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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (310 reviews)

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4.81

Based on 310 reviews, last reviewed 15th Dec 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Had a mortgage telephone call with one of the adviso... Had a mortgage telephone call with one of the advisors Jane Longmore, lovely lady helped out a lot with all information as were first time buyers Reviewed on: 15th December 2025

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (310)

Going the extra mile

I tried different mortgage advisors to arrange a self build mortgage and each of them were unable to help. I eventually found the Hanley Economic Building Society myself and I was expecting the same answer that I had from all the other lenders that I had spoken to. From my first telephone call with them, they gave me confidence that they were going to be able to help me and they did. The staff have all gone above and beyond to help me and I even call them now just to see how they are and to have a chat. I have never experienced this sort of customer service from a bank or building society. The whole mortgage team, underwriting team and all that were involved with my application deserve a medal for their help. Reviewed on: 21st November 2019

Fantastic experience from start to finish.

We contacted The Hanley directly as we were buying a new build property and wanted to take out a 95% mortgage. Unfortunately most high street lenders do not offer a 95% LTV on a new build property, but as soon as we contacted them to make an enquiry, they arranged a call back with a mortgage adviser. Danielle Cope was the mortgage adviser who dealt with us and she was so helpful and friendly throughout. She gave us some great advice and plenty of options on the type of mortgage term and rate. After the application was submitted, the underwriting team were fantastic and very efficient. Every time we called we were able to speak with the underwriters directly, and we were made to feel like our application was important, and not just another number. Would highly recommend. Reviewed on: 4th October 2019

An amazing team of people

It was lovely for us to be treated like people and not a number on a credit score. Jane our mortgage advisor and all the rest of the team at the Hanley worked really hard to get us a great deal on a mortgage and now we are settled into our lovely home. We can’t thank the Hanley enough - we are very happy to be a customer and would happily recommend them to anyone. Reviewed on: 24th September 2019

Easy Peasy!

We have recently moved into our first property thanks to Jane at the Hanley. Initially we thought, being first time buyers with only a 5% deposit and debts on credit cards we would never be able to get a mortgage. After being referred to Jane by a family member, we thought we'd give her a call. I am so glad we did, Jane made things so simple and straight forward for us, she made us feel so comfortable and ultimately we have moved into our dream home! We will definitely be recommending The Hanley (and Jane!) to others! Thank you! Reviewed on: 20th September 2019

Reply from Hanley Economic Building Society Hi Leanne, thank you for your wonderful feedback. We hope to provide you with more services in the future too :) Response date: 13th February 2020

Mortgage

My experience with the mortgage team was excellent, through the whole process it was as stress free as possible , Lana Beach you were a star, professional and making the journey really easy and the communication was really good . Thank you to you all Kind regards Gary Reviewed on: 11th September 2019

Regular,personalised support for a simple remortgage

Jane gave a very clear exposition of what the implications of the remortgage were.Friendly and supportive with some great ideas for my future holidays......! Reviewed on: 3rd September 2019

This review is purely dedicated to Lana..

The Hanley and everything they have done for me and my partners first house has been incredible. I felt like I had a close connection with everyone involved all the way to underwriting.. however, this was down to the work of Lana Beech. There’s no over-exaggeration here when I say Lana literally has made our house purchase work. From her years of experience, her advice allowed us to communicate with solicitors to change their demands to make our mortgage work. Despite all this, she’s genuinely one of the most professional but lovely people I have ever spoken to. We spoke nearly every day for 2/3 weeks - and you won’t ever have to chase ANYTHING if you go with the Hanley/Lana. They are on the ball from 9am onwards. I had Lana calling me later on the day some days as she knew I had a late night the night before! Little considerations make the whole experience 100x better. Buying your first house is daunting. No matter what research you do, you can never know everything you need to know. In this day and age, there are too many formalities, and too much jargon. Sometimes, you need someone to talk to you as an adult and just explain everything you need to know. This is one of the best things Lana did for us. Incredible work. Have no doubts about the Hanley. They will be one of the most pleasant companies you have spoken to. Please show this review to Lana but also the hierarchy above Lana. It’s important to me that powers-that-be are aware of the work she has done, and the influence she made. I just wish she was a solicitor too!!! Oh, worth mentioning that the Hanleys products are brilliant too! It’s easy to forget this as you are sold straight away with the products that come back on offer! Reviewed on: 26th July 2019

excellent service

great service across the whole process. Very easy to deal with. Would certainly recommend. Reviewed on: 19th July 2019

outstanding

Mortgage application adviser Jane Longmore. From start to finish Jane was polite professional and courteous I think people find house buying and mortgage application a stressful time, we were privileged to have Jane appointed for our adviser the advice and service she provided was exemplary. If this sort of professionalism and knowledge was delivered as standard in everyday life we would all be a lot richer for the experience. Thank you Jane. Mark and Isabelle Reviewed on: 4th July 2019

So helpful!

Our experience mainly surrounds Lana Beech at The Hanley and her handling of our mortgage application. We want to thank Lana for all her assistance in this matter. The process was made all the simpler for your involvement. I think that sometimes people forget - in this age of faceless online application processes - that it’s often the people that make these experiences better, supported by good IT; not the other way around. I’m sure that the bosses already know it, but you’re an absolute credit to the company. Thank you. Lee & Jen Reviewed on: 2nd July 2019

Reply from Hanley Economic Building Society Hi Lee, thank you so much for your glowing review, it's wonderful to hear and has been passed onto Lana. Response date: 13th February 2020

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Hanley Economic Building Society: Mortgages reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hanley Economic Building Society: Mortgages now

Hanley Economic Building Society Mortgages reviews (310)

Going the extra mile

Fantastic experience from start to finish.

An amazing team of people

Easy Peasy!

Mortgage

Regular,personalised support for a simple remortgage

This review is purely dedicated to Lana..

excellent service

outstanding

So helpful!

Review Hanley Economic Building Society: Mortgages now

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