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Hanley Economic Building Society: Savings reviews

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4.72
Based on 324 reviews, last reviewed 17th Feb 2025
7300% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
8%
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1%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Happy with Hanley I’ve been with Hanley for many years and feel totally satisfied with all aspects of their service. Reviewed on: 17th February 2025
Amina V's avatar
Amina V

Latest lowest rating:

1

Had a problem when setting up access to their online... Had a problem when setting up access to their online account. It required me to change the user ID after using the one sent in the post, all seemed fi... Read more Reviewed on: 6th January 2024
Stan P's avatar
Stan P
Read all reviews See your review

About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hanley Economic Building Society Savings reviews (324)

Review of the Hanley Economic Building Society, Savings:

BOT or NOT , always the latter

5
Local Branches, knowledgeable staff, personable attitude ,speaking to a real person not a BOT….and finally competitive savings rates. Reviewed on: 10th February 2025
Peter C's avatar
Peter C

Fantastic

5
Lovely, helpful, friendly staff. Nothing to improve. Reviewed on: 16th November 2023
Verified Member's avatar
Verified Member

Fantastic

5
Nothing could be better with the service, everything was brilliant. Reviewed on: 8th November 2023
Verified Member's avatar
Verified Member

Online Fixed Rate Bond Account

1
Registered details for an online Fixed Rate Bond Account over 2 weeks ago. To date received no update on my application. Sent an email for an update, no reply. Invested elsewhere. Reviewed on: 8th November 2023
Abbass Ali's avatar
Abbass Ali
Reply from Hanley Economic Building Society Thank you for taking the time to provide us with your feedback. We are sorry that you have had difficulties opening your online bond. If you would like to contact us on 01782 255000 option 3 option 2, we would welcome the opportunity to understand better the issues you have faced. Kind regards, Hanley Economic. Response date: 9th November 2023
The Hanley Economic Building Society Logo
Hanley Economic Building Society

Friendly

5
Friendly and very efficient staff. Reviewed on: 31st October 2023
Verified Member's avatar
Verified Member

Excellent customer service

5
Thank you to Stacy and staff at the Longton branch. Reviewed on: 27th September 2023
Verified Member's avatar
Verified Member

Great

5
Brandon was incredibly helpful. He listens and remembers and has helped me get a much better rate - he is very pleasant. Reviewed on: 15th August 2023
Verified Member's avatar
Verified Member

Fantastic, fluent and straight forward service

5
Clear direction on what was required and has been very well handled from start to finish. Reviewed on: 28th June 2023
D Cann's avatar
D Cann

postal application for savings account.

1
sent cheque on 23rd May. In early June try to phone. Recorded message saying high volume of calls or similar.. Call 2nd and third week of June. recorded message about application status is muffled and broadly indecipherable. Go on live chat. Type out request for status of my application and get automated reply chat unavailable. Respond to feedback request. Type out my issue again...no submit button..when clicking on some irrelevant prompt it goes back to previous page so doesn't seem as if you can leave feedback. Very disappointed with lack of customer service. Have had £2000 languishing to no purpose for 3 weeks. Nothing on website to let you know what situation is. Heard 8th June but that's it. How difficult is it to include an update online as recorded message is unclear. Reviewed on: 15th June 2023
Rosemary Fletcher's avatar
Rosemary Fletcher

Excellent

5
Like the personal one-to-one service provided throughout visit to the branch (Biddulph). Reviewed on: 31st May 2023
Verified Member's avatar
Verified Member

Excellent

5
Friendly customer-oriented approach by Biddulph representative. Reviewed on: 31st May 2023
Verified Member's avatar
Verified Member

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