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Gill W

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Review of the Harpenden Building Society, Savings:

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Registering a Trust account.

I wanted to register my father’s Trust account. Easy to fill in the online form but it did ask for the account number which it rejected as not long enough. I entered the Roll number which it accepted. I hope that was correct. Reviewed on: 1st April 2026

Reply from Harpenden Building Society Dear Gill, Thank you very much for taking the time to leave this feedback. I’m pleased to hear you found the online form easy to complete. The form is designed to request the standard UK account number length of eight digits, which is why a shorter number would not be accepted. For accounts such as Trust or roll number–based accounts, entering the roll number is usually the correct approach, so thank you for highlighting this. If you’d like me to check that everything has been received correctly, please feel free to contact me privately at [email protected] and I’ll be happy to look into this with the team for you. Kind regards, Jon Sweeting Commercial Manager Response date: 2nd April 2026

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