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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.35
Based on 380 reviews, last reviewed 27th Jun 2025
46% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

In branch service review The face to face customer service I received in your Radlett branch today has been first class. Reviewed on: 27th June 2025
Verified source

Latest lowest rating:

1

Rubbish website Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then... Read more Reviewed on: 8th June 2025
Christopher E's avatar
Christopher E
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (380)

Amateurish - perhaps not even that good

1
Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try online again. Did so - again without success. Had to ring them again. The person I spoke to this time was more helpful but couldn’t carry out the transaction in question. She said that their website was run by a third party and that there were issues! A very amateurish performance Reviewed on: 5th June 2025
Very frustrated saver's avatar
Very frustrated saver
Reply from Harpenden Building Society Thank you for your feedback and I'm sorry to understand you have been frustrated with our service so far. There is quite a bit to unpick here, so if possible, please could you email me at [email protected] so i may investigate further. Thanking you in advance, Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

4
Like having a branch in Leighton Buzzard. Like personal service. Don't like best rates are only online and unable to get these rates with Power of Attorney. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback. We regularly review all our products (both online only and available through all channels) to ensure they provide fair value to members and assist them in achieving their financial goals. Currently, over 90% of accounts earn higher than the average savings rate in the UK. We take on board your comments regarding operating a POA account via online and this is something we are working hard to improve. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
It's very friendly and all the staff are so polite and helpful. You feel like you're part of a family (Bev). Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Friendliness of the staff. Knowledge of the staff. This makes things more comfortable and easy and confident they know what they are doing. Big tick. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Local Branch. Friendly Staff. Helpful Staff. Wonderful Staff. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, I agree- they are brilliant. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Its local and low-tech: I don't use a computer or a smartphone and I prefer using cash day to day. The staff have become friends and are always so helpful. It makes me feel safe. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

In branch service review

5
Really friendly and helpful staff at Leighton Buzzard branch. Always have been - great staff, go out of their way to help. Reviewed on: 31st May 2025
Reply from Harpenden Building Society Thank you for your feedback, i will pass this on to the team at Leighton Buzzard. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

EXCELLENT ONLINE SUPPORT

5
I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025
NCM's avatar
NCM
Reply from Harpenden Building Society Thank you for your feedback- this is great to read and I will pass this to Jane and her Line Manager. We are delighted that you're please with our service. With kind regards, Jon Sweeting Commercial Manager Response date: 30th May 2025
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Harpenden Building Society

In branch service review

5
Good staff, with good attitude. Good products. Like to see you back in Wendover. Reviewed on: 27th May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
Everyone is very helpful, and has time for discussing your needs. Reviewed on: 23rd May 2025
Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

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