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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.80

Based on 309 reviews, last reviewed 17th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

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Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

Fantastic Service

I would highly recommend The Hanley as a mortgage provider. Lana our mortgage advisor was 10/10! She made the whole process so straight forward and as stress free as possible - thank you! Reviewed on: 5th January 2021

Reply from Hanley Economic Building Society Thank you for your glowing review! :) Response date: 3rd February 2021

Mortgage offer

Thank you! Brilliant work and quick responses! Reviewed on: 17th December 2020

Further advance

We have just taken out a further advance on our mortgage, from our initial enquiry the Hanley have been brilliant. They got back to us shortly after to get the process started, Anna who handled our case was very helpful and friendly and dealt with us mainly over the phone apart from nipping into branch to take in signed forms. We have been with the Hanley for a good number of years now with our sons child trust fund and mortgage and have always found Their products very competitive and they have always been easy to do deal with even now during this covid crisis . I would have no hesitation in recommending the Hanley to friends and family. Reviewed on: 3rd December 2020

Above and Beyond

We completed our house purchase two weeks ago, and we quite simply would not have been able to buy this house were it not for the tireless efforts of Lana Beech, our mortgage advisor at the Hanley. Our situation was particularly complicated, and we faced several set-backs along the way. Lana navigated every obstacle with professionalism, enthusiasm, and a level of dedication I've never experienced from any other financial services provider. We really appreciated the individual approach, and the fact that we were treated as humans, not just customers. Above and beyond doesn't even begin to describe it. Reviewed on: 30th November 2020

Excellent *****

In a very difficult period of my life, during the COVID-19 pandemic, and when all other providers were declining a mortgage, Hanley gave me advice and helped me to get a mortgage. I am very happy that these people came to my way and helped me to make my dream come true. Personally, a huge thank you to Lana Beech. Her friendly behaviour and her professionalism helped the process and made this journey end happily. I will never forget what she did for us. X Reviewed on: 24th November 2020

Excellent service and support throughout the whole mortgage process

The whole experience of completing my mortgage application with the Hanley Economic has been excellent. Mortgage advisor Jane Longmore handled the whole process with me with complete professionalism throughout, by taking time to listen and understand what I was looking to achieve with my mortgage, and provided clear advice that I could understand and answered every question without problem. Communication from Jane and the wider Hanley team has been superb and I would fully recommend the Hanley for their professional service and customer focus - excellent! Reviewed on: 24th November 2020

Always Brilliant

I've only ever used The Hanley Economic for my mortgage requirements. They are always quick to respond and very helpful. If you are lucky enough to have Mark Watson as your advisor then you are in safe hands. I will recommend The Hanley 10 times over. Reviewed on: 30th October 2020

Reply from Hanley Economic Building Society Wow, thank you for your wonderful review! We are so pleased that you are happy with our service. Response date: 30th October 2020

Positive experience

We had great communication from Jane at the Hanley. Clear and regular lines of communication were maintained and explanation was always given if we were unsure. Underwriter and our solicitor were able to communicate which is not always possible with the bigger firms. Reviewed on: 28th October 2020

Dissapointing

This company held my application for three months asked for heaps of informations and in the end still declined based on information they had from day one. They then charged me for this. AVOID AVOID AVOID Reviewed on: 26th October 2020

Reply from Hanley Economic Building Society We are very sorry to hear about your experience. At Hanley Economic we pride ourselves on the service our customers receive. We have contacted you to rectify this situation and will ensure you do not have this experience again. Thank you. Response date: 28th October 2020

The Hanley is by far the most efficient and responsive organisation, financial or otherwise, than I can ever recall dealing with

My Hanley B/S mortgage has completed today. From first contact, having seen their RIO mortgage offered at an unbeatable interest rate, I have been most impressed with every aspect of the Hanley B/S. The phone has always been answered instantaneously by a real person, not a machine. Emails have always been acknowledged the same day. The two people who have been my contacts have been unfailingly knowledgeable, pleasant, polite and understanding of my currently rather challenging circumstances. The Hanley B/S would be doing a great service to the community if it were to set up a subsidiary to run courses for other organisations on the true meaning of 'customer care' and how to achieve it. Reviewed on: 15th October 2020

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Hanley Economic Building Society: Mortgages reviews

100% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hanley Economic Building Society: Mortgages now

Hanley Economic Building Society Mortgages reviews (309)

Fantastic Service

Mortgage offer

Further advance

Above and Beyond

Excellent *****

Excellent service and support throughout the whole mortgage process

Always Brilliant

Positive experience

Dissapointing

The Hanley is by far the most efficient and responsive organisation, financial or otherwise, than I can ever recall dealing with

Review Hanley Economic Building Society: Mortgages now

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