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Harpenden Building Society: Savings reviews
Based on 353 reviews, last reviewed 27th Mar 2025
56% increase in 5 star reviews
in the past 90 daysNo new 1 star reviews
in the past 90 days
Opening hours not so good, but staff are very helpful
Opening hours not so good, but staff are very helpful
Reviewed on:
27th March 2025
About this product
Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?
Review Harpenden Building Society: Savings now
Help others make smarter decisions by sharing your own experience.Harpenden Building Society Savings reviews (353)
Very quick and easy to set up an account online.
Reply from Harpenden Building Society
Hi Katie,
This is really good to read. Thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 25th November 2024
Harpenden Building Society
Excellent and helpful customer-facing staff.
Reply from Harpenden Building Society
Thank you for your feedback, and I'm delighted to read that my colleagues were able to to help. I will pass your feedback onto Catherine and her Line Manager.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
This is great to read. Thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
This is great to read. Thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
This is great to read, thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
Harpenden Building Society
Excellent customer service
Reply from Harpenden Building Society
Hi Stephen,
This is great to read and we really appreciate your feedback. I'll pass this on to the team.
Thanks once again,
Jon Sweeting
Commercial Manager
Response date: 28th October 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
This is great to read. Thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
Harpenden Building Society
Applying on line a bit long winded
Reply from Harpenden Building Society
Hi Robert,
Thanks for your feedback- it is really appreciated.
I couldn't agree with you more about the ISA transfer form.... it seems odd that you can apply for an ISA through our online portal, but still require an ISA form to be downloaded. We are hoping to digitalise this process in the not too distant future.
We take on board your comments regarding the cumbersome journey, specifically scrolling though many job titles. We are also working hard with our software provider to i...
Response date: 15th October 2024
Harpenden Building Society
The company failed to inform Me of several savings...
Reply from Harpenden Building Society
Dear Simon,
Thank you for your review and I’m sorry to understand that you are unhappy with the service you have received- specifically relating to communications regarding interest rate reductions.
We monitor all electronic communications to establish if any messages are ‘undelivered’ or ‘suppressed’ and will look to contact these customers through a different channel.
We have fully reviewed and investigated your complaint and have sent you our final response on the 1st of Octo...
Response date: 2nd October 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
This is great to read, thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 28th October 2024
Harpenden Building Society
Review Harpenden Building Society: Savings now
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