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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.82

Based on 309 reviews, last reviewed 17th Jun 2025

41% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

Verified source

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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Hanley Economic Building Society Mortgages reviews (309)

Excellent Service from Mortgage Adivsor

Lana has provided excellent service to us while completing our mortgage application and even afterwards and has always come back to us promptly answering our questions and assisting us with our enquiries. Reviewed on: 12th March 2020

Fantastic service

LANA BEECH your a super star professional friendly helpful nothing to much trouble for you. Thankyou so much for all you did we both struggle to understand stand the process at times you supported us throughout. We both new that when we thought it never go though you picked us up supported us made us coffee guided us. Well we got there so happy with our new house dreams have been made. Never stop been the person you are lana your one in a million. Note to your boss recognise what fantastic job this lady does. and all your staff. Reviewed on: 7th March 2020

Great customer service

Lana Beech provided fantastic service throughout my mortgage process keeping me informed and getting things done - she is absolutely brilliant and I would employ her. She deserves a raise !!! Reviewed on: 28th February 2020

Mortgage Application - Stoke On Trent - Mortgage Advisor - Lana Beech

Lana Beech at The Hanley Economic has been absolutely fantastic with supporting Myself and my Partner when applying for a Mortgage with The Hanley & Porting our current Mortgage with them. She has made the process seem easy and nothing has never been too much trouble even though there has been a few issues along the way due to the Solicitor Reports we received from the previous property we were going to purchase. The House Buying process can be quite stressful as a Young Couple due to not knowing the process fully and Lana has always been on hand to support and being professional with whatever questions we have had. Thank you to Lana & The Hanley for assisting us with all enquiries, we would 100% recommend. Reviewed on: 20th February 2020

Jane was really helpful and the mortgage product was great value

The Hanley Economic offer a great mortgage product with a 5% deposit. Jane was friendly, really helpful and excellent to deal with. I'd recommend her to my friends and family Reviewed on: 17th February 2020

Human

Amaxingly helpful and friendly staff. Really like that it's an individual assessment, not just a computerised number-crunch. Reviewed on: 5th January 2020

Reply from Hanley Economic Building Society Fabienne, thank you for your review - this is one of the features that we really pride ourselves on. Many thanks :) Response date: 13th February 2020

Treated like someone who matters

Lana, our mortgage advisor was friendly, supportive and efficient. She went out of her way to meet with us and to make sure that we had everything we needed to process the paperwork quickly. Whilst the paperwork was being processed, she stayed in touch with us and we were confident that if we had any questions, they would be answered quickly. Despite a 6 week completion date being imposed on us at the offer stage, as soon as we met with Lana and the team we knew that she would do everything possible to meet it and we could stop stressing. Even our solicitor commented how good the Hanley have been to work with and the whole process - offer to completion has been done in 6 weeks. I cannot recommend the Hanley and Lana enough. Thank you. Reviewed on: 12th December 2019

Friendly, flexible & efficient

Staff at the Hanley have been amazing - they went out of their way to ensure I had a mortgage in principle in time for our house viewing. Once we had made our offer we were on a very short timescale which we couldn't have met without staff changing their appointments to meet with us and being able to submit documentation remotely. There has been supportive communication through e-mail - not at all intrusive and a definite feeling that they were on our side working to get us into out new house. The whole process was completed within the 6 weeks specified by the vendor. I cannot recommend the Hanley enough. Thank you Reviewed on: 12th December 2019

Reply from Hanley Economic Building Society Hi Alison, thank you for your glowing review. At Hanley Economic we always strive to help our members in the best possible way. The proof is in the pudding! We hope the move went well and look forward to helping you with any future needs. Response date: 13th February 2020

Mortgage

Fantastic from start to finish excellent advice, friendly professional and understanding. Made me feel like a person and no just a number highly recommended Reviewed on: 10th December 2019

Going the extra mile

I tried different mortgage advisors to arrange a self build mortgage and each of them were unable to help. I eventually found the Hanley Economic Building Society myself and I was expecting the same answer that I had from all the other lenders that I had spoken to. From my first telephone call with them, they gave me confidence that they were going to be able to help me and they did. The staff have all gone above and beyond to help me and I even call them now just to see how they are and to have a chat. I have never experienced this sort of customer service from a bank or building society. The whole mortgage team, underwriting team and all that were involved with my application deserve a medal for their help. Reviewed on: 21st November 2019

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