Write a review

Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (306 reviews)

View other Hanley Economic Building Society products

4.81

Based on 306 reviews, last reviewed 28th Apr 2025

529% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Superb customer service. Our Mortgage Application, was handle by Lana Beech who was amazing, supportive, helpful and knowledgeable a joy to work with. I recommend The Hanley E... Read more Reviewed on: 28th April 2025

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

Read all reviews See your review

About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (306)

Review of the Hanley Economic Building Society, Mortgages:

Great service.

Great service. Always available and efficient. Reviewed on: 9th April 2025

Customer service that goes the extra mile - 4 years...

Customer service that goes the extra mile - 4 years in we are always impressed with the customer service. They go the extra mile to be approachable and informative, explaining things simply. We are really pleased with the support available and the personal touch to communications. Reviewed on: 25th March 2025

I have had a mortgage with Hanley for over 10 years.

I have had a mortgage with Hanley for over 10 years. Very competitive rate. Excellent customer service. Reviewed on: 25th March 2025

Always had good service, They have been better than...

Always had good service, They have been better than most other mortgage banks Reviewed on: 25th March 2025

The best most informative team.

The best most informative team. Helped me with my mortgage and were there every step of the way with anything I needed. Reviewed on: 25th March 2025

Really easy to deal with, friendly, helpful and stra...

Really easy to deal with, friendly, helpful and straightforward Reviewed on: 25th March 2025

Not considering mortgage customers

When interest rates went up, Hanley was quick to follow suit. As interest rates have declined, Hanley has made no changes to its standard variable rate. It has no regard for the wellbeing of its mortgage customers, and has no excuse, with many other lenders reducing rates. Reviewed on: 25th March 2025

Reply from Hanley Economic Building Society Thank you for your message on the topic of why the society hasn’t reduced its Standard Variable Rate (SVR) when there have been a number of Bank of England base rate decreases. Several factors are considered when we set our interest rates for both mortgage and savings customers. The Bank of England base rate is one factor we consider, and we offer products which are directly linked to the rate so that customers can be confident that any changes will be reflected in their own rate. Other products which are linked to our SVR are priced in a different way to ensure we can offer competitive rates as an alternative. I would like to reassure you that all of our product pricing is done to ensure that we offer the best value for money to our members. I can confirm from 01 May 2025, the Society will be reducing its mortgage Standard Variable Rate (SVR) by 0.25%, from 8.49% to 8.24%. Borrowers with a mortgage product linked to the SVR will see a corresponding reduction in their monthly payments from May 2025. This will be communicated to each borrower via letter or email. In addition, our variable retail savings rates will decrease by an average of 0.25%, also effective from 1 May 2025. Savers affected by this change will be notified by letter or email. The above changes are now published on our website to ensure our members are kept informed and can take any necessary action. We offer appointments to discuss both our mortgage and savings products, with one of our team members who will be happy to go through in detail. If you would like to further discuss this then please contact us on 01782 25500. Thank you again for your feedback on this matter and we look forward to speaking with you soon. https://www.thehanley.co.uk/news/nterest-rate-change-1-may-2025 Response date: 26th March 2025

Allowed me to buy my first home.

Allowed me to buy my first home and for that I’ll always be grateful as I am on the property ladder. Reviewed on: 25th March 2025

Great at renewal of mortgage.

Great at renewal of mortgage. Always happy to help Reviewed on: 25th March 2025

The team was very helpful in negotiating my mortgage...

The team was very helpful in negotiating my mortgage deal. In the end I was offered an exceptional mortgage deal that I was very happy about. The whole process went very smooth and trouble free Reviewed on: 25th March 2025

Jane made it simple.

Jane made it simple, I needed to raise money to gift my son to enlarge his home for a growing family but I didn’t want equity release because I could afford the monthly repayments. A retirement interest only mortgage at a rate just al little above the usual mortgage rate and with a building society was ideal Reviewed on: 24th March 2025

Do you have a different Hanley Economic Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from The Cumberland 4.11 from 23 reviews
Fixed Rate Mortgage
from Nationwide 4.35 from 183 reviews
Mortgages
from Scottish Building Society 4.65 from 353 reviews

There's still more to see!

Hanley Economic Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub