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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.66 (358 reviews)

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4.38

Based on 358 reviews, last reviewed 17th May 2025

64% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

4

Good service Great interest rates, though they have fallen several times in less than one year of having my account open. At first there was no option for me to wi... Read more Reviewed on: 17th May 2025

Latest lowest rating:

1

The branch in Leighton Buzzard is not open, and the... The branch in Leighton Buzzard is not open, and the lady on the phone said go to Tring! which is 15/16 miles away with no bus route. Reviewed on: 29th April 2025

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Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (358)

In branch service review

Staff always friendly and helpful. Reviewed on: 24th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

A very prompt updating of my book and free post back...

A very prompt updating of my book and free post back again. Good information sent about needing to update. Always helpful and kind Reviewed on: 20th September 2024

Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback and we're thrilled you are pleased with our service! We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 24th September 2024

In branch service review

Customer service in branch is second to none - staff always have time to deal with your queries. Reviewed on: 20th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Nice, friendly staff. Always very helpful. How can you improve on excellence?. Reviewed on: 20th September 2024

Reply from Harpenden Building Society A lovely to review, and your last comment mirrors similar words I use in my annual review with my line manager! Joking aside, we are delighted you are pleased with the service you have received. If we can't improve on excellence, then we will just have to try our best to maintain it! Thanks once again for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Very friendly atmosphere and great customer care. Reviewed on: 18th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Very helpful, polite, patient, excellent service, thank you. Reviewed on: 16th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Personal, professional, excellent service. Reviewed on: 16th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Friendly and efficient treatment of customers. Reviewed on: 7th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Unhelpful bureaucracy

I wanted to take money out of my easy access isa and put the same amount back in - later in this tax year. The isa legislation allows this but you do not. I am transferring my account to Nationwide who do allow this. I was also not impressed by having to close my previous account and open a new one to get decent rates Reviewed on: 5th September 2024

Reply from Harpenden Building Society Hi William, Thank you for taking the time to provide us with your feedback. I am sorry to hear that you have not been satisfied with your recent interaction with Harpenden Building Society. You are absolutely right, the ISA legislation does allow for funds to be removed and paid back within the same tax year. This would be a flexible ISA, which at the moment is not a product we have available. Existing members are signposted to review their accounts to ensure that they still suit their needs. We have made improvements to the process for existing members to open new accounts both though the online portal and in branch. We have and will continue to monitor closed accounts to ensure that these provide our members with fair value. If we can be of any further assistance to you in this matter, please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

On every occasion I have contact the Society I have received prompt, courteous and informed advice about our savings. Their rates are very competitive and their range of products concise and easy to understand. Like we used to receive from our local bank manager - now long gone. Reviewed on: 4th September 2024

Reply from Harpenden Building Society Hi Slipper, Thank you for your comments. I am pleased to read that you have had a good experience with Harpenden Building Society. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

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Harpenden Building Society: Savings reviews

64% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (358)

In branch service review

A very prompt updating of my book and free post back...

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Unhelpful bureaucracy

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

Review Harpenden Building Society: Savings now

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