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Hanley Economic Building Society: Mortgages reviews

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4.83
Based on 335 reviews, last reviewed 26th Feb 2026
2600% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Complicated mortgage products made understandable. As a first time self-builder the task before you can be daunting, particularly when purchase finance against existing property is involved even before... Read more Reviewed on: 26th February 2026
Tom B's avatar
Tom B

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025
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Neil L
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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (335)

Lana Beech is my saviour!

5
I initially had a new build mortgage with the Hanley after every other source of funding refused to finance my project. Lana was so professional from the start but she also explained all of the process to me from the beginning to the end. Without the Hanley Economic Building Society I would never have finished my project which is now the best looking house in our street and something that I am very proud of achieving. After my project was finished, the pandemic started and I was concerned that I may lose my project build and also my first property. In stepped the Hanley again and allowed me to refinance to an interest only mortgage which took away all of the worries that I had. All of the staff that I dealt with there were absolutely brilliant and so helpful. I can definitely say that they all went above & beyond their remit to help me. I still occasionally chat to Lana now just to let her know about life in general and she is always a pleasure to speak to. If any of the other building societies or banks happen to read this review, then please take a leaf out of the Hanley Economic Building Society's book and get your staff to behave like theirs! They are all a credit to their employer. Reviewed on: 6th April 2021
Michael O'Mahoney's avatar
Michael O'Mahoney

Great Service

5
Anna and the team at the Hanley have been so helpful, friendly, and accommodating throughout the sometimes stressful process of buying a house. Thanks Reviewed on: 30th March 2021
RFUK's avatar
RFUK

Retirement Interest Only Mortgage

5
I contacted the Hanley after finding them via a Google search for the type of mortgage I was looking for, and the whole process was plain sailing from start to finish. Jane Longmore was my contact throughout and kept me fully up to date with progress. She even sent me a 'New Home' card, which was a lovely touch, and followed up with a phone call a couple of days after my purchase completed. I would recommend the Hanley to anyone looking for a smooth and trouble free transaction. Reviewed on: 24th March 2021
Lesley Hanson's avatar
Lesley Hanson

New build mortgage

5
We chose this bank due to struggling to find low deposit mortgages for new builds. Lana beech the mortgage advisor there has been absolutely brilliant From start to finish! She always went the extra mile to help us. Would definitely recommend. Reviewed on: 23rd March 2021
Aden 's avatar
Aden

Excellent Customer Service

5
We chose Hanley after speaking to numerous Self Build mortgage providers and brokers. All had lengthy application waiting times because of Christmas/New Year holidays and pandemic. However, the Hanley Mortgage Advisor, Lana Beech listened to why our case was urgent and despite her busy schedule, fitted us in at short notice and went the extra mile to process our application before the holiday period. She was friendly and professional, always replied promptly to any questions and/or concerns. Waiting for the underwriters to approve was very stressful, but she made the process so much easier. We would highly recommend The Hanley. Mr and Mrs Webb Reviewed on: 23rd March 2021
Mrs Webb's avatar
Mrs Webb

Effective & Efficient Service

5
Experience with Hanley Economic, specifically with their adviser Lana, was excellent. Always clear and concise advice and help with the transaction. Many thanks. AL Reviewed on: 22nd March 2021
Alan Lomax's avatar
Alan Lomax

Self Build Mortgage

5
First of all a great product that suited my needs perfectly. The application process was quite lengthy (they all are!) but I was led through it by my point of contact - Jane Longmoor. She was friendly, helpful, professional and always called exactly when she said she would. Overall - very happy. Reviewed on: 3rd March 2021
Julian Parry's avatar
Julian Parry

Self-build, AVOID!

1
The Hanley said they would remove my ex-partner from our mortgage if I met their affordability criteria. I met their criteria and then they moved their self-defined goalposts as it, 'increased their risk'. As a consequence neither of us could move on with our lives. They then refused release of final stage payment unless I paid another exorbitant fee. The Hanley severely damaged my health and delayed the project significantly all while I was paying them ~6% interest. They had the following statement on their website, “Ensuring the customer is at the heart of everything we do”. It couldn't be further from the truth. They knew the potential consequences of their actions, they didn't care. Avoid. Reviewed on: 9th February 2021
James's avatar
James
Reply from Hanley Economic Building Society Hi James, we are so sorry to hear about your negative experience during your mortgage application. We wish we could have helped you and turned this into a better, more positive experience. If you would like to discuss your application further please contact us at [email protected] or call us on 01782 255000. Response date: 10th February 2021
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Hanley Economic Building Society

Retirement Interest Only Mortgage

5
Thanks to Mortgage Advisor Lana Beech, my Retirement Mortgage application progressed well despite the corona virus pandemic. Lana was always a delight to liaise with, helping me to negotiate the process with skill and good humour. For those in retirement wishing to raise money against their property without the commitment to repay the capital until death or sale, the Hanley Retirement Mortgage is thoroughly recommended. The Hanley Retirement Mortgage also offers extremely competitive interest rates. Reviewed on: 2nd February 2021
JSS's avatar
JSS

Professional Friendly Efficient

5
Branch staff very helpful. The process was easy to understand. Lana Beech our Mortgage Advisor was Professional Friendly and always there to speak to Excellent Service. Reviewed on: 29th January 2021
Anne Wainwright's avatar
Anne Wainwright
Reply from Hanley Economic Building Society Thank you for your wonderful review! Response date: 2nd February 2021
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Hanley Economic Building Society

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