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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.25 (442 reviews)

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4.25

Based on 442 reviews, last reviewed 15th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great Service Products always clear. Customer Service always helpful and understandable. Reviewed on: 15th May 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (442)

Harpenden Building Society Branch Review

The staff are always very friendly and helpful. Very convenient having a local branch in Radlett. Reviewed on: 28th September 2023

Reply from Harpenden Building Society That's really great to hear, and we appreciate your feedback. Jon Sweeting Commercial manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly, efficient service - understand the needs of more elderly people. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is really great to hear and we appreciate your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

They took the time to explain account options and rates. Enquired about reason for account - really great, friendly and efficient service, thanks. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is really great to hear and we appreciate your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly staff, local branch, good financial products. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your feedback, and we're delighted you are pleased with bot our service and products. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly and helpful staff, especially in Leighton Buzzard. Improvement - more help to inform people if their savings rates are too low and that there are better products. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your review, and we're delighted you are pleased with our colleagues at the Leighton Buzzard branch. I will make sure that this is passed onto Isabel and the team there. 99% of our accounts earn better than average returns, and we have recently updated our processes so existing customers can apply for a new account without the need to complete a full application form. We have, and will continue to signpost customers to our most competitively priced products. May I also also suggest that you sign up to our emails and magazines as this will keep you up to date on any new or changes to existing products. To do this, simply visit our website and follow the instructions. Thank you once again for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Great personal service. Product offering is limited for kids, perhaps a bit dated vs. larger banks/building societies. My visit was to open a kids savings account, the team were knowledgeable, good with kids and showed the benefits of saving to them. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your excellent feedback, and we're delighted to hear that our colleagues were knowledgeable, good with kids and showed them the benefits of saving to them- as i;m sure you will agree with me, this is a very beneficial and important habit to install at an early age. I 100% agree that our product offering is limited for this very important demographic of customer, and this is something we are invested to improving. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I use the Harpenden regularly and the staff are always extremely helpful. The service is better than any other bank/building society I have used. I have mobility issues and they go out of their way to help. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is brilliant to read! Thank you for your feedback. Response date: 9th October 2023

Harpenden Building Society Branch Review

I like all the staff - very helpful and give best advice. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I can walk to it when I come to Radlett!. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I would like for third party cheques to be reinstated. Barty, Steve and all staff are excellent. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your feedback, especially regarding Steve and Bharti. I will make sure that this is cascaded to their line manager. The decision to withdraw third party cheques was not a decision we took lightly. We have to balance our risk appetite and regulatory focus with the needs of our customers, and on this occasion it was felt appropriate and proportionate to withdraw the facility for our savings accounts. Whilst it is unlikely we will reinstate third party transactions in the short to medium term, it is a subject that we will monitor moving forward. Thank you for your feedback, and if we can be of any further assistance to you in this matter then please do not hesitate to contact me at [email protected] Jon Sweeting Commercial Manager Response date: 28th October 2024

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Harpenden Building Society: Savings reviews

13% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (442)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

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