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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.13 (446 reviews)

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4.13

Based on 446 reviews, last reviewed 12th Sep 2026

86% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Opening a Trust Account It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents we... Read more Reviewed on: 6th August 2026

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (446)

In branch service review

It small independent and friendly. The savers interest rates could be better. Reviewed on: 1st December 2025

In branch service review

Very knowledgeable, friendly and helpful staff in Yarn. Service as it should be - not often found these day. Reviewed on: 1st December 2025

In branch service review

Very happy to have a local branch in the town, extremely helpful staff. Preferably to online. Reviewed on: 1st December 2025

In branch service review

Friendly helpful staff - Always pleasant. It was great to have a local building society in Tring. So sad that it is moving away. Reviewed on: 1st December 2025

In branch service review

It is small and friendly with knowledgeable staff. Reviewed on: 4th November 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025

Very good Customer Service

Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025

Reply from Harpenden Building Society Hi Katharine, Thank you for your review- we are delighted you are pleased with the service you have received. Kind regards, Jon Response date: 13th October 2025

Suspended before I start!

I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste time next week whena t work phoning you as your helpline is not open at weekends. Not user-friendly. Reviewed on: 4th October 2025

Reply from Harpenden Building Society Hi Peter, I'm sorry to understand there has been an issue with your user ID. Our Member Services Team are available from Monday to Friday from 9.00 to 17.00 and i'm confident they will be able to help. If i can be of any further assistance to you wit this query then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025

ISA Account opening

I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to fund my account from another provider is not in my opinion user friendly. Rather than completing an extensive Form, I feel it would be a better customer service experience, if as part of the application process, there were far fewer fields for populate. Most other financial service providers, only request a sort code, account number, name of provider where the funds are to be requested from and whether this is to be released immediately or the end of a notice period/upon maturity. Reviewed on: 3rd October 2025

Reply from Harpenden Building Society Dear Handy Andy, Thank you for your feedback. We regularly review our application forms to ensure they remain both user-friendly and compliant with regulatory requirements. Your comments are greatly appreciated and will be taken into consideration during our next review cycle. We value your input on this matter, and if I can be of any further assistance, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025

In branch service review

The main reason I wanted to complete this review is the paience and attention I was given recently in opening an ISA - Jill was outstanding. Reviewed on: 2nd October 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. I will pass this on to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

ISA tax free status transfer requirement

Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account) to keep funds tax free. Reviewed on: 27th September 2025

Reply from Harpenden Building Society Dear CWF, Thank you for your email. While we recognise that some customers may wish to retain their savings within an ISA for tax efficiency, it is important to note that not all individuals will choose to withdraw funds for the purpose of transferring to another ISA account. For those who do wish to proceed in this manner, the transfer should be carried out through our official ISA transfer process. This ensures that the funds remain within the ISA wrapper and continue to benefit from the associated tax advantages. Should you require any further assistance, please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 29th September 2025

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Harpenden Building Society: Savings reviews

86% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (446)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Very good Customer Service

Suspended before I start!

ISA Account opening

In branch service review

ISA tax free status transfer requirement

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

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