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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.30
Based on 411 reviews, last reviewed 10th Oct 2025
83% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025
Peter H's avatar
Peter H
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About this product

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Harpenden Building Society Savings reviews (411)

In branch service review

5
Personal service (with real people). Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, it is really appreciated. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
So far, the fact it is the only Building Society or Bank in Tring. The products on offer all seem good and suit people's needs. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read and i'm pleased our products suit your needs! Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
The sponteinity, positive help, supportive team and always, always willing to answer any query/questions about interest rates and all the staff are so helpful. We've now got a new branch manager and she's just so bubbly and laid back. Thank you Harpenden Building Society. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society What a lovely review to read! We're thrilled that you are pleased with the service you have received- and i agree with your comments about the branch and support teams. They are an asset to the Society. Thanks once again for the feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Staff always friendly and helpful. Reviewed on: 24th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

A very prompt updating of my book and free post back...

5
A very prompt updating of my book and free post back again. Good information sent about needing to update. Always helpful and kind Reviewed on: 20th September 2024
Jennifer d's avatar
Jennifer d
Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback and we're thrilled you are pleased with our service! We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 24th September 2024
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Harpenden Building Society

In branch service review

5
Customer service in branch is second to none - staff always have time to deal with your queries. Reviewed on: 20th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Nice, friendly staff. Always very helpful. How can you improve on excellence?. Reviewed on: 20th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society A lovely to review, and your last comment mirrors similar words I use in my annual review with my line manager! Joking aside, we are delighted you are pleased with the service you have received. If we can't improve on excellence, then we will just have to try our best to maintain it! Thanks once again for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Very friendly atmosphere and great customer care. Reviewed on: 18th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Very helpful, polite, patient, excellent service, thank you. Reviewed on: 16th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

In branch service review

5
Personal, professional, excellent service. Reviewed on: 16th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

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