Write a review

Go to business site

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.26 (435 reviews)

View other Harpenden Building Society products

4.26

Based on 435 reviews, last reviewed 1st Apr 2026

25% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Registering a Trust account. I wanted to register my father’s Trust account. Easy to fill in the online form but it did ask for the account number which it rejected as not long en... Read more Reviewed on: 1st April 2026

Latest lowest rating:

2

Lacking in Customer Service Went into branch to ask for a Cash ISA to be transferred in to Harpenden BS. Just given a form to fill in, no help or real engagement. Meanwhile, some... Read more Reviewed on: 30th March 2026

Visit provider site Read all reviews Write a review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Review Harpenden Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Harpenden Building Society Savings reviews (435)

the best most personal bank in Hertfordshire

excellent customer service and always go the extra mile to help.....they take time and always address you by name, maybe not the best on rates but have a new very competitive account for local residents, Reviewed on: 22nd January 2026

Reply from Harpenden Building Society Hi Elizabeth, Thank you so much for your kind words, we truly appreciate your feedback. It’s wonderful to hear that you’ve had a positive experience. As we continue to support our members, we’ll keep closely monitoring our savings rates to ensure we’re always providing fair value return. Your perspective is invaluable, and we’re committed to maintaining the level of service and transparency you expect. Please don’t hesitate to contact us if there’s ever anything more we can do for you. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd January 2026

Staff were very welcoming and friendly

Staff were very welcoming and friendly, dealt with my transaction quickly and efficiently. Very impressed with the new location. Thank you ladies. Reviewed on: 20th January 2026

Reply from Harpenden Building Society Thank you S F for such a great review. We are very proud of our new branch and we're delighted that you are impressed with it. I will pass your comments to the team at the [new] Harpenden Branch. Jon Sweeting Commercial Manager Response date: 21st January 2026

A really seamless Trust account opening procedure wi...

A really seamless Trust account opening procedure with excellent comms from Laura Tomlinson. Reviewed on: 17th January 2026

Reply from Harpenden Building Society Hi Dan, Thank you for your review, we are delighted to hear that you are pleased with the service you have received. I will be sure to pass your feedback to Laura. Thanks once again! Jon Sweeting Commercial Manager Response date: 19th January 2026

Surprise interest rate drop

I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike other societies. Reviewed on: 17th December 2025

Reply from Harpenden Building Society Hi Valerie, Thank you for your note, and I apologise if there has been any confusion regarding the interest rate on your account. From your message, it appears that you applied for an Online Single Access ISA in October. This account offers a higher rate if you make one or fewer withdrawals per calendar year, and a lower rate if you make more than one. Interest is accrued at the lower rate throughout the year, and provided that no more than one withdrawal has been made, the higher rate will be applied when interest is compounded on 31st December. If you would like me to check the status of your account or if you have any further questions, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

I received a telephone call yesterday for a request...

I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer anything to do with young people (boys and girls ) especially if they play football would be good. If you do not have that any organisation that's close will be OK. You can choose. Regards Charles Forrester Reviewed on: 12th December 2025

Reply from Harpenden Building Society Dear Mr Forrester, Thank you for your kind note. For context, we encourage customers to provide feedback (both positive and negative) to help us continue delivering outstanding customer service and accounts that meet our customers’ needs while offering fair value. To encourage this, customers who are happy to leave their details are entered into a prize draw to choose one of our selected charities for a £100 donation. Following your note, we have made a donation to a youth-based charity. Once again, may I thank you for your feedback (both this time and previously). If I can be of any further assistance to you, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

I am unable to log in

I am unable to log in as I have the wrong internet browser. This seems to be an ongoing problem which needs to be addressed ASAP. Please get it sorted. Reviewed on: 10th December 2025

In branch service review

Local branch, good service, Trusted. The rates could be higher though. Reviewed on: 1st December 2025

In branch service review

When we lived in Radlett, we loved staff members they are understanding, knowledgeable, nothing was too much trouble. Reviewed on: 1st December 2025

In branch service review

Very helpful and friendly efficient staff. Reviewed on: 1st December 2025

In branch service review

It small independent and friendly. The savers interest rates could be better. Reviewed on: 1st December 2025

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Regular Saver Account
from first direct 4.83 from 144 reviews
Easy Saver
from Lloyds Bank 4.23 from 72 reviews
Notice Deposit
from iFAST Global Bank 4.93 from 13 reviews

Want to see more from Harpenden Building Society?

Mortgages
from Harpenden Building Society 2.66 from 18 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

25% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (435)

the best most personal bank in Hertfordshire

Staff were very welcoming and friendly

A really seamless Trust account opening procedure wi...

Surprise interest rate drop

I received a telephone call yesterday for a request...

I am unable to log in

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024