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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.42
Based on 335 reviews, last reviewed 20th Dec 2024
71% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024
SLIPPER's avatar
SLIPPER

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
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Simon H
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About this product

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Harpenden Building Society Savings reviews (335)

In branch service review

5
It is handy for getting money out, saves going into Aylesbury. Reviewed on: 20th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. It is appreciated. Jon Sweeting Commercial Manager Response date: 4th July 2024
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Harpenden Building Society

In branch service review

5
Nothing needs improving, all good. Reviewed on: 20th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial manager Response date: 4th July 2024
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Harpenden Building Society

In branch service review

5
Staff always helpful and friendly. Reviewed on: 19th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 4th July 2024
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Harpenden Building Society

In branch service review

5
The speed and efficiency of the staff are always friendly and helpful. Good rates of interest. Reviewed on: 19th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 4th July 2024
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Harpenden Building Society

In branch service review

5
Staff so friendly and well-informed. Reviewed on: 19th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 4th July 2024
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Harpenden Building Society

In branch service review

5
The staff are always friendly and very helpful. Reviewed on: 19th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 4th July 2024
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Harpenden Building Society

In branch service review

5
All detail fully explained with time and patience taken. Follow-up phone call to check details were in order. Excellent customer service from Bev, thanks. Reviewed on: 19th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. I will make sure that this is passed to Bev and her Line Manager. Jon Sweeting Commercial Manager Response date: 4th July 2024
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Harpenden Building Society

In branch service review

5
I like that there is a local branch in Tring with helpful staff. An app similar to the Nationwide Building Society that is easy to use would be good. Reviewed on: 19th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, and i agree with your sentiments regarding an App. I know it's easy to promise 'Jam tomorrow' but this is on our road map for future development. If you would like to sign up for our newsletter on our website www.harpendenbs.co.uk we can keep you up to date with our developments, Jon Sweeting Commercial Manager Response date: 4th July 2024
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Harpenden Building Society

In branch service review

5
Local to us - wanted building society, not a bank. I like being able to deal with friendly people face-to-face. Reviewed on: 19th June 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 4th July 2024
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Harpenden Building Society

The Harpenden Online registration process is not good.

2
The Harpenden Online registration process is not good. The sort code entry is ridiculous. I had to visit your Harpenden office for an explanation! Reviewed on: 3rd June 2024
COLIN W's avatar
COLIN W
Reply from Harpenden Building Society Hi Colin, Thank you for your feedback and I'm sorry to understand that you were disappointed with our Harpenden Online registration. We are working hard with our software provider to improve the log-in process and generally enhance the user experience and we're confident that this will improve. If we can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 4th June 2024
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Harpenden Building Society

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