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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (208 reviews)

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4.85

Based on 208 reviews, last reviewed 23rd Jan 2025

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

3 star

2 star

Latest highest rating:

5

Excellent Mortgage Products & Customer Service I initially contacted Hanley because I was attracted by their mortgage products which were very competitive at the time I applied. I received excellen... Read more Reviewed on: 23rd January 2025

Latest lowest rating:

1

Avoid these chancers In short I run a BTL business which obviously has a mortgage liability but runs at a consistently high profit. Hanley rejected my application for a pe... Read more Reviewed on: 21st June 2024

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (208)

Review of the Hanley Economic Building Society, Mortgages:

amazing staff!

helpful , knowlegable staff that gave lots of information and help with getting the right mortgage Reviewed on: 12th January 2022

Great advice and support

Mark, my adviser was really helpful and guided me through the application process with ease and professionalism. This was a bit of a complicated application, and the underwriting team, particularly Danielle, were efficient and very helpful, ensuring that I was on track with everything. So thank you to all the team. Reviewed on: 24th June 2021

Lana is amazing

Would just like to thank lana for all the help she gave whilst arranging my mortagage. She was outstanding, very proffesional and answered every question i had. She made such a daunting process an absolute breeze for me and i would definitley reccomened her to everyone. Reviewed on: 28th May 2021

Brilliant product and amazing service

I recently took on a Retirement Interest Only Mortgage with the Hanley. I shopped around with other organisations, but they had neither the product or the people to compete. The mortgage is really simple and straightforward, and early repayment is penalty-free, which was a key requirement for me. However the real deciding factor for me was the support of Jane Longmore, Mortgage Advisor. Jane took me through the process carefully, explaining everything fully. She was prompt in replying to my emails and voicemails and proactive catching up with me by phone throughout. She even sent me a 'New Home' card, which was a lovely touch. I would recommend the company to anyone looking for a mortgage. Excellent! Reviewed on: 27th May 2021

Great Service

Mark was very helpful and informative and made the whole process run as smooth as possible. All our queries were dealt with promptly. Reviewed on: 13th May 2021

Incredible customer service in the Newcastle Branch

I wished to change my DD mandate for my mortgage. The relevant team wasn't available and so Jessica wrote up a letter for me to sign and for them to forward on to customer services so I wouldn't need to get in touch again. Fast and smooth service that went above and beyond. Reviewed on: 8th May 2021

Really helpful, friendly and made everything really easy

Jane Longmore at the Hanley branch was amazing. As first time buyers we didn’t really know much about the buying process or mortgages but she explained everything so clearly and made the whole process simple and straight forward for us. Truly great professional service. Hayley & Dan Reviewed on: 7th May 2021

Lana Beech - Outstanding service, highly recommend

Over the past few months I have been dealing with Lana at the Hanley to apply for our first self build mortgage. What should be a very daunting process as we knew very little has honestly been incredible. Lana is an expert, super friendly, approachable and couldn’t be any more helpful. She has honestly made this experience a dream and has lifted a lot of the stress off our shoulders. She guided us throughout the whole process giving us all of the information we need and is so knowledgeable. I am so pleased we chose to go with the Hanley and would recommend it to all other self builders, I couldn’t fault them at all! Thank you so so much! Reviewed on: 5th May 2021

Such a refreshing combination of personal warmth and solid professionalism

The people at Hanley have been extremely helpful, professional and personable through all my interactions with them in the process of setting up my mortgage. Always friendly, personable, and highly professional, I have really enjoyed working with them. I feel dealt with as a person, not a number, and just for this reason alone would recommend anyone to work with them - quite apart from the punctuality, responsiveness and clarity with which they have demonstrated every step of the way. Reviewed on: 30th April 2021

Reply from Hanley Economic Building Society Thank you so much for your wonderful review, we are so glad you had a wonderful experience and we have passed this feedback onto our staff :) Response date: 6th May 2021

Laura Beech excellent service!

Laura Beech went way beyond the necessary to help guide us through the process and made what could have been impossible seem easy. We could not fault her, the advice and support she gave was unstinting and prompt. An outstanding public face for the Hanley. Reviewed on: 24th April 2021

Mortgage provision

Highly professional environment, focused on customer service! I fully recommend it Reviewed on: 18th April 2021

Reply from Hanley Economic Building Society Thank you for your glowing feedback! Response date: 19th April 2021

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