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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (335 reviews)

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4.83

Based on 335 reviews, last reviewed 26th Feb 2026

2600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Complicated mortgage products made understandable. As a first time self-builder the task before you can be daunting, particularly when purchase finance against existing property is involved even before... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (335)

Brilliant product and amazing service

I recently took on a Retirement Interest Only Mortgage with the Hanley. I shopped around with other organisations, but they had neither the product or the people to compete. The mortgage is really simple and straightforward, and early repayment is penalty-free, which was a key requirement for me. However the real deciding factor for me was the support of Jane Longmore, Mortgage Advisor. Jane took me through the process carefully, explaining everything fully. She was prompt in replying to my emails and voicemails and proactive catching up with me by phone throughout. She even sent me a 'New Home' card, which was a lovely touch. I would recommend the company to anyone looking for a mortgage. Excellent! Reviewed on: 27th May 2021

Great Service

Mark was very helpful and informative and made the whole process run as smooth as possible. All our queries were dealt with promptly. Reviewed on: 13th May 2021

Incredible customer service in the Newcastle Branch

I wished to change my DD mandate for my mortgage. The relevant team wasn't available and so Jessica wrote up a letter for me to sign and for them to forward on to customer services so I wouldn't need to get in touch again. Fast and smooth service that went above and beyond. Reviewed on: 8th May 2021

Really helpful, friendly and made everything really easy

Jane Longmore at the Hanley branch was amazing. As first time buyers we didn’t really know much about the buying process or mortgages but she explained everything so clearly and made the whole process simple and straight forward for us. Truly great professional service. Hayley & Dan Reviewed on: 7th May 2021

Lana Beech - Outstanding service, highly recommend

Over the past few months I have been dealing with Lana at the Hanley to apply for our first self build mortgage. What should be a very daunting process as we knew very little has honestly been incredible. Lana is an expert, super friendly, approachable and couldn’t be any more helpful. She has honestly made this experience a dream and has lifted a lot of the stress off our shoulders. She guided us throughout the whole process giving us all of the information we need and is so knowledgeable. I am so pleased we chose to go with the Hanley and would recommend it to all other self builders, I couldn’t fault them at all! Thank you so so much! Reviewed on: 5th May 2021

Such a refreshing combination of personal warmth and solid professionalism

The people at Hanley have been extremely helpful, professional and personable through all my interactions with them in the process of setting up my mortgage. Always friendly, personable, and highly professional, I have really enjoyed working with them. I feel dealt with as a person, not a number, and just for this reason alone would recommend anyone to work with them - quite apart from the punctuality, responsiveness and clarity with which they have demonstrated every step of the way. Reviewed on: 30th April 2021

Reply from Hanley Economic Building Society Thank you so much for your wonderful review, we are so glad you had a wonderful experience and we have passed this feedback onto our staff :) Response date: 6th May 2021

Laura Beech excellent service!

Laura Beech went way beyond the necessary to help guide us through the process and made what could have been impossible seem easy. We could not fault her, the advice and support she gave was unstinting and prompt. An outstanding public face for the Hanley. Reviewed on: 24th April 2021

Mortgage provision

Highly professional environment, focused on customer service! I fully recommend it Reviewed on: 18th April 2021

Reply from Hanley Economic Building Society Thank you for your glowing feedback! Response date: 19th April 2021

Genuine first class personal customer service combined with competitive rates.

Recently took my second mortgage with the Hanley. I was initially attracted by the most competitive rates for the type of mortgage I wanted. However, what soon became apparent dealing with the Hanley was that I had a readily available single point of contact for all my mortgage questions and needs. I find this very unusual nowadays when dealing with financial institutions but the positive difference it makes to the customer cannot be over-stated. Several years later I moved and needed another mortgage and was taken care of by the same mortgage advisor who remembered me And gave me the same standard of exceptional customer service. I would therefore like to mention Jane Longmore personally and say a big thank you for making the process as painless as possible x 2. I only have 1 point of very minor feedback for the Hanley. It is utter trivia in the grand scheme of a mortgage but in the interest of offering constructive Help: My solicitors did not know that the transfer fee would be deducted from my mortgage when deposited into their holding account. This resulted in a slight delay on the day of completion because the expected totals didn’t quite add up. Easily solved with a phone call and paying the difference. Very minor but useful feedback I hope. Reviewed on: 12th April 2021

Lana Beech, amazing customer service

I recently completed a self build mortgage with The Hanley Economic. I can honestly say this was the easiest mortgage I have ever obtained. Outstanding customer service from Lana, absolute credit to the company. Always made time to explain and go the extra mile. Shows a genuine interest in your project and is always there every step of the way offering help and support. Lana is outstanding in her role and prompt in returning calls and emails. I would highly recommend The Hanley Economic to anyone who is considering a mortgage. Thank you :-) Reviewed on: 8th April 2021

Reply from Hanley Economic Building Society Thank you Nigel for your extensive feedback, this has been shared with the business so thank you for taking the time to leave a review. Response date: 19th April 2021

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