Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.63 (410 reviews)

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4.30

Based on 410 reviews, last reviewed 10th Oct 2025

86% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025

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Harpenden Building Society Savings reviews (410)

In branch service review

Friendly and helpful staff at Tring branch. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read. I will pass this to the team at Tring branch. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

I chose Harpenden Building Society because investment and withdrawal can be made by post and telephone. When telephoning the receptionists are most knowledgeable and eager to help. Reviewed on: 31st July 2025

Reply from Harpenden Building Society Thank you for your feedback, it is appreciated. You've awarded us a one star review, however the message and tone of your comments suggest you are pleased with the service. If we can be of any further assistance, or of you would like to discuss your review further then please email me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 14th August 2025

In branch service review

The building society staff are friendly and helpful. But I prefer a bank. Reviewed on: 31st July 2025

Reply from Harpenden Building Society Thanks for your feedback. Jon Sweeting Commercial Manager Response date: 29th September 2025