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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.42
Based on 335 reviews, last reviewed 20th Dec 2024
71% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024
SLIPPER's avatar
SLIPPER

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
Simon H's avatar
Simon H
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Harpenden Building Society Savings reviews (335)

The company failed to inform Me of several savings...

1
The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - understanding and unhelpful Reviewed on: 1st October 2024
Simon H's avatar
Simon H
Reply from Harpenden Building Society Dear Simon, Thank you for your review and I’m sorry to understand that you are unhappy with the service you have received- specifically relating to communications regarding interest rate reductions. We monitor all electronic communications to establish if any messages are ‘undelivered’ or ‘suppressed’ and will look to contact these customers through a different channel. We have fully reviewed and investigated your complaint and have sent you our final response on the 1st of October. This details how to refer your complaint to the Financial Ombudsman Service if you are not satisfied with the outcome of your complaint, however we would welcome further discussion if anything in our final response is factually incorrect. Jon Sweeting Commercial Manager Response date: 2nd October 2024
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Harpenden Building Society

In branch service review

5
Very friendly staff, and knowledgeable. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
The staff are very friendly and helpful. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Very helpful attitude. Going beyond the call of duty. 10/10. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read and we are delighted you are pleased with the service you have received. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Personal service (with real people). Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, it is really appreciated. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
So far, the fact it is the only Building Society or Bank in Tring. The products on offer all seem good and suit people's needs. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read and i'm pleased our products suit your needs! Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
The sponteinity, positive help, supportive team and always, always willing to answer any query/questions about interest rates and all the staff are so helpful. We've now got a new branch manager and she's just so bubbly and laid back. Thank you Harpenden Building Society. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society What a lovely review to read! We're thrilled that you are pleased with the service you have received- and i agree with your comments about the branch and support teams. They are an asset to the Society. Thanks once again for the feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Staff always friendly and helpful. Reviewed on: 24th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

A very prompt updating of my book and free post back...

5
A very prompt updating of my book and free post back again. Good information sent about needing to update. Always helpful and kind Reviewed on: 20th September 2024
Jennifer d's avatar
Jennifer d
Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback and we're thrilled you are pleased with our service! We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 24th September 2024
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Harpenden Building Society

In branch service review

5
Customer service in branch is second to none - staff always have time to deal with your queries. Reviewed on: 20th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

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