Write a review

Newsletter

Go to business site

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.26 (442 reviews)

View other Harpenden Building Society products

4.25

Based on 442 reviews, last reviewed 15th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great Service Products always clear. Customer Service always helpful and understandable. Reviewed on: 15th May 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

Visit provider site Read all reviews Write a review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Review Harpenden Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Harpenden Building Society Savings reviews (442)

good speaking to Anya and very helpful, much better...

good speaking to Anya and very helpful, much better than digital conversations etc Reviewed on: 29th August 2025

Reply from Harpenden Building Society Hi Alan, thanks for your review. I'm please we were able to help and i will pass your feedback to Anya who I am sure will be delighted. Thanks once again, Jon Sweeting Commercial Manager Response date: 1st September 2025

Excellent Customer Service

Excellent Customer Service, both in branch and by phone to head office. A good selection of accounts but the interest rates are not especially competitive. Reviewed on: 28th August 2025

Reply from Harpenden Building Society Hi Nigel, Thank you very much for your kind feedback. We’re delighted to hear that you’ve had a positive experience with our customer service, both in branch and over the phone. Your comments are greatly appreciated and will be shared with the team. We also appreciate your observations regarding our account selection and interest rates. While we strive to offer a competitive range of products, we understand that rates are an important factor and your feedback will be taken into consideration as we continue to review and enhance our offerings. If there is anything further we can assist you with, please do not hesitate to get in touch. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

Fed up with online attemp.

Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get into system as something has been deactivated. No answer to telephone call , no waiting time given. This has been one obstacle and frustration after another . Will probably just let attempted account lapse as am fed up trying. Reviewed on: 12th August 2025

Reply from Harpenden Building Society Hi Sandra, Thank you for your candid feedback, and I'm sorry to understand that you are experiencing issues when trying to register for an online account. We are working hard to improve our Harpenden Online Platform, and we are confident that this will improve. If you would like to contact me directly then i will pass your comments to the relevant team who will be able to assist you further. My email address is [email protected] Yours sincerely, Jon Sweeting Commercial Manager Response date: 14th August 2025

In branch service review

Personal service. Not online only, branch service with passbook. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank your for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Local, independent. Longer branch opening hours needed. Reviewed on: 31st July 2025

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure they are optimal for members and are proportionate with commercial considerations. If you would like to contact me with suggestions on how this can be improved then I would be delighted to hear from you. My email address is [email protected]. Thanks once again for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Friendly professional service, always kind to my disabled mum. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read. We are delighted that you and your mum are pleased with the service you have received. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Very good service - friendly and knowledgeable. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Friendly service, competent staff and nice to actually go into a branch not a machine - personal people with a smile. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Open Saturday mornings. Charities not local. Reviewed on: 31st July 2025

In branch service review

I like the fact there is still a branch in Leighton Buzzard which I find very handy and able to speak to someone face-to-face is a big plus for me. They are a really helpful team. Thanks for staying open. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read and hank you for your feedback. I will make sure that this your comments are passed to the Team at Leighton Buzzard branch. Jon Sweeting Commercial Manager Response date: 26th August 2025

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Regular Savings
from Triodos Bank 4.78 from 241 reviews
Childrens Savings Account
from The Cambridge Building Society 0.00 from 0 reviews
Fixed term savings
from Sidekick 0.00 from 0 reviews

Want to see more from Harpenden Building Society?

Mortgages
from Harpenden Building Society 3.46 from 18 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

13% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (442)

good speaking to Anya and very helpful, much better...

Excellent Customer Service

Fed up with online attemp.

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024