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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.63 (410 reviews)

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4.30

Based on 410 reviews, last reviewed 10th Oct 2025

86% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025

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About this product

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Harpenden Building Society Savings reviews (410)

Fed up with online attemp.

Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get into system as something has been deactivated. No answer to telephone call , no waiting time given. This has been one obstacle and frustration after another . Will probably just let attempted account lapse as am fed up trying. Reviewed on: 12th August 2025

Reply from Harpenden Building Society Hi Sandra, Thank you for your candid feedback, and I'm sorry to understand that you are experiencing issues when trying to register for an online account. We are working hard to improve our Harpenden Online Platform, and we are confident that this will improve. If you would like to contact me directly then i will pass your comments to the relevant team who will be able to assist you further. My email address is [email protected] Yours sincerely, Jon Sweeting Commercial Manager Response date: 14th August 2025

In branch service review

Personal service. Not online only, branch service with passbook. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank your for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Local, independent. Longer branch opening hours needed. Reviewed on: 31st July 2025

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure they are optimal for members and are proportionate with commercial considerations. If you would like to contact me with suggestions on how this can be improved then I would be delighted to hear from you. My email address is [email protected]. Thanks once again for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Friendly professional service, always kind to my disabled mum. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read. We are delighted that you and your mum are pleased with the service you have received. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Very good service - friendly and knowledgeable. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Friendly service, competent staff and nice to actually go into a branch not a machine - personal people with a smile. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Open Saturday mornings. Charities not local. Reviewed on: 31st July 2025

In branch service review

I like the fact there is still a branch in Leighton Buzzard which I find very handy and able to speak to someone face-to-face is a big plus for me. They are a really helpful team. Thanks for staying open. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read and hank you for your feedback. I will make sure that this your comments are passed to the Team at Leighton Buzzard branch. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Very efficient in dealing with the recent notification of my late father's death. The information arrived promptly allowing me to start with the process of probate. Reviewed on: 31st July 2025

Reply from Harpenden Building Society Thank you for your feedback and I'm glad we were able to help at such a difficult time. Response date: 26th August 2025

In branch service review

Friendly and helpful staff initially seen face-to-face in our local branch office. Having a local branch is great. Small building society means a very good service. Helpful staff on phone during online account application. They offer a trust account too. Reviewed on: 31st July 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. I will pass your comments to the branch and member services team. Jon Sweeting Commercial Manager Response date: 26th August 2025

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Harpenden Building Society: Savings reviews

86% decrease in 5 star reviews

67% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (410)

Fed up with online attemp.

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Review Harpenden Building Society: Savings now

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