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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.18 (444 reviews)

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4.18

Based on 444 reviews, last reviewed 6th Aug 2026

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Opening a Trust Account It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents we... Read more Reviewed on: 6th August 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (444)

Harpenden Building Society Branch Review

Now that the banks have gone and not many cash machines, it would be a big help if you put one in. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback. Cash Machines are both hugely expensive to purchase and to manage, in addition to this we would need to make significant changes to our infrastructure to allow our customers to use these. As always, we have to consider the needs of all 20,000 of our members before commiting to thse big ticket items. That being said, there is potential for us to do something along these lines- the project is still very much in its early stages, but watch this space. Thanks again for your feedback. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Local, helpful and friendly staff. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Unfriendly web application

Whilst applying for a bank account it said you could edit pages, if you clicked edit the whole application blanked, not very helpful. Reviewed on: 25th October 2023

Reply from Harpenden Building Society Hi Eileen, Thank you for your feedback and I'm sorry to understand that you experienced issues when you edited your details. That sounds incredibly frustrating so can empathise with you. The system should only reset if you edited your initial details (i.e. opening deposit and source of funds). As the product selection is included within this, the system will take you back to the original application screen as it requires you to confirm that the account selection is correct. We are aware that this can be improved and is on our road map for future development. That being said- the system should remember the majority of your details on application so that if you decide to edit, you don't need to re-enter all your details. If you are happy to contact me at [email protected] then i'd be more than happy to investigate this further so it doesn't happen again. Kind regards, Jon Sweeting Commercial Manager Response date: 26th October 2023

Everything was going very smoothly until the last hurdle.

The whole online application process was very user friendly, but then at the very end the digital signature page did not load (I waited a whole hour), so I don't know now if my application has been processed or not. Reviewed on: 21st October 2023

Harpenden Building Society Branch Review

Friendly staff who take the time to explain things fully. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Local, friendly, very helpful service, very kindly sat down beside me to guide me through a transfer online (Wendy). Reviewed on: 18th October 2023

Reply from Harpenden Building Society That's lovely to read. I'll make sure this is cascaded back to Wendy. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Friendly, informative, and helpful team. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

slow to answer and difficult to open an account

Took days to get any response to my application and then accepted a bank statement as evidence if address but not a new passport as evidence of identity unless it is certified ! Opened other accounts recently. Never been asked to send certified copy before. Waste of time. My investment will go elsewhere. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Hi Antony, I'm sorry to understand your experience has not met your expectations on this occasion. We have an obligation to ensure we fulfill our necessary due diligence requirements, however if you would like to contact me directly at [email protected] about your expereince i will make sure that this is discussed. Once again, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 19th October 2023

Easy to open !

Very easy to open and check the account was OK. Member of staff who rang with a query was lovely to speak to. Full marks ! Reviewed on: 12th October 2023

Reply from Harpenden Building Society Hi Victoria, This is great to read and thanks for your feedback. If you can remember my colleague's name then please email me at [email protected] and I will make sure I pass this on. Thanks again, Jon Sweeting Commercial Manager Response date: 19th October 2023

Hopeless trying to register

For 48 hrs I have been try to register/log in onto their website. I have been provided with User ID, formulated my password and was sent an activation code. All works until you reach the last obsticle, your prefered mode of 2nd authentication. The screen keeps saying 'error occcured return to main menu' Tried calling 5 times and all I get is the engaged tone. I am moving on to another BS to deposit my money. Reviewed on: 10th October 2023

Reply from Harpenden Building Society Thank you for your feedback, and i'm sorry to hear your experience with us has been so frustrating recently. Can I confirm you are calling the correct number, 01582 765411, as we don't have an engaged tone- instead we have a queue system until the call is answered by a colleague. I'm sure our colleagues will be able to help, however if you would prefer to contact me directly, my email address is [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 10th October 2023

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Harpenden Building Society: Savings reviews

75% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (444)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Unfriendly web application

Everything was going very smoothly until the last hurdle.

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

slow to answer and difficult to open an account

Easy to open !

Hopeless trying to register

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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