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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

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Harpenden Building Society Savings reviews (335)

In branch service review

Lovely staff members. Please keep the branch open!. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for the lovely review about our branches and the staff in them. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Friendly, helpful staff and local for me. George gave me advice about products without being pushy. Had time to make my mind up. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It's lovely to hear that George provided you with some great service. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Face-to-face availability. All members of staff are friendly, helpful and polite. Ther are endowed with patience. I am treated as a valued customer and made to feel welcome. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review, it is always lovely to read such positive feedback. I shall be sure to pass it onto our Branch Team. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

In branch service review

Extremely helpful and friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. I will pass it on to our Branch Team. Kind Regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

In branch service review

Clean, welcoming branch with kind, friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th September 2024

In branch service review

Competitive rates and I like that it is a building society. Reviewed on: 31st August 2024

Reply from Harpenden Building Society Thank you for your review. It's always nice to read positive feedback. Kind Regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

In branch service review

Very good personal service. Would be useful if Harpenden BS could open a branch in central London to allow commuters to use the society in the working day. Reviewed on: 24th August 2024

Reply from Harpenden Building Society Thank you for your review, it's always nice to read when good service has been provided! Thank you for your feedback on potential locations of branches. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

Very competitive interest rates but

Very competitive interest rates but far too many accounts including closed accounts. Why when a newer version is opened are existing account holders not automatically transferred into the new account? Reviewed on: 23rd August 2024

Reply from Harpenden Building Society Hi Tiddy, Thanks for taking the time to leave us a review, and we're delighted you are pleased with your interest rate. If I may, I would like to address each of your other points individually. 1. I take on board the sheer number of accounts (both open and closed). This is always a trade off to ensure we have the right accounts for our members to achieve their financial objectives vs simplicity of the book. 2. Over the last couple of years, we have launched new products, however these have materially differed (in either product design or distribution) to our previous core products. We have, and will continue to signpost customers to review their accounts to make sure it still suit their needs, and have also improved the process for an existing member to apply for a new account without the need to complete a full application form. Where we have launched a new version, or issue of an account our existing members will have the same, or sometimes better headline rate than the new issue. We have, and will continue to monitor closed accounts to ensure that these provide our members with fair value. I hope that this has addressed your queries, however if you do have any further questions then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 27th August 2024

In branch service review

Very polite staff. Helpful to an older person. Explained well. Reviewed on: 19th August 2024

Reply from Harpenden Building Society Thank you for your feedback. I will pass it on to our Branch Team. Kind Regards, Emma Sinclair Senior Savings Operations Manager Response date: 3rd September 2024

Not straightforward to open an account

Not as straightforward to open an account as it should be. No details provided on initial communication about what sort code and account number to use. Also, poor information on how to register for an online account, and misleading details given about account number. Reviewed on: 16th August 2024

Reply from Harpenden Building Society Hi Ron, Thank you for your feedback, and I can empathise with your frustrations, especially regarding sort codes and account numbers. In a nutshell- Harpenden Building Society is not a 'clearing bank' and as such, we do not have a unique Sort Code. Instead (and similar to other smaller Building Societies) we use our bank to receive deposits and ask customers to quote their Harpenden Building Society roll number to ensure funds are credited to the correct account. I will review the signposting on our application journey to look for further opportunities to make this clearer. In the meantime, if i can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 19th August 2024

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Harpenden Building Society: Savings reviews

71% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (335)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Very competitive interest rates but

In branch service review

Not straightforward to open an account

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