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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

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Harpenden Building Society Savings reviews (335)

In branch service review

Convenient, friendly and helpful staff. Customer duty must be improved if interest rates are unfavourable to customer on an old product the customer must be advised to invest in the new product. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback, and quite a bit to unpick so i'll try and answer each point. 1. We are satisfied that our products provide good outcomes, fair value and assists customers in achieving their financial objectives. >99% of our savers receive better than the UK average savings rate. 2. The vast majority of our closed issue products are priced to match their open book equivalent. 3. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. 4. We have made the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Convenient. Friendly, helpful staff. Should advise customers when investing in an obsolete product - customer duty is FCA responsibility. Reviewed on: 1st May 2024

In branch service review

Historically, with its local service I would always have recommended HBS but closing two days a week is a very significant degradation of service and eliminates your USP. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch opening hours to make sure they are working for our members, and to ensure that all branch locations remain commercially viable. Generally, the feedback has been positive and we have not seen footfall reduce as a result of these changes- that being said, i will pass your comments to the Senior Team for further discussion. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Very friendly staff at Leighton Buzzard, always very helpful. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read. I'll make sure this is passed to the Leighton Team. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

It has a branch in Leighton Buzzard. It opens on a Saturday morning. Interest rates are competitive. Don't like interest rates less than online only. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback, it's appreciated. Online Only products are priced to reflect the restrictions applied to both applications and ongoing management of these products (for instance you could not go into Leighton branch on Saturday Morning to transact on an Online account). We have some competitive which can be applied for and managed through all channels, including a 2 Year Fixed Rate Bond. Please visit out website, give us a call or pop into the branch to find out more. Kind regards, Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

It is a local, smaller branch with very friendly and helpful staff. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Response date: 7th June 2024

In branch service review

Local, competitive, good customer service. Shame the website does not match the branch level of service. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback, and I don't necessarily disagree with you. We have worked hard to improve the content on the website and we have mode excellent progress on this- but we accept it is not the easiest website to navigate at times. We are working hard to improve on this. Jon Sweeting Commercial Manager Response date: 7th June 2024

Fast response and friendly service.

Fast response and friendly service. Reviewed on: 11th April 2024

Reply from Harpenden Building Society Hi Philip, Thanks for your feedback, it is really appreciated. We're glad that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 12th April 2024

Very thorough and diligent.

Very thorough and diligent. HBS offers good products with a great customer focused culture compared to big banks. Could be modernised slightly, still sending me letters when it could easily be digital but doesn't hinder the service. Reviewed on: 6th April 2024

Reply from Harpenden Building Society Hi Wong, Thank you for your feedback, it is really appreciated. I can absolutely understand where you are coming from and it is on our road map to improve, but not hinder the service we offer our members. Thank you once again. Jon Sweeting Commercial Manager Response date: 9th April 2024

In branch service review

Friendly/knowledgeable staff and local. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback,, this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

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Harpenden Building Society: Savings reviews

71% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (335)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Fast response and friendly service.

Very thorough and diligent.

In branch service review

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