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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (335)

In branch service review

Excellent service at branch in Leighton Buzzard. Reviewed on: 1st June 2024

Reply from Harpenden Building Society This is great to read- thank you for your feedback. I will make sure this is passed to the team at Leighton. Jon Sweeting Commercial Manager Response date: 4th July 2024

Good customer service on telephone

Good customer service on telephone Reviewed on: 27th May 2024

Reply from Harpenden Building Society Hi Frances, This is great to read and thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 28th May 2024

Very efficient service.

Very efficient service. My first experience with Harpenden Building Society and I have been very impressed with their efficiency, which has been highlighted even more by the service I have received from other organisations recently. Friendly local and helpful. Reviewed on: 15th May 2024

Reply from Harpenden Building Society Hi Paul, Thank you for your feedback, this is really great to read and we're delighted to have you as a member. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

Professional yet friendly

Professional yet friendly staff, instruction completed in a timely fashion. Reviewed on: 14th May 2024

Reply from Harpenden Building Society Hi Joanna, This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Good are T&Cs, rules, product descriptions, many ways to send communications. Improvements to postal service form needed, your cheque design, to fix the position of some features, the hand-roof motif at top left, typeface of entries on cheque and blank or empty boxed, when improves are possible to apply. Reviewed on: 1st May 2024

Reply from Harpenden Building Society I'm glad your pleased with the Terms and Conditions, rules and product descriptions- we have worked hard to improve these recently, and we take on board your comments regarding the cheques and other items we could approve upon. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Dealt with Vanessa at Tring branch who was extremely helpful, going out of her way to help me and sticking at it so my problem was solved and account opened. Very happy with the excellent and personal service. Thank you. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback. We will make sure that this is fed to Vanessa and her Line Manager. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

The staff are always pleasant, deal with enquiries efficiently and make you feel important as a customer. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Personal, friendly and very efficient service. Well done. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to reaad. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Convenient, local situation. Opening hours reasonable. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your review. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Get new bank account so your staff do not have to go to the post office to pay in cheques. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback- we are considering ways we can improve this for our colleagues, but finding a bank in close proximity to one of our branches is getting increasingly challenging! Jon Sweeting Commercial Manager Response date: 7th June 2024

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Harpenden Building Society: Savings reviews

71% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (335)

In branch service review

Good customer service on telephone

Very efficient service.

Professional yet friendly

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Harpenden Building Society product?

There's still more to see!

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