Write a review

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (353 reviews)

View other Harpenden Building Society products

4.45

Based on 353 reviews, last reviewed 27th Mar 2025

88% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

Opening hours not so good, but staff are very helpful Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

Read all reviews Write a review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Review Harpenden Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Harpenden Building Society Savings reviews (353)

In branch service review

The staff are very friendly and you have got good savings accounts. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal, polite, helpful and efficient, with much valued face-to-face contact in branch and talking to an actual person over the phone!. Reviewed on: 23rd January 2025

Reply from Harpenden Building Society Thank you for your feedback, we're thrilled that you are happy with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Bev and team at Leighton Buzzard do all they can to help, I look forward to visiting - they should be rewarded for all they do. Reviewed on: 16th January 2025

Reply from Harpenden Building Society Thank you for your comments, and we're thrilled you are pleased with our service. I will make sure that this is fed back to Bev and the team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

We did what we wanted without any fuss or long unnecessary interviews. No appointment needed. Staff very effient and friendly. Passbooks are issues too which is excellent. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your feedback and we're thrilled that you are pleased with our service. We always try to complete our work with as little fuss as possible. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

I like the availability of a passbook, limited access to these nowadays but not everybody does online or apps, so it's much appreciated. Friendly team. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your review, we're thrilled that you are pleased with our service. Passbooks remain an emotive subject in the Building Society world, and we do understand the importance of these to our members Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Very friendly and helpful at the Tring branch. Reviewed on: 1st January 2025

Reply from Harpenden Building Society This is great to read. I will make sure that this is fed back to our Tring branch team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

Courteous and efficient.

Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Reply from Harpenden Building Society Thank you for your review and we're thrilled that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd December 2024

In branch service review

It is a small building society perhaps with fewer customers hence it's quiet and you can do any transactions in no time. No queues which I like. Reviewed on: 1st December 2024

Reply from Harpenden Building Society Thank you for your review, it is appreciated. Jon Sweeting Commercial Manager Response date: 8th January 2025

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Flexclusive
from Nationwide 4.40 from 35 reviews
Savings
from Newbury Building Society 4.86 from 7474 reviews
Savings
from Revolut 4.88 from 43 reviews

There's still more to see!

Harpenden Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

88% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (353)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Courteous and efficient.

In branch service review

Poor interest

Do you have a different Harpenden Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024