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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (308 reviews)

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4.81

Based on 308 reviews, last reviewed 2nd Jun 2025

45% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Superb support throughout the application process. I scoured the market for an equity release product that suited my needs for over a year and eventually found the Hanley. They recognise that people m... Read more Reviewed on: 2nd June 2025

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

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Hanley Economic Building Society Mortgages reviews (308)

Excellent Customer Service for a first time buyer

My son applied for a mortgage with the Hanley as a first time buyer. Jane Longmore was his Mortgage Advisor. From my observations Jane explained the requirements and responsibilities of buying a home and guided my son through the various stages from application to approval. Buying a house is not straight forward but with the help of Jane and the obvious teamwork at the Hanley the various obstacles were overcome. My son has recently completed the purchase of his house and is delighted with the help that he received from the Hanley. Thank you very much. Reviewed on: 9th May 2019

Perfect if you like poor customer service and snail like responses (text edited by Smart Money People)

Where to start? Began mortgage application 6 weeks ago with requests for various bits of paperwork. Every time we expected a valuation date before a formal mortgage offer was given more paperwork was chased even though much of it contained the same information they had already been provided with. After 5 weeks, I rang through to speak to the underwriter dealing with our application as was told she had gone off on sick and not sent through the paperwork to my place of employment after stating she would do it imminently. The case was passed on to a new underwriter who hadn’t updated herself with the case notes so didn’t have a clue what they were waiting for (ironic considering we didn’t either!) the following week it was assigned to yet another case worker who evidently only worked part time and wanted yet again, more paperwork. This was sent through and she stated she would review this within 24 hours. Not sure which clock she was going by but 5 days later she left us on hold for almost an hour and the office kept telling us she was on lunch (for almost 2 hours) and still wouldn’t return our call. In the end she declared she couldn’t help us even though our solicitors were waiting to complete pending formal mortgage offer! In the midst of this we were awaiting a date with 2 small children needing to move out of rented accommodation within the next 2 weeks. The amount of stress and anxiety caused by this absolute joke of a company is endless! Would never recommend, (text edited by Smart Money People). Reviewed on: 8th April 2019

Reply from Hanley Economic Building Society Thank you for your feedback. We have reviewed your mortgage application and the service provided and our aim is always to provide a first customer class service. If you wish to discuss this matter in more detail then please contact the Society on 01782 255122 or email [email protected]. Kind regards. Response date: 12th April 2019

Lana from the Hanley - Fantastic!

I'm happy to say that I have received first class service from Lana at The Hanley. Nothing was ever too much trouble and she went above and beyond in ensuring that I got the right product for my budget. I used The Hanley based on family and friends recommendation, look no further get yourself booked in! Reviewed on: 8th April 2019

Reply from Hanley Economic Building Society Thank you for your wonderful feedback, we have also passed this onto your mortgage adviser :) Response date: 12th April 2019

A great help at a stressful time

I dealt with Lana. Initially I was concerned as it took a while to get a phone appointment, but once I did everything moved very quickly. I struggled finding a mortgage due to a high LTV with a new build property, but Lana and the Hanley came to my rescue. Lana was thorough, efficient and very friendly. Nothing was too much trouble and she answered any and all of my questions very quickly (usually within a couple of hours of asking them!) Lana was also super helpful at completion as my solicitor was dragging his feet and she made sure the Hanley sent over requested details super quickly allowing me to complete when needed. All in all, it was a pleasure to deal with Lana and the Hanley and I would recommend them. Reviewed on: 8th April 2019

Reply from Hanley Economic Building Society Thank you so much for your lovely feedback, we have also passed this onto your mortgage adviser :) Response date: 12th April 2019

First-time homeowners - thanks to The Hanley!

Thank you to the team at The Hanley (especially our adviser, Jane) for ensuring that the process of obtaining the mortgage for our first home was smooth, simple and straightforward. Jane was very patient throughout, and it was evident she worked hard for us. Thank you so much Jane! We are very happy homeowners. Reviewed on: 1st April 2019

Re-mortgage to Hanley Economical

Absolutely faultless. They were always more than happy to help with queries from the very initial phone call right the way through to completion (and I had a lot of queries/questions/problems but I always felt they were more than happy to help and answer.) I even received a lovely "welcome" phone call on the morning of completion. I had the pleasure of dealing with Jane and she was amazing. Thank you!! :-) Reviewed on: 22nd March 2019

Very helpful and professional

I wish to thank Hanley Economic for their wonderful support with remortgaging. They went beyond their call of duty to help me out with the product. Thank you Jane. Regards Naveen Reviewed on: 20th March 2019

Self-Build Mortgage Application

Just had to say a few words of thanks to the staff at 'The Hanley' for their patience, effort, understanding and good humour throughout my mortgage application. Not only was the mortgage product and associated insurance cover much better than anything else on the market; but the help, guidance and information provided was invaluable. There were a few occasions when it looked as though I would not be able to complete the application process but the staff never gave up and we are now building our house. I must give particular thanks to Jane Longmore who never gave up trying and ultimately succeeding in processing my application- were are truly grateful for all you have done. Thanks. If ever I have need of a mortgage again my first call will be to the Hanley. Reviewed on: 14th March 2019

Amazing and helpfull

Spoke to a lady called Lana, she was amazing, truly helpful and we got our dream house, so thankfull to all the help through the process Reviewed on: 15th February 2019

Super Fast and Really Helpful

Jane was brilliant from the start knew and understood exactly what I wanted and needed. She was extremely helpful and professional and managed to turn everything round in just a few weeks. Thanks for an enjoyable and pleasurable service. Reviewed on: 31st January 2019

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Hanley Economic Building Society: Mortgages reviews

45% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hanley Economic Building Society: Mortgages now

Hanley Economic Building Society Mortgages reviews (308)

Excellent Customer Service for a first time buyer

Perfect if you like poor customer service and snail like responses (text edited by Smart Money People)

Lana from the Hanley - Fantastic!

A great help at a stressful time

First-time homeowners - thanks to The Hanley!

Re-mortgage to Hanley Economical

Very helpful and professional

Self-Build Mortgage Application

Amazing and helpfull

Super Fast and Really Helpful

Review Hanley Economic Building Society: Mortgages now

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