Write a review

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (352 reviews)

View other Harpenden Building Society products

4.45

Based on 352 reviews, last reviewed 28th Feb 2025

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

In branch service review I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

Verified source

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (352)

Review of the Harpenden Building Society, Savings:

In branch service review

Clean, welcoming branch with kind, friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th September 2024

In branch service review

The front of house staff were excellent. Vanessa, Claire and George were very efficient and helpful in closing our existing accounts and opening new ones for us. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read, I will make sure that this is fed back to them. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

After HSBC, Barclays, and Natwest leaving Tring, it was a pleasure to get Harpenden BS replacing Nationwide as our only financial outlet. After Natwest let me down in Jan 23, I opened a new triple access ISA with Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read, and welcome to Harpenden Building Society. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Longer opening hours needed on all days. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The friendly staff are always helpful and always have a snack. Nothing to improve. A lovely building society. Reviewed on: 29th February 2024

Reply from Harpenden Building Society They never offer me any! I'll have words with them! Joking aside, thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Really helpful counter staff and they still issue books. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback. It is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The website is awful! The screen is two-thirds picture and only one-third available. Otherwise I like the closeness of the branch. Reviewed on: 29th February 2024

Reply from Harpenden Building Society We're pleased that you are happy with the branch service. We are currently working hard to improve our website. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Very professional and friendly staff. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Vanessa at the Tring branch was very knowledgeable, helpful and patient. Reviewed on: 28th February 2024

Reply from Harpenden Building Society I'll make sure this is fed back to Vanessa. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

Phoned up at 425pm just as the lady was going home w...

Phoned up at 425pm just as the lady was going home with a question and at 435pm she phoned me back with the answer .True service best i have had in years most company's would have left it until the next day and then not had the manners to call back . Reviewed on: 28th February 2024

Reply from Harpenden Building Society Thank you for your feedback, this is brilliant to read and i'm glad you are pleased with our service! If you would let me know by email which colleague assisted you then i will make sure this is passed onto them and their Line Manager. My email address is [email protected] Thanks again, Jon Response date: 29th February 2024

In branch service review

Can't improve the service as I love the fact you have an office with good, friendly, helpful staff, and the opening hours are convenient. Reviewed on: 27th February 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

Alternative products

Savings
from The Cumberland 5.00 from 16 reviews
Savings
from Darlington Building Society 4.92 from 10058 reviews
Savings
from Moneywise Credit Union 3.29 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (352)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Phoned up at 425pm just as the lady was going home w...

In branch service review

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024