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Alison K

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Review of the Hanley Economic Building Society, Mortgages:

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Treated like someone who matters

Lana, our mortgage advisor was friendly, supportive and efficient. She went out of her way to meet with us and to make sure that we had everything we needed to process the paperwork quickly. Whilst the paperwork was being processed, she stayed in touch with us and we were confident that if we had any questions, they would be answered quickly. Despite a 6 week completion date being imposed on us at the offer stage, as soon as we met with Lana and the team we knew that she would do everything possible to meet it and we could stop stressing. Even our solicitor commented how good the Hanley have been to work with and the whole process - offer to completion has been done in 6 weeks. I cannot recommend the Hanley and Lana enough. Thank you. Reviewed on: 12th December 2019

Review of the Hanley Economic Building Society, Mortgages:

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Friendly, flexible & efficient

Staff at the Hanley have been amazing - they went out of their way to ensure I had a mortgage in principle in time for our house viewing. Once we had made our offer we were on a very short timescale which we couldn't have met without staff changing their appointments to meet with us and being able to submit documentation remotely. There has been supportive communication through e-mail - not at all intrusive and a definite feeling that they were on our side working to get us into out new house. The whole process was completed within the 6 weeks specified by the vendor. I cannot recommend the Hanley enough. Thank you Reviewed on: 12th December 2019

Reply from Hanley Economic Building Society Hi Alison, thank you for your glowing review. At Hanley Economic we always strive to help our members in the best possible way. The proof is in the pudding! We hope the move went well and look forward to helping you with any future needs. Response date: 13th February 2020

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