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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.81

Based on 309 reviews, last reviewed 17th Jun 2025

96% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

Verified source

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

Lana Beech, professional from start to finish

In a previous life I was a Building Society Area Manager. I would have been delighted to have Lana on my staff when I was in the trade! Nothing has been too much trouble and she has made the process seamless, enjoyable and ultimately successful! Thank you Lana, you will go far....... Reviewed on: 22nd July 2020

Friendly and helpful

Anna, my mortgage advisor was very helpful and guided me through the process with ease. During these difficult times she stayed in contact with me throughout and answered all my questions. Reviewed on: 30th June 2020

Fantastic service end to end

The support and advice I received from Anna at The Hanley has been extremely valuable in buying my first home! I can't rate the service highly enough! Thank you! Reviewed on: 27th June 2020

Mortgage review

Thank you so much for helping us with the purchase of our new home. I know you said you didn't want anything, so we thought a card would help to say how much we appreciate your help. Reviewed on: 20th June 2020

Later Life Mortgage

We applied for a later life mortgage with the Hanley Economic Building Society. The application process was thorough but straight forward and any queries we had were dealt with promply by Jane Longmore, our Hanley's Mortgage Advisor who helped us throughout the whole process. Against the background of the conditions imposed by Covid 19, with people working remotely, the process went remarkably smoothly. We now have our mortgage and would like to thank all Hanley's staff for their help and assistance. Reviewed on: 18th June 2020

Great service

Good service and kept up to date with application progress and completion. Good to have one point of contact too. Reviewed on: 17th June 2020

Reply from Hanley Economic Building Society Thank you for your positive feedback, this has been shared with the team :) Response date: 22nd June 2020

Lana made our mortgage application a breeze

As first-time buyers, the foray into understanding mortgages and applications appeared daunting and frustrating at first. However, after a colleague shared their experience with The Hanley and in particular, Lana Beech, deciding on a lender quickly became a no brainer. From the outset, Lana was helpful, positive and friendly. Our sellers wanted a quick sale and Lana did everything she could to ensure our application progressed as quickly as feasibly possible, ensuring all adequate information of my wife's business finances were in order and that any concerns or queries we had were answered promptly. I would, and already have, recommended the Hanley and Lana. Thank you, once again. Tim & Chelsea. Reviewed on: 6th May 2020

Satisfied first time buyers

My girlfriend and I had a stressful experience buying our flat. We had problems with solicitors, mortgage brokers and long delays at every stage. The one exception to this was our experience with the Hanley and our mortgage adviser Jane Longmore. Jane was helpful, friendly and really responsive. She went over and above to help us, explaining everything really clearly, answering our many questions and ensuring we could get our application through as quickly as possible (down from an estimated 2 months to a couple of weeks). We would wholeheartedly recommend Jane and the whole team at the Hanley (including Alistair and Danielle) for first time buyers and everyone else. We will certainly be sending our friends her way and we will be back as and when we decide to remortgage or move! Thanks again Jane for all your help, we are now happy and settled in our new flat. Harrison and Eve Reviewed on: 30th April 2020

My Mortgage Experience

I would like to take this opportunity to praise a member of staff at The Hanley Economic. The person I dealt with was Lana Beech, a Mortgage Advisor. I must say from start to finish of the mortgage process Lana was exemplary in her approach. We dealt primarily by email or phone. At every stage if I had a question, I would email her and ask her to ring when available. She never delayed in her response and dealt with my questions both efficiently and with such a pleasant demeanour. I never felt I was a bother no matter how stupid my question may have been. She in my opinion is a brilliant advertisement of how to treat a customer and a tremendous asset to the Building Society. Today, we are so quick to complain but when you have received such excellent services, we should take the time to praise. Thankyou Lana for making such a stressful process an absolute joy. Reviewed on: 14th April 2020

Great re-mortgage advice and support

Jane Longmore was really helpful throughout the process of my re-mortgage. I felt listened too and have secured a mortgage deal that I am very happy with. Jane was consistently helpful and approachable and responded very efficiently with any queries I had. I would recommend this personal service to others. The staff at Hanley Economic I have always found to be approachable and friendly. Thank you Jane and team. Reviewed on: 28th March 2020

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