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Halifax: Home Insurance reviews

Name: Home Insurance
Rating: 3.08 (90 reviews)

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3.09

Based on 90 reviews, last reviewed 27th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

16%

42%

Latest highest rating:

5

am doing a servay on a website that i dont evan see... am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Latest lowest rating:

1

Been with them a long time BUT will be leaving asap. Been with them a long time. Premium well over £1000 a year. Previous claims always dealt with speedily but something is going very wrong at the moment... Read more Reviewed on: 6th February 2024

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About this product

Before taking out your new home insurance policy, check customer reviews to be confident that the provider is reputable. We collect Halifax home insurance reviews to help you make an informed decision when selecting a new provider.

Halifax offers three levels of home insurance cover: bronze, silver and gold. Depending on your chosen level, various add-ons are available for extra protection. For example, away from home cover, accidental damage and legal expenses. Halifax policies allow you to choose your own excess, and give you access to a 24/7 emergency helpline.

What is your highest priority for your home insurance policy? Are you prioritising a high level of contents insurance, or a higher level of buildings cover? Perhaps you’re only looking to purchase one or the other? If you’ve had to claim against a previous policy, you’ll understand the importance of finding a professional and efficient provider. Read our Halifax home insurance reviews to see how Halifax policyholders rate the service they received.

Have you had a home insurance policy with Halifax? Share your experience with others on Smart Money People. Together, we can help people like you make better decisions. Tell us about the sign-up process, and if you thought your premium was reasonably priced. What level of cover did you choose, and did you select any additional add-ons? Did you make a claim on your policy, and if so, how was it handled? Would you renew your policy? Write a Halifax home insurance review today.

Halifax Home Insurance reviews (90)

Review of the Halifax, Home Insurance:

rude, shoddy incompetent service that you should never use if you value your safety

Have paid an extortionate amount for home insurance with Halifax for many years. The first time I needed to use it was 16 January 2018 when I had a break in, and the service I have been provided with has been poor and shoddy from start to finish. Insurance are supposed to support you, not further add to your headaches and distress. I was allocated building services from VPS following the break in. The break in happened on Monday 14 January, and the property was left vulnerable for 11 days, depriving the police the opportunity of completing forsensics in my garden. When the fitter eventually arrived, he was rude and unprofessional and failed to bring adequate materials with him. He "fixed" the door in a extremely poor and shoddy way using a £3 wood filler which I could have bought on ebay, not even matching the colour so that anyone would know that the door had been damaged. To make matters worse, he also broke an existing bolt on the door, whilst trying to prove that it still worked, so arguably left the door in a worse position than it was. I have no idea what I paid the £100 excess for, after such an extortionate spend on home insurance where they could not do something simple like replace a door. Even an employee at VPS said that she would not have been happy with that sort of work done on her home, and a subsequent builder commented that they cannot have spent more than 5 minutes doing what they did do. The VPS "professional" could not even state whether his £3 wood filler was waterproof, and also stated that his work could not be guaranteed, and the rain may have already damaged this wooden door, because of their own 11 day delay Another "professional" came to analyse the situation who was rude, incompetent and came with the attitude of trying to cover the poor workmanship. I was a woman alone in my own home and found his attitude terrifying and he came with another man and started opening my cupboards without permission to find out where I kept my outdoor keys, and insisted on coming at a time which suited him, when the home owner wasn't at home and I was on my own. I would never want anyone from VPS or Halifax entering my home again after that horrific experience. My door had been perfect before the break in, and this incompetent idiot just made it worse and refused to replace it. and, and he left the door in a worse condition by breaking the bolts. To add insult to injury, he then asked my Mum, a vulnerable woman in her 60s, to sign a document stating that the job was complete to her satisfaction whilst obscuring the terms and conditions so that she couldn't read that bit. She is not that stupid and obviously refused to sign. Never dreamed that Halifax and VPS would provide such a shoddy service, leaving a broken door, damaging it further and to top it off, trying to take advantaged of a widowed and retired woman They should be ashamed of themselves and have a good think about the lack of service provided. At the very least I should have my £100 excess refunded this was incompetent from start to finish.I have paid for this "service" for 10 years and it has been a total waste of money. You should have no customers based on this kind of attitude. Someone purported to try and resolve this for me, but made no difference and actually never returned my calls or refunded the access. Insurance being cancelled and never to be reinstated. I have been paying nearly £75 per month for absolutely nothing. This is a rude, shoddy incompetent service that you should never use if you value your safety or want to actually work with professionals. Avoid at all costs if you actually value your safety and professionalism. Reviewed on: 12th February 2018

Good value.

Very good price with excellent cover, including higher value items. I would give full scores if I had experienced their claims, although I'd prefer not to, but if I need to make a claim, I expect full excellent service and resolution. Reviewed on: 23rd August 2023

Comprehensive competive cover

Easy to deal with and renew, at a competitive price, for comprehensive home cover Reviewed on: 23rd August 2023

Halifax home insurance

Great home insurance with Halifax. Covers everything in your home at an excellent monthly premium Reviewed on: 23rd August 2023

Decent prices and handle claims really well

The test of an insurance company for me is how they handle claims and respond to queries. Halifax have been excellent and prices are pretty good too. Reviewed on: 22nd August 2023

Horrible company,waste of money

The claim was being dealt with slowly.They then closed down my claim because they couldn't reach me on the phone once. They obviously didn't keep track on what was going on. I've tried to restart the claim twice. An automated answer phone told me to only start a claim on the phone,if I'm a vulnerable person. Otherwise I should use the online application form. I did, so far it has been ignored. They obviously do whatever they want to. I'll have to fix the damage myself. Reviewed on: 5th June 2023

Horrible insurance company

The halifax insurance is really a waste of money for a customer by paying monthly payments, thinking that your home is protected. Ones you put a claim they really insult your home by paying you money for damage priced by year 1984. They sent someone to assess my damage and he was really unqualified to assess damage. He had no building experience, he was voice recording as he was walking through my house about the damage and my husband ,a qualified joiner with 38 years experience was listening to him talking nonsense. The assessor Wouldn't even recognise a one tipe of bathroom floor to another. He told us that he is only here to measure the rooms, he was that rude to tell us not to walk with him around our home!! According to his incompetent opinion we got a settlement figure witch would never be enough to repair our damage to a standard we had before the flood. If you read my review and you are thinking to buy their insurance, please be aware that this insurance is not there to be honest with you. My insurance policy with them was a expencive policy and I realised that was a waste of money over the years. At the start they asked to get my own building company to priced the damage witch I did, absolutely a waste of my time. Their professional estimate was absolutely ignored. Terrible company with company policy of receiving monthly payments to become rich, not to protect customers, but insult them instead! What's the point then?! Overall halifax home insurance by my own expenses 3 times over 11 years is a scam. They don't deserve even a start, but it is no option to give them 0 stars Reviewed on: 3rd May 2023

Ok

Was easy to purchase, welcome pack arrived never had any issues (did not need to file a claim) Reviewed on: 25th March 2023

Utter shysters

Utter shysters, when you attempt to make a claim they use every trick in the book to block you actually making the claim. Use another insurance provider, that’s what I’ll be doing! Reviewed on: 25th March 2023

Home insurance

I will be changing this year as it has become expensive and have been with them 8years Reviewed on: 6th March 2023

My claim was dealt with quickly and without fuss.

My claim was dealt with quickly and without fuss. Well done. Reviewed on: 27th February 2023

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