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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.66 (358 reviews)

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4.38

Based on 358 reviews, last reviewed 17th May 2025

64% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

4

Good service Great interest rates, though they have fallen several times in less than one year of having my account open. At first there was no option for me to wi... Read more Reviewed on: 17th May 2025

Latest lowest rating:

1

The branch in Leighton Buzzard is not open, and the... The branch in Leighton Buzzard is not open, and the lady on the phone said go to Tring! which is 15/16 miles away with no bus route. Reviewed on: 29th April 2025

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About this product

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Harpenden Building Society Savings reviews (358)

Easy and good way of saving, opened account online i...

Easy and good way of saving, opened account online in minutes… Reviewed on: 4th September 2024

Reply from Harpenden Building Society Hi Bertaston Thank you for your feedback. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

More detailed clarity needed - Open an ISA

The process was unclear; firstly the ISA product stated "PAYMENT OF INTEREST - Payment Type Into My Savings Account". I had to clarify that this meant the ISA savings account I was opening and NOT my existing savings account. ie; the interest will become part of the ISA. Then once opened, the acknowledgement letter stated "Your current variable rate of interest...", when in fact it was a Fixed rate of interest. Thirdly, the whole process of making an ISA Transfer into the HBS ISA account was cumbersome; it was not an electronic process, so a form had to be completed by hand. It was then not clear where the form had to be sent. eg; by email or a visit to the branch or by post to Head Office. In the end I sent it by email and also took it to the branch. To be fair, it was processed very quickly but still not sure if it was the email version or the hand delivered version that was acted upon. The process just needs a little more attention to detail. Reviewed on: 2nd September 2024

Reply from Harpenden Building Society Hi Donian, Thank you for your feedback and I'm sorry to understand that you have been disappointed with the process of opening your account and the ISA transfer process. I can empathise with your frustrations around the process and we are working hard with our software provider to enhance the user experience and we are confident that this will improve. I am pleased to understand that the end result was good, but take on board that there are improvements to be made. If we can be of any further assistance to you in this matter please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Brilliant staff, friendly, helpful and really care about their customers. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It is great to read that you have had a positive experience in one of our branches. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Lovely staff members. Please keep the branch open!. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for the lovely review about our branches and the staff in them. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Friendly, helpful staff and local for me. George gave me advice about products without being pushy. Had time to make my mind up. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It's lovely to hear that George provided you with some great service. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Face-to-face availability. All members of staff are friendly, helpful and polite. Ther are endowed with patience. I am treated as a valued customer and made to feel welcome. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review, it is always lovely to read such positive feedback. I shall be sure to pass it onto our Branch Team. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Extremely helpful and friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. I will pass it on to our Branch Team. Kind Regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

In branch service review

Clean, welcoming branch with kind, friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th September 2024

In branch service review

Competitive rates and I like that it is a building society. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It's always nice to read positive feedback. Kind Regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

In branch service review

Very good personal service. Would be useful if Harpenden BS could open a branch in central London to allow commuters to use the society in the working day. Reviewed on: 24th August 2024

Reply from Harpenden Building Society Thank you for your review, it's always nice to read when good service has been provided! Thank you for your feedback on potential locations of branches. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

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Harpenden Building Society: Savings reviews

64% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (358)

Easy and good way of saving, opened account online i...

More detailed clarity needed - Open an ISA

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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