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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.27
Based on 429 reviews, last reviewed 9th Feb 2026
86% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Great local banking branch Great to have a local branch to go into and speak to a human. Good product and lovely people. Reviewed on: 9th February 2026
Steve's avatar
Steve

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (429)

In branch service review

4
Local branch, good service, Trusted. The rates could be higher though. Reviewed on: 1st December 2025

In branch service review

5
When we lived in Radlett, we loved staff members they are understanding, knowledgeable, nothing was too much trouble. Reviewed on: 1st December 2025

In branch service review

5
Very helpful and friendly efficient staff. Reviewed on: 1st December 2025

In branch service review

5
It small independent and friendly. The savers interest rates could be better. Reviewed on: 1st December 2025

In branch service review

5
Very knowledgeable, friendly and helpful staff in Yarn. Service as it should be - not often found these day. Reviewed on: 1st December 2025

In branch service review

5
Very happy to have a local branch in the town, extremely helpful staff. Preferably to online. Reviewed on: 1st December 2025

In branch service review

5
Friendly helpful staff - Always pleasant. It was great to have a local building society in Tring. So sad that it is moving away. Reviewed on: 1st December 2025

In branch service review

5
It is small and friendly with knowledgeable staff. Reviewed on: 4th November 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

Very good Customer Service

5
Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K
Reply from Harpenden Building Society Hi Katharine, Thank you for your review- we are delighted you are pleased with the service you have received. Kind regards, Jon Response date: 13th October 2025
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Harpenden Building Society

Suspended before I start!

2
I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste time next week whena t work phoning you as your helpline is not open at weekends. Not user-friendly. Reviewed on: 4th October 2025
Peter H's avatar
Peter H
Reply from Harpenden Building Society Hi Peter, I'm sorry to understand there has been an issue with your user ID. Our Member Services Team are available from Monday to Friday from 9.00 to 17.00 and i'm confident they will be able to help. If i can be of any further assistance to you wit this query then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
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Harpenden Building Society

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