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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.22
Based on 415 reviews, last reviewed 17th Dec 2025
89% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

4

I received a telephone call yesterday for a request... I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer ... Read more Reviewed on: 12th December 2025
C W F's avatar
C W F

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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Harpenden Building Society Savings reviews (415)

Surprise interest rate drop

1
I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike other societies. Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
Reply from Harpenden Building Society Hi Valerie, Thank you for your note, and I apologise if there has been any confusion regarding the interest rate on your account. From your message, it appears that you applied for an Online Single Access ISA in October. This account offers a higher rate if you make one or fewer withdrawals per calendar year, and a lower rate if you make more than one. Interest is accrued at the lower rate throughout the year, and provided that no more than one withdrawal has been made, the higher rate will be applied when interest is compounded on 31st December. If you would like me to check the status of your account or if you have any further questions, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

I received a telephone call yesterday for a request...

4
I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer anything to do with young people (boys and girls ) especially if they play football would be good. If you do not have that any organisation that's close will be OK. You can choose. Regards Charles Forrester Reviewed on: 12th December 2025
C W F's avatar
C W F
Reply from Harpenden Building Society Dear Mr Forrester, Thank you for your kind note. For context, we encourage customers to provide feedback (both positive and negative) to help us continue delivering outstanding customer service and accounts that meet our customers’ needs while offering fair value. To encourage this, customers who are happy to leave their details are entered into a prize draw to choose one of our selected charities for a £100 donation. Following your note, we have made a donation to a youth-based charity. Once again, may I thank you for your feedback (both this time and previously). If I can be of any further assistance to you, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

I am unable to log in

1
I am unable to log in as I have the wrong internet browser. This seems to be an ongoing problem which needs to be addressed ASAP. Please get it sorted. Reviewed on: 10th December 2025
N RAT's avatar
N RAT

In branch service review

5
It is small and friendly with knowledgeable staff. Reviewed on: 4th November 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

Very good Customer Service

5
Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K
Reply from Harpenden Building Society Hi Katharine, Thank you for your review- we are delighted you are pleased with the service you have received. Kind regards, Jon Response date: 13th October 2025
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Harpenden Building Society

Suspended before I start!

2
I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste time next week whena t work phoning you as your helpline is not open at weekends. Not user-friendly. Reviewed on: 4th October 2025
Peter H's avatar
Peter H
Reply from Harpenden Building Society Hi Peter, I'm sorry to understand there has been an issue with your user ID. Our Member Services Team are available from Monday to Friday from 9.00 to 17.00 and i'm confident they will be able to help. If i can be of any further assistance to you wit this query then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
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Harpenden Building Society

ISA Account opening

3
I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to fund my account from another provider is not in my opinion user friendly. Rather than completing an extensive Form, I feel it would be a better customer service experience, if as part of the application process, there were far fewer fields for populate. Most other financial service providers, only request a sort code, account number, name of provider where the funds are to be requested from and whether this is to be released immediately or the end of a notice period/upon maturity. Reviewed on: 3rd October 2025
Handy Andy's avatar
Handy Andy
Reply from Harpenden Building Society Dear Handy Andy, Thank you for your feedback. We regularly review our application forms to ensure they remain both user-friendly and compliant with regulatory requirements. Your comments are greatly appreciated and will be taken into consideration during our next review cycle. We value your input on this matter, and if I can be of any further assistance, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
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Harpenden Building Society

In branch service review

5
The main reason I wanted to complete this review is the paience and attention I was given recently in opening an ISA - Jill was outstanding. Reviewed on: 2nd October 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. I will pass this on to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

ISA tax free status transfer requirement

4
Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account) to keep funds tax free. Reviewed on: 27th September 2025
C W F's avatar
C W F
Reply from Harpenden Building Society Dear CWF, Thank you for your email. While we recognise that some customers may wish to retain their savings within an ISA for tax efficiency, it is important to note that not all individuals will choose to withdraw funds for the purpose of transferring to another ISA account. For those who do wish to proceed in this manner, the transfer should be carried out through our official ISA transfer process. This ensures that the funds remain within the ISA wrapper and continue to benefit from the associated tax advantages. Should you require any further assistance, please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

hard to understand their products

3
hard to understand their products Reviewed on: 5th September 2025
rodger h's avatar
rodger h
Reply from Harpenden Building Society Dear Roger, Thank you for your message, and i'm sorry to understand that you feel our products are hard to understand. If you would like to contact me directly at [email protected] I will be happy to address any queries or concerns you have on our products. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

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