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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.30
Based on 430 reviews, last reviewed 11th Feb 2026
27% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Helpful staff made for a pleasant experience. The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most h... Read more Reviewed on: 11th February 2026
John G's avatar
John G

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (430)

The phone is always answered and the staff are polit...

5
The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025
F's avatar
F
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

Lost passbook by the Royal Mail

5
The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and post. Great customer service, thanks Reviewed on: 24th February 2025
John A's avatar
John A
Reply from Harpenden Building Society Hi John, Thank you for your review and i'm glad we were able to sort this for you. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for sharing your feedback with us. We’re delighted to hear that you find our local branch convenient and appreciate the helpful, friendly service from our team. Providing informed and personal support is something we take great pride in. We also understand your concern about some products being available online only. Your comments highlight an important point about accessibility for all customers, and we will ensure your feedback is shared with our product team as we continue to review our offerings. Our goal is to provide choice and flexibility while maintaining the personal service you value. If you have any further suggestions or if we can assist you in any way, please don’t hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

In branch service review

5
Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your feedback and i'm pleased to understand that you are happy with our service. I take on board your comments regarding branch locations and working patterns. Harpenden Online provides a safe and secure way to manage your account if ever it is not convenient to get to a branch. Details can be found on our website www.harpendenbs.co.uk. In the meantime, if we can be of any further assistance to you then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your review. This is really good to read and i will make sure your feedback is passed to my colleague and her line manager. Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

Always friendly and helpful and customer focussed .

5
Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025
Jaqueline h's avatar
Jaqueline h
Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025
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Harpenden Building Society

In branch service review

5
The staff are very friendly and you have got good savings accounts. Reviewed on: 27th January 2025
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025
Reply from Harpenden Building Society Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

In branch service review

5
Personal, polite, helpful and efficient, with much valued face-to-face contact in branch and talking to an actual person over the phone!. Reviewed on: 23rd January 2025
Reply from Harpenden Building Society Thank you for your feedback, we're thrilled that you are happy with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
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Harpenden Building Society

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