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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (306 reviews)

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4.81

Based on 306 reviews, last reviewed 28th Apr 2025

529% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Superb customer service. Our Mortgage Application, was handle by Lana Beech who was amazing, supportive, helpful and knowledgeable a joy to work with. I recommend The Hanley E... Read more Reviewed on: 28th April 2025

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (306)

Review of the Hanley Economic Building Society, Mortgages:

Great service.

Great service. Always available and efficient. Reviewed on: 9th April 2025

Very good and personable experience.

Very good and personable experience. Always a human on the phone and very attentive. Reviewed on: 25th March 2025

Staff are great

always get excellent customer service, offered different rates at time of renewal, currently going through a remortgage and the team are very helpful Reviewed on: 25th March 2025

SVR not come down after 3 interest rate cuts.

SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

Reply from Hanley Economic Building Society Thank you for your message on the topic of why the society hasn’t reduced its Standard Variable Rate (SVR) when there have been a number of Bank of England base rate decreases. Several factors are considered when we set our interest rates for both mortgage and savings customers. The Bank of England base rate is one factor we consider, and we offer products which are directly linked to the rate so that customers can be confident that any changes will be reflected in their own rate. Other products which are linked to our SVR are priced in a different way to ensure we can offer competitive rates as an alternative. I would like to reassure you that all of our product pricing is done to ensure that we offer the best value for money to our members. I can confirm from 01 May 2025, the Society will be reducing its mortgage Standard Variable Rate (SVR) by 0.25%, from 8.49% to 8.24%. Borrowers with a mortgage product linked to the SVR will see a corresponding reduction in their monthly payments from May 2025. This will be communicated to each borrower via letter or email. In addition, our variable retail savings rates will decrease by an average of 0.25%, also effective from 1 May 2025. Savers affected by this change will be notified by letter or email. The above changes are now published on our website to ensure our members are kept informed and can take any necessary action. We offer appointments to discuss both our mortgage and savings products, with one of our team members who will be happy to go through in detail. If you would like to further discuss this then please contact us on 01782 25500. Thank you again for your feedback on this matter and we look forward to speaking with you soon. https://www.thehanley.co.uk/news/nterest-rate-change-1-may-2025 Response date: 26th March 2025

Sensible and reasonable rate renewal of FT period

Sensible and reasonable rate renewal of FT period Reviewed on: 25th March 2025

Excellent Service and Product

Provided exactly the product I was looking for. And once all was agreed service was quick and friendly Reviewed on: 25th March 2025

SVR increases with BoE rate but never decreases

I have written to Hanley couple of times on the topic of SVR but every time I get same reply. I simply don't understand that why you would keep on increasing SVR with BoE rate and not decrease it. I understand that theoretically there is no direct correlation but evidence suggests otherwise. I have complained on this topic which was not upheld so I will be writing to Ombudsman now. This is simply unfair to the customers who are on SVR. Though credit to the customer service team, response was very prompt. Reviewed on: 25th March 2025

Very helpful staff and timely response.

Very helpful staff and timely response. Reviewed on: 25th March 2025

Brilliant mortgage company for first time buyers

Brilliant mortgage company for first time buyers Reviewed on: 25th March 2025

Great mortgage experience

Very helpful and knowledgable mortgage advisor made my remortgage journey very easy. Reviewed on: 25th March 2025

The Hanley was the only building society our mortgag...

The Hanley was the only building society our mortgage broker could find that would give my son and I a mortgage in order to assure the future for him and his family. I will always be very grateful for the Hanley who jhave been brilliant from the day forward. Reviewed on: 25th March 2025

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