Eileen's community profile page - Smart Money People

Write a review

Go to business site

Viewing profile for,

Eileen

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Harpenden Building Society, Savings:

View on product page

Unfriendly web application

Whilst applying for a bank account it said you could edit pages, if you clicked edit the whole application blanked, not very helpful. Reviewed on: 25th October 2023

Reply from Harpenden Building Society Hi Eileen, Thank you for your feedback and I'm sorry to understand that you experienced issues when you edited your details. That sounds incredibly frustrating so can empathise with you. The system should only reset if you edited your initial details (i.e. opening deposit and source of funds). As the product selection is included within this, the system will take you back to the original application screen as it requires you to confirm that the account selection is correct. We are aware that this can be improved and is on our road map for future development. That being said- the system should remember the majority of your details on application so that if you decide to edit, you don't need to re-enter all your details. If you are happy to contact me at [email protected] then i'd be more than happy to investigate this further so it doesn't happen again. Kind regards, Jon Sweeting Commercial Manager Response date: 26th October 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.