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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (243 reviews)

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4.84

Based on 243 reviews, last reviewed 17th Feb 2025

514% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Hanley staff were always pleasant and welcoming and... Hanley staff were always pleasant and welcoming and answered telephone calls and emails promptly. They treated me with respect in spite of my age (85)... Read more Reviewed on: 17th February 2025

Latest lowest rating:

1

New products but only for new customers I have a RIO mortgage with the Hanley taken out nearly 5 years ago. I have 2 issues:-1) recently they introduced a new RIO deal with a lower interest ... Read more Reviewed on: 7th February 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (243)

Review of the Hanley Economic Building Society, Mortgages:

Great service, Hanley did my remortgage last year an...

Great service, Hanley did my remortgage last year and I couldn’t recommend them more. Friendly staff and knowledgable mortgage advisers. Reviewed on: 26th January 2025

Fantastic service

My experience with Hanley economic has been wonderful, purchasing a home can be very stressful but Hanley we’re amazing from our mortgage advisor to the underwriter. Would highly recommend Reviewed on: 5th August 2021

Lana Beech - outstanding Mortgage Adviser!

There were some nuances to our application which Lana quickly got to the bottom of and discussed with Credit to ensure there would not be further issues down the line. She managed expectations and delivered on promises to call at the times she said she would. Lana was very accessible and responded to emails / voicemails promptly. Despite no doubt having a large caseload, Lana has an incredible knack of making you feel looked after and you have confidence that your application won't be lost in a black hole. Despite the application process being excellent, responses from Underwriting took far too long and required chasing several times by Lana. To make the process from end to end as good as it can be, this is an area which requires much improvement. Reviewed on: 4th August 2021

Great customer service

I have just completed my house purchase with a retirement mortgage with the Hanley after shopping around for a suitable product. The application process was very straightforward, helped tremendously by Mark who guided me through it all with friendly professionalism. I can't thank him enough. My dealings with other team members such as Michelle have also been exemplary. I would have no hesitation in recommending the Hanley. Reviewed on: 20th July 2021

Lana for Prime minister

Lana made this process stress free and was always on the other end of the phone if I had any questions and would always come back with an answer, even if it meant going out of her way to find the answer. Can’t thank her enough for everything she did from start to finish and still after we’d finished she was happy to help. Reviewed on: 13th July 2021

Reply from Hanley Economic Building Society Thank you Jordan for your wonderful review, the title certainly made us smile!! Response date: 20th July 2021

Retention Team lie in order to keep your business

Be very careful if you are renewing your mortgage. The Hanley promise flexibility if you need to change your product but then hit you with all sorts of fees and just basically make it impossible. It's a shame because when I first went with them it was a great experience but now it's just one nightmare after the next! Reviewed on: 1st July 2021

Reply from Hanley Economic Building Society Thank you for your review. We hope we have rectified the issue to a satisfactory conclusion and we look forward to continuing our relationship and meeting your mortgage needs. Response date: 29th July 2021

Great advice and support

Mark, my adviser was really helpful and guided me through the application process with ease and professionalism. This was a bit of a complicated application, and the underwriting team, particularly Danielle, were efficient and very helpful, ensuring that I was on track with everything. So thank you to all the team. Reviewed on: 24th June 2021

Lana is amazing

Would just like to thank lana for all the help she gave whilst arranging my mortagage. She was outstanding, very proffesional and answered every question i had. She made such a daunting process an absolute breeze for me and i would definitley reccomened her to everyone. Reviewed on: 28th May 2021

Brilliant product and amazing service

I recently took on a Retirement Interest Only Mortgage with the Hanley. I shopped around with other organisations, but they had neither the product or the people to compete. The mortgage is really simple and straightforward, and early repayment is penalty-free, which was a key requirement for me. However the real deciding factor for me was the support of Jane Longmore, Mortgage Advisor. Jane took me through the process carefully, explaining everything fully. She was prompt in replying to my emails and voicemails and proactive catching up with me by phone throughout. She even sent me a 'New Home' card, which was a lovely touch. I would recommend the company to anyone looking for a mortgage. Excellent! Reviewed on: 27th May 2021

Great Service

Mark was very helpful and informative and made the whole process run as smooth as possible. All our queries were dealt with promptly. Reviewed on: 13th May 2021

Incredible customer service in the Newcastle Branch

I wished to change my DD mandate for my mortgage. The relevant team wasn't available and so Jessica wrote up a letter for me to sign and for them to forward on to customer services so I wouldn't need to get in touch again. Fast and smooth service that went above and beyond. Reviewed on: 8th May 2021

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