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Irene C

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Review of the Harpenden Building Society, Savings:

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Good service

Great interest rates, though they have fallen several times in less than one year of having my account open. At first there was no option for me to withdraw any money so I had to contact CS and they added a button to the account - a bit concerning to have your money in there with no option to withdraw, although it was sorted. The account dashboard could do with updating/ optimising. It's extremely basic and not the easiest to navigate. All in all, these aren't major issues and I trust my money is safe. Reviewed on: 17th May 2025

Reply from Harpenden Building Society Hi Irene, Thanks you for your candid and valuable feedback- it is greatly appreciated. We are delighted that you are generally pleased with both your account and service you have received from Harpenden Building Society. If I may, I would like to respond to your feedback. We're glad you are pleased with the interest rate on your savings account. We will always ensure our accounts provide fair value. Within the last twelve months there has been for reductions to the Bank of England Base rate, and whilst non of our savings products are directly linked, this does have an impact on pricing where we need to manage commercial considerations whilst always ensuring we put our members first. With regards to your feedback regarding our dashboard, I 100% agree with you that this could be improved and we are working hard with out software provider to improve the experience for our members. Once again, may i thank you for your feedback, and if I can be of any further assistance to you in future then please do not hesitate to contact me. With kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025

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