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Harpenden Building Society: Savings reviews

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

8%

4%

1%

3%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

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Harpenden Building Society Savings reviews (335)

In branch service review

5

Friendly service, explained everything. Great bank! Absolutely nothing to complain about with the staff, however I wish the opening times/days were better. Reviewed on: 17th July 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

5

Local, high street branch. Good opening hours. Friendly staff. Reviewed on: 11th July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

5

I like that there is a branch in Leighton Buzzard. Reviewed on: 8th July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

5

There's an office to visit, friendly service and no bail in terms. Reviewed on: 6th July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

5

It is a mutual society, it has a local branch where you get a welcome from the knowledgeable staff. Reviewed on: 1st July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

5

Staff at the Leighton Buzzard branch are always so kind and caring to all our family members and should be rewarded for this. Reviewed on: 1st July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. I'll will pass your comments onto Isabel and the Team at Leighton. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

5

Always helpful, either in-branch or on the phone. Reviewed on: 1st July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

Stuck in the dark ages, I’m surprised they don’t sti...

1

Stuck in the dark ages, I’m surprised they don’t still use the ROYAL MAIL, ..everything from day one was an issue, and even now trying to close The account, is not simple., Reviewed on: 21st June 2024

Reply from Harpenden Building Society Hi Robert, I'm sorry to understand that you have been experiencing issues both opening and now closing your accounts. If you would like to contact me directly at [email protected] i'd be happy to address your concerns and help where I can. Kind regards, Jon Sweeting Commercial Manager Response date: 24th June 2024

In branch service review

5

A good range of accounts to suit every need. Friendly and helpful staff too. Reviewed on: 20th June 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 4th July 2024

In branch service review

5

Very helpful and courteous personal service in both the Harpenden and Tring branches. Reviewed on: 20th June 2024

Reply from Harpenden Building Society Thank you for your feedback. I will share with the Harpenden and Tring branch teams. Jon Sweeting Commercial Manager Response date: 4th July 2024

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