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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.43
Based on 354 reviews, last reviewed 14th Apr 2025
17% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

4

Opening hours not so good, but staff are very helpful Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025
Sarah L's avatar
Sarah L

Latest lowest rating:

1

Failure to make a deposit into a new ISA account. Registered and opened an account. Failed to transfer the first deposit from my bank because an additional reference is incorrect. Sort code and acct n... Read more Reviewed on: 14th April 2025
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Old Saver
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Harpenden Building Society Savings reviews (354)

Harpenden Building Society Branch Review

5
Very friendly and very prompt attention to requests. Reviewed on: 8th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Helpful staff and no long queues. Reviewed on: 8th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly, helpful and welcoming staff at the Leighton Buzzard branch. No improvements necessary. Reviewed on: 8th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. I'll make sure that this is fed back to the Leighton team. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
It is a friendly, family-type building society with no queues. Reviewed on: 8th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Excellent personal service using traditional method. Also, no woke or diversity issues being forced onto customers. Reviewed on: 8th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I am very pleased that your branch in Radlett is still open!. Reviewed on: 8th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

3
You could have better rates of interest, better training of staff, and be more efficient. Reviewed on: 8th August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We are increasing our rates on the majority of savings accounts from Wednesday 13th September. We regularly provide team training to ensure that our colleagues have the knowledge and skill to provide our members with an exceptional level of service, so I'd be very keen to establish where you feel staff training should be focused and where improvements are required. I can be contacted at: jsweeting@harpendenbs.co.uk Thannk you, Jon Sweeting Commer... Response date: 12th September 2023
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Harpenden Building Society

A friendly helpful building society with a personal touch

5
Harpenden BS are always friendly and helpful and go the extra mile for their customers. My whole family have used them for many years as they have a personal touch which other buildibng societies lack. Reviewed on: 3rd August 2023
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elizabeth mew
Reply from Harpenden Building Society Thank you for your feedback, this is great to to read and we fully agree how important the personal touch is! Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
There was a very pleasant lady at the front desk (WC). Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Like the personal service available. Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

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