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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (210 reviews)

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4.86

Based on 210 reviews, last reviewed 27th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

3 star

2 star

Latest highest rating:

5

Their mortgage adviser was very friendly, profession... Their mortgage adviser was very friendly, professional and took the time to explore our needs. Reviewed on: 27th January 2025

Latest lowest rating:

1

Avoid these chancers In short I run a BTL business which obviously has a mortgage liability but runs at a consistently high profit. Hanley rejected my application for a pe... Read more Reviewed on: 21st June 2024

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (210)

Review of the Hanley Economic Building Society, Mortgages:

amazing staff!

helpful , knowlegable staff that gave lots of information and help with getting the right mortgage Reviewed on: 12th January 2022

Self Build Mortgage

First of all a great product that suited my needs perfectly. The application process was quite lengthy (they all are!) but I was led through it by my point of contact - Jane Longmoor. She was friendly, helpful, professional and always called exactly when she said she would. Overall - very happy. Reviewed on: 3rd March 2021

Self-build, AVOID!

The Hanley said they would remove my ex-partner from our mortgage if I met their affordability criteria. I met their criteria and then they moved their self-defined goalposts as it, 'increased their risk'. As a consequence neither of us could move on with our lives. They then refused release of final stage payment unless I paid another exorbitant fee. The Hanley severely damaged my health and delayed the project significantly all while I was paying them ~6% interest. They had the following statement on their website, “Ensuring the customer is at the heart of everything we do”. It couldn't be further from the truth. They knew the potential consequences of their actions, they didn't care. Avoid. Reviewed on: 9th February 2021

Reply from Hanley Economic Building Society Hi James, we are so sorry to hear about your negative experience during your mortgage application. We wish we could have helped you and turned this into a better, more positive experience. If you would like to discuss your application further please contact us at [email protected] or call us on 01782 255000. Response date: 10th February 2021

Retirement Interest Only Mortgage

Thanks to Mortgage Advisor Lana Beech, my Retirement Mortgage application progressed well despite the corona virus pandemic. Lana was always a delight to liaise with, helping me to negotiate the process with skill and good humour. For those in retirement wishing to raise money against their property without the commitment to repay the capital until death or sale, the Hanley Retirement Mortgage is thoroughly recommended. The Hanley Retirement Mortgage also offers extremely competitive interest rates. Reviewed on: 2nd February 2021

Professional Friendly Efficient

Branch staff very helpful. The process was easy to understand. Lana Beech our Mortgage Advisor was Professional Friendly and always there to speak to Excellent Service. Reviewed on: 29th January 2021

Reply from Hanley Economic Building Society Thank you for your wonderful review! Response date: 2nd February 2021

Fantastic service on a self-build mortgage!

Our mortgage advisor, Jane Longmore, provided fantastic service throughout our application for a self-build mortgage. Right from the start Jane offered us support, information and time, and we never felt pressured or stressed when considering the different mortgage offers. Throughout our self-build process so far, Jane has been the most friendly and supportive external party we have worked with - she was always contactable even if we called her several times a week! Jane’s fantastic service led us to choose The Hanley Economic and we would thoroughly recommend to others based on this! The underwriting team were also easy to contact throughout and supportive. Reviewed on: 29th January 2021

Reply from Hanley Economic Building Society Thank you for taking the time to leave us feedback, we are so pleased that you had a great experience and would recommend us to others :) Response date: 2nd February 2021

Self-Build mortgage

Completed a self-build mortgage with the Hanley Economic and our advisor, Jane Longmore. Even in these difficult circumstances, we always felt that Jane was incredibly accessible and she definitely went out of her way to provide us with comprehensive information regarding the mortgage. Each step was explained clearly and made the process very manageable. Towards the completion date, there was some confusion between what we understood from Jane and what the Underwriting Team were then telling us, but this problem was quickly resolved to complete what has otherwise been a very smooth process. Thank you to the Hanley and to Jane for all of your support. Reviewed on: 25th January 2021

The best mortgage advisor!!!

We are first time buyers and decided to go with The Hanley for our purchase. Our mortgage advisor was Lana Beech and she made the process effortless from our side, she helped to handle everything from start to finish. As we are first time buyers we were completely out of our depth on where to start but Lana helped us through the whole process and made it really easy - she was very responsive and always got back to us on the same day. The service was amazing and really took a lot of stress out of the journey for us. Tomorrow we get the keys for our first home and we are so excited!! Thank you Lana :) Reviewed on: 21st January 2021

helpful friendly efficient

I was dealt with by Jane Longmore who was available pleasant helpful and efficient Reviewed on: 21st January 2021

Reply from Hanley Economic Building Society Thank you for your feedback Janet! Response date: 3rd February 2021

Poor systems and incompetent underwriters

Very poor experience. Our mortgage broker applied for a mortgage, a decision in principal was given as it passed credit checks and affordability. Happily took £300 then they came back and said I didn't pass affordability (despite no changes). Provided evidence of pay rise (that hadn't been declared as it was yet to come into effect) AND offered to pay off a small loan which would have more than met the requirement (still using savings) but wouldn't accept. No explanation for the logic behind the decision (since everything else was fine with the application), no refund provided for their system allowing application to go ahead anyway. This happened literally days before they pretty much stopped lending above 60% LTV, coincidentally. No onwership of the issue and money taken. Oh and took a month and a half of going backwards and forwards to achieve nothing. Went to Leeds Building Society, happy to accept pay rise, house is now nearly complete just three weeks later. I recommend trying Leeds first, no application fee, they have competent staff with common sense and their affordability checking system works! Reviewed on: 16th January 2021

Reply from Hanley Economic Building Society Hi Daniel, we are sorry to hear about your disappointing experience and that we could not help you on this occasion. If you would like to discuss your application further please contact us at [email protected] or call us on 01782 255000. Response date: 18th January 2021

Friendly, professional service.

If you are after anyone to treat you like a friend throughout the whole process then I can’t recommend Lana highly enough. Her friendly but professional advice was outstanding. Lana Beech + Jill Condliffe I can’t Thank-you enough for all the hard work you guys put in to get me where I am. A More than satisfied customer. Reviewed on: 15th January 2021

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