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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (244 reviews)

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4.84

Based on 244 reviews, last reviewed 3rd Mar 2025

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Brilliant service from Jane Longmore The Hanley have been great from the very first minute i enquired with them for my mortgage. My advisor, Jane Longmore, has been amazing and so profess... Read more Reviewed on: 3rd March 2025

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Latest lowest rating:

1

New products but only for new customers I have a RIO mortgage with the Hanley taken out nearly 5 years ago. I have 2 issues:-1) recently they introduced a new RIO deal with a lower interest ... Read more Reviewed on: 7th February 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (244)

Review of the Hanley Economic Building Society, Mortgages:

amazing staff!

helpful , knowlegable staff that gave lots of information and help with getting the right mortgage Reviewed on: 12th January 2022

Retirement Interest Only Mortgage

I contacted the Hanley after finding them via a Google search for the type of mortgage I was looking for, and the whole process was plain sailing from start to finish. Jane Longmore was my contact throughout and kept me fully up to date with progress. She even sent me a 'New Home' card, which was a lovely touch, and followed up with a phone call a couple of days after my purchase completed. I would recommend the Hanley to anyone looking for a smooth and trouble free transaction. Reviewed on: 24th March 2021

New build mortgage

We chose this bank due to struggling to find low deposit mortgages for new builds. Lana beech the mortgage advisor there has been absolutely brilliant From start to finish! She always went the extra mile to help us. Would definitely recommend. Reviewed on: 23rd March 2021

Excellent Customer Service

We chose Hanley after speaking to numerous Self Build mortgage providers and brokers. All had lengthy application waiting times because of Christmas/New Year holidays and pandemic. However, the Hanley Mortgage Advisor, Lana Beech listened to why our case was urgent and despite her busy schedule, fitted us in at short notice and went the extra mile to process our application before the holiday period. She was friendly and professional, always replied promptly to any questions and/or concerns. Waiting for the underwriters to approve was very stressful, but she made the process so much easier. We would highly recommend The Hanley. Mr and Mrs Webb Reviewed on: 23rd March 2021

Effective & Efficient Service

Experience with Hanley Economic, specifically with their adviser Lana, was excellent. Always clear and concise advice and help with the transaction. Many thanks. AL Reviewed on: 22nd March 2021

Self Build Mortgage

First of all a great product that suited my needs perfectly. The application process was quite lengthy (they all are!) but I was led through it by my point of contact - Jane Longmoor. She was friendly, helpful, professional and always called exactly when she said she would. Overall - very happy. Reviewed on: 3rd March 2021

Self-build, AVOID!

The Hanley said they would remove my ex-partner from our mortgage if I met their affordability criteria. I met their criteria and then they moved their self-defined goalposts as it, 'increased their risk'. As a consequence neither of us could move on with our lives. They then refused release of final stage payment unless I paid another exorbitant fee. The Hanley severely damaged my health and delayed the project significantly all while I was paying them ~6% interest. They had the following statement on their website, “Ensuring the customer is at the heart of everything we do”. It couldn't be further from the truth. They knew the potential consequences of their actions, they didn't care. Avoid. Reviewed on: 9th February 2021

Reply from Hanley Economic Building Society Hi James, we are so sorry to hear about your negative experience during your mortgage application. We wish we could have helped you and turned this into a better, more positive experience. If you would like to discuss your application further please contact us at [email protected] or call us on 01782 255000. Response date: 10th February 2021

Retirement Interest Only Mortgage

Thanks to Mortgage Advisor Lana Beech, my Retirement Mortgage application progressed well despite the corona virus pandemic. Lana was always a delight to liaise with, helping me to negotiate the process with skill and good humour. For those in retirement wishing to raise money against their property without the commitment to repay the capital until death or sale, the Hanley Retirement Mortgage is thoroughly recommended. The Hanley Retirement Mortgage also offers extremely competitive interest rates. Reviewed on: 2nd February 2021

Professional Friendly Efficient

Branch staff very helpful. The process was easy to understand. Lana Beech our Mortgage Advisor was Professional Friendly and always there to speak to Excellent Service. Reviewed on: 29th January 2021

Reply from Hanley Economic Building Society Thank you for your wonderful review! Response date: 2nd February 2021

Fantastic service on a self-build mortgage!

Our mortgage advisor, Jane Longmore, provided fantastic service throughout our application for a self-build mortgage. Right from the start Jane offered us support, information and time, and we never felt pressured or stressed when considering the different mortgage offers. Throughout our self-build process so far, Jane has been the most friendly and supportive external party we have worked with - she was always contactable even if we called her several times a week! Jane’s fantastic service led us to choose The Hanley Economic and we would thoroughly recommend to others based on this! The underwriting team were also easy to contact throughout and supportive. Reviewed on: 29th January 2021

Reply from Hanley Economic Building Society Thank you for taking the time to leave us feedback, we are so pleased that you had a great experience and would recommend us to others :) Response date: 2nd February 2021

Self-Build mortgage

Completed a self-build mortgage with the Hanley Economic and our advisor, Jane Longmore. Even in these difficult circumstances, we always felt that Jane was incredibly accessible and she definitely went out of her way to provide us with comprehensive information regarding the mortgage. Each step was explained clearly and made the process very manageable. Towards the completion date, there was some confusion between what we understood from Jane and what the Underwriting Team were then telling us, but this problem was quickly resolved to complete what has otherwise been a very smooth process. Thank you to the Hanley and to Jane for all of your support. Reviewed on: 25th January 2021

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Hanley Economic Building Society: Mortgages reviews

400% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hanley Economic Building Society Mortgages reviews (244)

amazing staff!

Retirement Interest Only Mortgage

New build mortgage

Excellent Customer Service

Effective & Efficient Service

Self Build Mortgage

Self-build, AVOID!

Retirement Interest Only Mortgage

Professional Friendly Efficient

Fantastic service on a self-build mortgage!

Self-Build mortgage

Do you have a different Hanley Economic Building Society product?

There's still more to see!

Join Smart Money People

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