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Halifax: Home Insurance reviews

Name: Home Insurance
Rating: 3.08 (90 reviews)

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3.09

Based on 90 reviews, last reviewed 27th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

16%

42%

Latest highest rating:

5

am doing a servay on a website that i dont evan see... am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Latest lowest rating:

1

Been with them a long time BUT will be leaving asap. Been with them a long time. Premium well over £1000 a year. Previous claims always dealt with speedily but something is going very wrong at the moment... Read more Reviewed on: 6th February 2024

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About this product

Before taking out your new home insurance policy, check customer reviews to be confident that the provider is reputable. We collect Halifax home insurance reviews to help you make an informed decision when selecting a new provider.

Halifax offers three levels of home insurance cover: bronze, silver and gold. Depending on your chosen level, various add-ons are available for extra protection. For example, away from home cover, accidental damage and legal expenses. Halifax policies allow you to choose your own excess, and give you access to a 24/7 emergency helpline.

What is your highest priority for your home insurance policy? Are you prioritising a high level of contents insurance, or a higher level of buildings cover? Perhaps you’re only looking to purchase one or the other? If you’ve had to claim against a previous policy, you’ll understand the importance of finding a professional and efficient provider. Read our Halifax home insurance reviews to see how Halifax policyholders rate the service they received.

Have you had a home insurance policy with Halifax? Share your experience with others on Smart Money People. Together, we can help people like you make better decisions. Tell us about the sign-up process, and if you thought your premium was reasonably priced. What level of cover did you choose, and did you select any additional add-ons? Did you make a claim on your policy, and if so, how was it handled? Would you renew your policy? Write a Halifax home insurance review today.

Halifax Home Insurance reviews (90)

Review of the Halifax, Home Insurance:

rude, shoddy incompetent service that you should never use if you value your safety

Have paid an extortionate amount for home insurance with Halifax for many years. The first time I needed to use it was 16 January 2018 when I had a break in, and the service I have been provided with has been poor and shoddy from start to finish. Insurance are supposed to support you, not further add to your headaches and distress. I was allocated building services from VPS following the break in. The break in happened on Monday 14 January, and the property was left vulnerable for 11 days, depriving the police the opportunity of completing forsensics in my garden. When the fitter eventually arrived, he was rude and unprofessional and failed to bring adequate materials with him. He "fixed" the door in a extremely poor and shoddy way using a £3 wood filler which I could have bought on ebay, not even matching the colour so that anyone would know that the door had been damaged. To make matters worse, he also broke an existing bolt on the door, whilst trying to prove that it still worked, so arguably left the door in a worse position than it was. I have no idea what I paid the £100 excess for, after such an extortionate spend on home insurance where they could not do something simple like replace a door. Even an employee at VPS said that she would not have been happy with that sort of work done on her home, and a subsequent builder commented that they cannot have spent more than 5 minutes doing what they did do. The VPS "professional" could not even state whether his £3 wood filler was waterproof, and also stated that his work could not be guaranteed, and the rain may have already damaged this wooden door, because of their own 11 day delay Another "professional" came to analyse the situation who was rude, incompetent and came with the attitude of trying to cover the poor workmanship. I was a woman alone in my own home and found his attitude terrifying and he came with another man and started opening my cupboards without permission to find out where I kept my outdoor keys, and insisted on coming at a time which suited him, when the home owner wasn't at home and I was on my own. I would never want anyone from VPS or Halifax entering my home again after that horrific experience. My door had been perfect before the break in, and this incompetent idiot just made it worse and refused to replace it. and, and he left the door in a worse condition by breaking the bolts. To add insult to injury, he then asked my Mum, a vulnerable woman in her 60s, to sign a document stating that the job was complete to her satisfaction whilst obscuring the terms and conditions so that she couldn't read that bit. She is not that stupid and obviously refused to sign. Never dreamed that Halifax and VPS would provide such a shoddy service, leaving a broken door, damaging it further and to top it off, trying to take advantaged of a widowed and retired woman They should be ashamed of themselves and have a good think about the lack of service provided. At the very least I should have my £100 excess refunded this was incompetent from start to finish.I have paid for this "service" for 10 years and it has been a total waste of money. You should have no customers based on this kind of attitude. Someone purported to try and resolve this for me, but made no difference and actually never returned my calls or refunded the access. Insurance being cancelled and never to be reinstated. I have been paying nearly £75 per month for absolutely nothing. This is a rude, shoddy incompetent service that you should never use if you value your safety or want to actually work with professionals. Avoid at all costs if you actually value your safety and professionalism. Reviewed on: 12th February 2018

am doing a servay on a website that i dont evan see...

am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Fair price cover.

Quote for home and contents insurance are a very good price for cover provided. Very good cover and price for extra high value items. I have not experienced any claims, therefore not a full score. This may change my opinion if I do have a claim and the service is poor. Reviewed on: 11th October 2024

Great value for money for comprehensive cover.

I have Halifax home and contents insurance with added higher value items. It is excellent cover for a fair price, very comprehensive and you have the option of different levels of cover to choose for your personal situation. I would have given it a higher score, but I have not had any experience of their claims, which really is needed to give a full and accurate review. Reviewed on: 4th September 2024

Positive when claiming.

So far very positive when claiming Reviewed on: 23rd August 2024

I use Halifax to bank with and they have given me go...

I use Halifax to bank with and they have given me good customer service Reviewed on: 23rd August 2024

Been with them a long time BUT will be leaving asap.

Been with them a long time. Premium well over £1000 a year. Previous claims always dealt with speedily but something is going very wrong at the moment. You cannot call them. Their nominated handling company cannot answer any questions. A very small accidental damage claim has so far taken seven weeks NOT to sort. I will be moving companies next year. Reviewed on: 6th February 2024

Rip off

My policy cost £624 annually!! I could have saved myself the grief and expense by changing to another insurer with far higher, four star ratings. For some reason I was loyal to this company for years!! Yet never on the very few occassions I needed assistance were they " able " to help me. Their policies are a very expensive rip off, and you get no help when you need it most, when you are at your wits end. I don't think five stars given are genuine. Not consistent with the majority of peoples' experiences here. A lot of excuses are made by Halifax to get out of paying for even emergency repairs. It's easy to switch insurers, which is what I did today. No more money down the drain! Very happy! Reviewed on: 21st November 2023

Fixed the problem with little fuss

From start to finish I have nothing but praise for the electrician called Cameron...I have 3very loud dogs and he kept calm and resolved the issue. It was a relief coz I'd already had 2other engineers and they were faffing about for ages but didn't fix my lighting... and that was after I'd paid £250 call out charge. I hadn't even realised that I was covered on my rewards account from the Halifax. But I would definitely recommend anyone to get cover with the Halifax Reviewed on: 16th October 2023

Worst insurance ever

Have a premium home insurance, have a sealing leaking in living room about 1 month, can't use that room soon sealing will collaps, carpet are destroyed Reviewed on: 12th October 2023

Crap company

Alright when you pay the premium periot Reviewed on: 30th August 2023

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