I wouldn't use Halifax insurance again and would advise against anyone taking insurance with them, they are really terrible. Reviewed on: 25th October 2021

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