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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (208 reviews)

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4.85

Based on 208 reviews, last reviewed 23rd Jan 2025

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

3 star

2 star

Latest highest rating:

5

Excellent Mortgage Products & Customer Service I initially contacted Hanley because I was attracted by their mortgage products which were very competitive at the time I applied. I received excellen... Read more Reviewed on: 23rd January 2025

Latest lowest rating:

1

Avoid these chancers In short I run a BTL business which obviously has a mortgage liability but runs at a consistently high profit. Hanley rejected my application for a pe... Read more Reviewed on: 21st June 2024

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (208)

Review of the Hanley Economic Building Society, Mortgages:

mortgage application

We have recently had two meetings with Jayne Longmore and been advised regarding a mortgage application. We were very happy with the thorough and detailed information we received.. Jayne was very friendly and helpful, nothing was too much trouble and we would highly recommend to others The Hanley Economic Building Society. Reviewed on: 14th November 2024

Further advance

We have just taken out a further advance on our mortgage, from our initial enquiry the Hanley have been brilliant. They got back to us shortly after to get the process started, Anna who handled our case was very helpful and friendly and dealt with us mainly over the phone apart from nipping into branch to take in signed forms. We have been with the Hanley for a good number of years now with our sons child trust fund and mortgage and have always found Their products very competitive and they have always been easy to do deal with even now during this covid crisis . I would have no hesitation in recommending the Hanley to friends and family. Reviewed on: 3rd December 2020

Above and Beyond

We completed our house purchase two weeks ago, and we quite simply would not have been able to buy this house were it not for the tireless efforts of Lana Beech, our mortgage advisor at the Hanley. Our situation was particularly complicated, and we faced several set-backs along the way. Lana navigated every obstacle with professionalism, enthusiasm, and a level of dedication I've never experienced from any other financial services provider. We really appreciated the individual approach, and the fact that we were treated as humans, not just customers. Above and beyond doesn't even begin to describe it. Reviewed on: 30th November 2020

Excellent *****

In a very difficult period of my life, during the COVID-19 pandemic, and when all other providers were declining a mortgage, Hanley gave me advice and helped me to get a mortgage. I am very happy that these people came to my way and helped me to make my dream come true. Personally, a huge thank you to Lana Beech. Her friendly behaviour and her professionalism helped the process and made this journey end happily. I will never forget what she did for us. X Reviewed on: 24th November 2020

Excellent service and support throughout the whole mortgage process

The whole experience of completing my mortgage application with the Hanley Economic has been excellent. Mortgage advisor Jane Longmore handled the whole process with me with complete professionalism throughout, by taking time to listen and understand what I was looking to achieve with my mortgage, and provided clear advice that I could understand and answered every question without problem. Communication from Jane and the wider Hanley team has been superb and I would fully recommend the Hanley for their professional service and customer focus - excellent! Reviewed on: 24th November 2020

Always Brilliant

I've only ever used The Hanley Economic for my mortgage requirements. They are always quick to respond and very helpful. If you are lucky enough to have Mark Watson as your advisor then you are in safe hands. I will recommend The Hanley 10 times over. Reviewed on: 30th October 2020

Reply from Hanley Economic Building Society Wow, thank you for your wonderful review! We are so pleased that you are happy with our service. Response date: 30th October 2020

Positive experience

We had great communication from Jane at the Hanley. Clear and regular lines of communication were maintained and explanation was always given if we were unsure. Underwriter and our solicitor were able to communicate which is not always possible with the bigger firms. Reviewed on: 28th October 2020

Dissapointing

This company held my application for three months asked for heaps of informations and in the end still declined based on information they had from day one. They then charged me for this. AVOID AVOID AVOID Reviewed on: 26th October 2020

Reply from Hanley Economic Building Society We are very sorry to hear about your experience. At Hanley Economic we pride ourselves on the service our customers receive. We have contacted you to rectify this situation and will ensure you do not have this experience again. Thank you. Response date: 28th October 2020

The Hanley is by far the most efficient and responsive organisation, financial or otherwise, than I can ever recall dealing with

My Hanley B/S mortgage has completed today. From first contact, having seen their RIO mortgage offered at an unbeatable interest rate, I have been most impressed with every aspect of the Hanley B/S. The phone has always been answered instantaneously by a real person, not a machine. Emails have always been acknowledged the same day. The two people who have been my contacts have been unfailingly knowledgeable, pleasant, polite and understanding of my currently rather challenging circumstances. The Hanley B/S would be doing a great service to the community if it were to set up a subsidiary to run courses for other organisations on the true meaning of 'customer care' and how to achieve it. Reviewed on: 15th October 2020

Flawless from start to finish!

We were extremely lucky to work with Jane from The Hanley on the purchase of our first property together, from the start we knew that we had gone to the right place and felt extremely valued. The time and effort put into our application ensured that everything went smoothly and the purchase of our house was processed quicker than we anticipated - a huge contrast to the horror stories we had heard from friends and family who had used larger lenders!! Thank you Jane, we will definitely be returning to you and The Hanley for any future purchases! Reviewed on: 4th October 2020

Exceptional Customer Service

As first time buyers we were really nervous about buying a house and had been burnt by a mortgage advisor who provided us with a mortgage-in-principal which was wrong so we were unable to get a mortgage on the house we put on offer on through her. However, after being recommended The Hanley through both family and friends, we made the phone call and got a prompt appointment. Jane Longmore was able to help us straight away with a mortgage that met our needs. Even through these truely unprecidented times, she was able to offer us the support we required and we have been living in our house for over 2 months now. We could not thank her enough! She was clear, thorough and not at all pushy. She was also always extremely responsive to all of our queries. Thanks so much Jane! Reviewed on: 28th September 2020

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