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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.30
Based on 410 reviews, last reviewed 10th Oct 2025
86% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025
Peter H's avatar
Peter H
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (410)

In branch service review

5
The face to face customer service I received in your Radlett branch today has been first class. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
The staff were all very helpful. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff are welcoming, friendly, very helpful, informative and efficient. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

3
Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers. Reviewed on: 27th June 2025

In branch service review

5
Excellent, friendly staff, Great customer service. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
Easy to talk to staff on telephone and very helpful. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Response date: 29th September 2025
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Harpenden Building Society

A Great Building Society, You can phone and speak to...

5
A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend. Reviewed on: 17th June 2025
Richard L's avatar
Richard L
Reply from Harpenden Building Society Thank you for your review, Richard. We're delighted you are pleased with the service you have received. We look forward to assisting you in future. Kind regards, Jon Sweeting Commercial Manager Response date: 18th June 2025
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Harpenden Building Society

I had an issue with cheques, as I had sent off but w...

5
I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they went out of their way to retrieve my cheque to ensure it didn't bounce! Excellent customer service and above and beyond Reviewed on: 12th June 2025
Ryan F's avatar
Ryan F
Reply from Harpenden Building Society HI Ryan, Thanks for your feedback, this is great to read and I'm pleased we were able to help. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

Straight forward application if a little confluted.

5
Straight forward application if a little confluted. Reviewed on: 11th June 2025
Malcolm J's avatar
Malcolm J
Reply from Harpenden Building Society Hi Malcolm, Thanks for your feedback, it's appreciated. We are currently working hard to improve our application process where we will try and keep it as straight forward as possible, but much more succinct. If we can be of any further assistance to you in future then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

Rubbish website

1
Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then just went around in circles getting nowhere. Another website designed by very clever IT geeks to confuse people. Reviewed on: 8th June 2025
Christopher E's avatar
Christopher E
Reply from Harpenden Building Society Hi Christopher, Thank you for your feedback, it is appreciated. We are currently working hard to improve our Harpenden Online platform. If you are having issues trying to access our online portal then please do not hesitate to email me at [email protected] and i will direct this to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025
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Harpenden Building Society

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