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Hanley Economic Building Society: Mortgages reviews

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4.81
Based on 309 reviews, last reviewed 17th Jun 2025
95% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025
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Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025
Neil L's avatar
Neil L
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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

Super Fast and Really Helpful

5
Jane was brilliant from the start knew and understood exactly what I wanted and needed. She was extremely helpful and professional and managed to turn everything round in just a few weeks. Thanks for an enjoyable and pleasurable service. Reviewed on: 31st January 2019
Matthew Lloyd's avatar
Matthew Lloyd

Superb

5
Helpful staff and amazing service. Jane was brilliant and always helpful. As first time buyers she helped us understand everything and always listens to our queries. We would highly recommend. Reviewed on: 26th December 2018
Sarah's avatar
Sarah

Slower than a snail

1
Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only remortgaging with them. I pity anyone looking for a mortgage to buy a property. They are way over the time scale they quoted for the offer. They might have some of the best deals but what good is that if they don’t make offers. Reviewed on: 6th December 2018
Abbie c's avatar
Abbie c
Reply from Hanley Economic Building Society Thank you for your feedback. Our aim is always to provide a first class service. To better understand your concerns and resolve your issue can you please contact the Society on 01782 255122 or email [email protected] Kind regards. Response date: 10th December 2018
The Hanley Economic Building Society Logo
Hanley Economic Building Society

Excellent service throughout as a first time buyer.

5
I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on recommendation. From there on wards they took on board everything and found a solution that helped us going forward. I had excellent and professional service from start to finish, I received regular calls to see how everything was moving along which show they care about their clients they have and want you to help wherever needed. I will happily recommend anyone to use The Hanley going forward. I'd just like to thank everyone at The Hanley and especially Jane Longmore for the amazing service I received over my process. Reviewed on: 6th December 2018
Daniel Griffin's avatar
Daniel Griffin
Reply from Hanley Economic Building Society Thank you for your feedback Daniel, we are so happy to hear that you had a smooth and happy experience with us. Response date: 10th December 2018
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Hanley Economic Building Society

Fantastic Service from start to finish

5
We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana. After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional. We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star! Reviewed on: 1st November 2018
AndrewGC's avatar
AndrewGC

Excellent

5
Totally satisfied having been with the Hanley for over 50 years Reviewed on: 19th October 2018
john's avatar
john

Excellent, personal service

5
We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been friendly and helpful throughout. She helped us to navigate the information we needed to provide to make our application, and was with us all the way. We chose the Hanley for its ethical credentials, and would now also choose them based on their customer focus too. Thank you to everyone involved in our application, especially Jane who worked so hard on our behalf. Reviewed on: 5th September 2018
Joanne Hickman's avatar
Joanne Hickman

Trying to get a mortgage

1
In response to the hanleys reply. Please get it right. I was accepted for a product I chose not to accept it as it came with further hidden fees . AVOID THIS COMPANY Reviewed on: 29th August 2018
Rob's avatar
Rob

Trying to get a mortgage

1
They lead you on asking for upfront fees. I paid then was refused product and it was non refundable . I was told not to worry about fee. As I would get mortgage. Absolutely the worst. My advice go to an independent advisor much better. Avoid th economic at all costs Reviewed on: 16th August 2018
Rob's avatar
Rob
Reply from Hanley Economic Building Society We're very sorry that we were unable to support your mortgage application. We do publish our fees for those products that have them on our website and at application and state whether they are refundable or not. We do this to ensure the applicant is equipped to make an informed decision on whether to apply. Once again we're sorry we could not help you on this occasion. Response date: 29th August 2018
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Hanley Economic Building Society

Brilliant! Been with you a long time. Always satisfied.

5
Nothing really. You have local branches with the personal touch. Reviewed on: 1st August 2018
Susan's avatar
Susan

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