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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.12 (448 reviews)

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4.12

Based on 448 reviews, last reviewed 22nd Sep 2026

60% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Very pleased with the service at Harpenden Building... Very pleased with the service at Harpenden Building Society in Leighton Buzzard over many years. Thank you. Reviewed on: 22nd September 2026

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

Review Harpenden Building Society: Savings now

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Harpenden Building Society Savings reviews (448)

In branch service review

I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff are welcoming, friendly, very helpful, informative and efficient. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers. Reviewed on: 27th June 2025

Reply from Harpenden Building Society Thank you for taking the time to share your thoughts with us. I'm delighted to hear that our branch team has been helpful and that you value the opportunity to deal with people in person. I understand your concerns about the growing number of online-only accounts and the importance of offering choice to our loyal customers. Your feedback is invaluable in helping us strike the right balance between convenience and personal service, and we will ensure your comments are shared with our product team. Please don’t hesitate to reach out if you have any further suggestions or if we can assist you in any way. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

In branch service review

Excellent, friendly staff, Great customer service. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

Easy to talk to staff on telephone and very helpful. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Response date: 29th September 2025

A Great Building Society, You can phone and speak to...

A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend. Reviewed on: 17th June 2025

Reply from Harpenden Building Society Thank you for your review, Richard. We're delighted you are pleased with the service you have received. We look forward to assisting you in future. Kind regards, Jon Sweeting Commercial Manager Response date: 18th June 2025

I had an issue with cheques, as I had sent off but w...

I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they went out of their way to retrieve my cheque to ensure it didn't bounce! Excellent customer service and above and beyond Reviewed on: 12th June 2025

Reply from Harpenden Building Society HI Ryan, Thanks for your feedback, this is great to read and I'm pleased we were able to help. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Straight forward application if a little confluted.

Straight forward application if a little confluted. Reviewed on: 11th June 2025

Reply from Harpenden Building Society Hi Malcolm, Thanks for your feedback, it's appreciated. We are currently working hard to improve our application process where we will try and keep it as straight forward as possible, but much more succinct. If we can be of any further assistance to you in future then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Rubbish website

Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then just went around in circles getting nowhere. Another website designed by very clever IT geeks to confuse people. Reviewed on: 8th June 2025

Reply from Harpenden Building Society Hi Christopher, Thank you for your feedback, it is appreciated. We are currently working hard to improve our Harpenden Online platform. If you are having issues trying to access our online portal then please do not hesitate to email me at [email protected] and i will direct this to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Amateurish - perhaps not even that good

Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try online again. Did so - again without success. Had to ring them again. The person I spoke to this time was more helpful but couldn’t carry out the transaction in question. She said that their website was run by a third party and that there were issues! A very amateurish performance Reviewed on: 5th June 2025

Reply from Harpenden Building Society Thank you for your feedback and I'm sorry to understand you have been frustrated with our service so far. There is quite a bit to unpick here, so if possible, please could you email me at [email protected] so i may investigate further. Thanking you in advance, Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

Like having a branch in Leighton Buzzard. Like personal service. Don't like best rates are only online and unable to get these rates with Power of Attorney. Reviewed on: 31st May 2025

Reply from Harpenden Building Society Thank you for your feedback. We regularly review all our products (both online only and available through all channels) to ensure they provide fair value to members and assist them in achieving their financial goals. Currently, over 90% of accounts earn higher than the average savings rate in the UK. We take on board your comments regarding operating a POA account via online and this is something we are working hard to improve. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

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Harpenden Building Society: Savings reviews

60% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (448)

In branch service review

In branch service review

In branch service review

In branch service review

A Great Building Society, You can phone and speak to...

I had an issue with cheques, as I had sent off but w...

Straight forward application if a little confluted.

Rubbish website

Amateurish - perhaps not even that good

In branch service review

Review Harpenden Building Society: Savings now

Join Smart Money People

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