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Handy Andy

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All reviews (3)

Review of the Harpenden Building Society, Savings:

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ISA Account opening

I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to fund my account from another provider is not in my opinion user friendly. Rather than completing an extensive Form, I feel it would be a better customer service experience, if as part of the application process, there were far fewer fields for populate. Most other financial service providers, only request a sort code, account number, name of provider where the funds are to be requested from and whether this is to be released immediately or the end of a notice period/upon maturity. Reviewed on: 3rd October 2025

Reply from Harpenden Building Society Dear Handy Andy, Thank you for your feedback. We regularly review our application forms to ensure they remain both user-friendly and compliant with regulatory requirements. Your comments are greatly appreciated and will be taken into consideration during our next review cycle. We value your input on this matter, and if I can be of any further assistance, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025

Review of the Melton Building Society, Savings:

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Misleading information supplied within covering letters

Although I have been more than happy with all conversations to date with members of the savings team, I do feel the letters sent out (I have experienced this on two separate occasions) sometimes come across to be extremely misleading and rather than being factual, they information supplied is fictitious. One example is when they ask for a review to be submitted on their website, they ask the member to click on the 'How did we do?' section at the top of the page, but there is no such section and this is not the best way to demonstrate efficient customer service. Reviewed on: 17th October 2024

Reply from Melton Building Society Hi Andy, thanks for your feedback. This is something we have taken on board and made the necessary amends. Response date: 7th November 2024

Review of the One Call Insurance, Car Insurance Broker:

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Smooth application

I needed to get a competitive quote for car insurance, as my renewal premium went up a lot. I was really pleased with the quote supplied by One Call, as it covered everything I needed and more. The premium was also lower than what I have previously paid over the past couple of years Reviewed on: 7th October 2021

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